Click2Call Service – A Breakthrough Technological Leap in The Domain of Web Connectivity

Click2Call Service – A Breakthrough Technological Leap in The Domain of Web Connectivity

Technological advancement is for the betterment of mankind. Click2call is one such revolutionary leap which is investing authoritative powers in the hands of the consumers.

The Technology:

  • You put a link on your website
  • After navigating through your site, if the consumer feels the urge to learn more about the product/ service being offered, he would press the click2calll button.
  • The feature would provide click-through connectivity from the site allowing the consumer to directly chat with the call center representative. As soon as the consumer keys in his contact number, the call center staff would start a call with him/ her
  • The service allows bridging of 2 mobile numbers as soon as the recipient accepts the call request

Sterling Features of the Service:
The click2call service is a breakthrough in terms of new generation connectivity. The service dials both the users interested in starting a conversation. As soon as the call recipients answer to the call, the service initiates web based vocal connectivity between them. Both the parties can then carry on with the conversation for the interested length of time.

There are umpteen number of superlative features associated with this service.

  • As an implementer of the service, you have the independence to choose the nature of click2call interface that would best complement your offered services/ products
  • The phone numbers to be used with this feature are not dictated by the interface. The implementer can exercise his discretion regarding choosing the numbers that would be dialed once the site visitor keys in his/ her contact number in the web interface. There is absolutely no restriction regarding the numbers to be used.
  • The application programming interface (API) link would have to be integrated in a simple manner before the service can be used in its entirety. This is mandated by the fact that click2call feature is hosted as SAAS or Software as a Service model.
  • The underlying HTML code that is used for integration of the API is simple and does not involve complex coding of intricate nature. The in-house software team can easily master the process and implement the same for an existing site.
  • Click2call feature allows seamless routing of calls to any phone number irrespective of the nature of service provider and coverage of geographical locations.
  • You can track and subsequently analyze the calls to gain insights by using the easy history and statistics section which has comprehensive reports pertaining to the call history and other parameters.
  • Even if your organization is battling out the survival war on a shoe string budget, you can afford this revolutionary service. This is brought about due to the fact that you are not required to invest a single penny on setting up of elaborate infrastructure i.e. hardware or software.

You can get in touch with Elision TechnoLab reps to learn more.

Call Center Dialer – The Perfect Tool to Expand Business & Boost Cash Flow

Call Center Dialer – The Perfect Tool to Expand Business & Boost Cash Flow

Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More

Live Chat: A Revolutionary New Concept to Drive Unparalleled Sales

Live Chat: A Revolutionary New Concept to Drive Unparalleled Sales

Customer service has been taken to the next level with Live Chat. This feature is natively embedded in the website and enables varied chat modes to foster your business interests.

Sterling Features:

  • The operators can be located anywhere across the globe. They can log in into the system anytime from anywhere without being constrained by time, geographical and other constraints. Any computer equipped with internet connectivity and latest web browser can be used for availing this feature.
  • The operators can chat internally among themselves without impacting consumer service adversely. This is made possible through provision of private chat rooms which can be accessed exclusively by Live Chat professionals
  • Chats can be transferred by personals with ease based on the kind of expertise sought by customers. The chat transfer can take place through Mobile chat or web
  • The multiple chat option can be exercised by operators to chat with multitude of visitors at a time
  • The user interface is operator friendly and high productivity is fostered through tabbing
  • The chat can be continued in real time mode without having to periodically refresh the page
  • Operator clusters can be deployed to handle any number of visitors
  • Live Chat can be run on your domain and server
  • Visitors can be served on priority basis through queuing option

Features of Chat Button and Window:

