Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

The trend of dialing the customers’ numbers for prospecting or attending calls on the landline is outdated. Due to the flexibility offered by the software solutions even a small department of customer support in a company is furnished with the call center or contact center solution. However, most of the time people interchangeably use the term call center solution and contact center solution. While the fact is that both solutions are different from each other. Yes, the difference is not that big. However, there is a fundamental difference in these 2 different types of solutions, namely, call center solution and contact center solution. Read More

Voice Broadcasting Solution for Reminders, Alerts and Customer Engagement Activities

Voice Broadcasting Solution for Reminders, Alerts and Customer Engagement Activities

Remind your Customers of upcoming events or notify them for up to date information to grab the maximum satisfaction and loyalty with Elision’s timely voice notifications and reminders.

Save time, spend less with Elision’s Voice broadcasting System which enables customers, partners, and other constituents to receive notifications and reminders and let you manage a unified communications strategy on a single automated, cloud-based platform.

No matter what you call this solution: reminders, alerts, notifications, messaging, voice blasts, voice broadcasting or interactive voice response systems, Elision can assist in providing best-in-class cloud-based proactive and automated customer service communications. Read More