  • Email signatures, online/ offline status can be availed with button
  • Same domain can be served with various buttons
  • Operator can leave customized messages when away from console
  • Departmental buttons can be embedded
  • Attractive themes can be applied
  • Typing indicators can be used for signifying operator or visitor typing preference
  • Pre-chat survey of the consumer can be opted for
  • Visitor can be given a personalized experience by displaying operator’s photo
  • Chat transcript can be mailed
  • As soon as a customer pings through message box, audio-visual alert gets triggered
  • Notification sound can be put on/off
  • Establish your brand identity more firmly by tailoring chat window with Logo, Name etc.
  • Text can be seamlessly converted to hyperlinks in chat window
  • Pop-up blockers never would restrict functionality of Live Chat
  • Consistent with security policies
  • Automated spam protection
  • Auto-reconnection mode enables resumption of Live Chat once internet is enabled, after a minor glitch
  • All major browsers supported

Other Features:

  • Operator console is web based
  • Away mode signals visitor that operator is not on his console
  • Expeditious processing through canned messages
  • Reference URL mode provides link of the site from where the visitor jumped to your site
  • Nuisance visitors can be flagged off
  • Administrator can view as well as gain control over active chats
  • Daily analytics

Elision TechnoLabs has taken the market by storm with its groundbreaking LiveIM service. Available at competitive prices, it comes packed with critical functionalities that facilitate support and sales oriented deployments. It is a comprehensive Live Chat solution that is redefining this segment.

Elision IP PBX Solution Can Drastically Reduce Your Corporate Communication Costs

Elision IP PBX Solution Can Drastically Reduce Your Corporate Communication Costs

If monthly telephone expenses deplete your limited operational budget and you are also not satisfied with the efficiency of your current channel of communication, IP PBX is the right solution for you. It is a breakthrough technological leap that would slash your corporate telephony bills dramatically while revamping the way communication took place erstwhile.

IP (Internet Protocol) PBX (Private Branch Exchange) solution is a phone system that makes use of IP communication to provide audio as well as video and instant messaging communication. It thus delivers an amazing array of functions that facilitate smooth business interactions. You also do away with the need for maintaining discrete network connections for varied business purposes. The complete portfolio of productive solutions is made available through convergence of network connections. The appeal of the system becomes more persuasive keeping in perspective the fact that the sterling services are available at unparalleled price.

Features:

  • IP PBX system conforms to SIP stipulations
  • A wide array of individual stations and call management functionalities are available
  • Complete codec support available
  • Numerous options are available to use the services i.e. IP telephone sets, computers equipped with SoftPhone software like webphone or dialer, Analog telephones enabled through media hubs, ISDN, wireless phones, and key phones can be used for accessing the services. You would never run out of options when it comes to availing the services on equipment that is readily available with your organization

Superlative functionalities of Elision IP PBX System:
IP PBX has been designed to take all hassles out of your corporate communications at a fraction of the cost you have been incurring with your erstwhile setup. Some of the functionalities that would catapult your business’s ROI to unthought-of heights include:

  • The IVR system can be tailored to give the customers a heightened personalized care although they would be attended to by machines; thus propelling your prospects of driving sales, success and consumer loyalty to new heights
  • Voice Mail can be personalized with minimum efforts and the tone can be setup to give a familiar feel based on geographical locations or demographics
  • Calls can be forwarded with ease
  • Call transferring can be done without any hassle
  • Multi party conferencing allows easy interaction amongst various parties/ managers
  • DID can be managed seamlessly
  • Reporting and analytics can be customised
  • Calls can be kept in waiting mode
  • Caller ID installation helps in easy identification of the callers
  • The need for dialling numbers has been obviated as you can now dial by keying in the names or characters
  • You can also dial using extensions
  • You can play soothing music while the phone has been put on hold
  • Call parking and 3 way calling features are also available

Just going through the superb functionalities of IP PBX would have given you hopes of a promising future. Yes, Elision Technolab LLP, is making this possible by bringing out bespoke solutions for organizations of every size and operational capabilities. You can turbocharge your organization with cost efficient voice traffic, merged phone networks and enterprise data, additions and modifications. Embrace this new age technology and see it work wonders in your favour. The possibilities and potentials are verily limitless. IP PBX would drastically bring down the cost you have been defraying to keep the inefficient phone network running.