Top 3 Things to Look For While Hiring a VoIP Developer
VoIP solutions are getting integrated by many companies nowadays due to the benefits it offers. The companies may need different features in their VoIP solution and after VoIP solution development; they may need ongoing support services. Thus, it is always a good idea to hire a VoIP developer who not only develops all the features you are looking for, but also stays together to provide ongoing support as and when required. If you, too, are looking for hiring a VoIP Developer, this article shares top 3 things to look for while hiring a VoIP developer to ensure you get the best one! Read More
Automobile Industry Blossoms with Contact Center Solution
Gone are the days when once a vehicle is sold, the work is done for the Automobile center. Now, the Automobile centers are involved in many best practices to increase the sale and recurring as well as referral business. These activities include:
- Marketing about existing and new range of vehicles
- Helping customers with constant support to finish all required documentation and paperwork
- Staying in touch with the customer as part of customer relation building activities
In fact, there are many automobile centers, which also assist customers in the process of vehicle insurance, vehicle service, RTO passing and many other post sales activities to increase the revenues and business model expansion. Read More
Increase Your Productivity by Choosing Helpdesk Ticketing System over Email
There was a time when companies used only emails to provide online customer support. But the problem started when companies began to expand and their customer base began to grow. With the increased customer service requests, it becomes extremely difficult for you to handle your inbox and keep track of each request. This is where helpdesk ticketing software comes into play. It enables the help desk to maintain a powerful database that holds as well as manages the queries of the customers.
So how exactly does it work? If you are using a solution and having any technical issue, all you have to do is to raise a ticket using the online ticketing solution. Then, the technical team will check the ticket, resolve your problem and update the status of the ticket depending on the case. Compared to emails, it has made it a lot easier to track and manage the technical issues. Here are some reasons why the helpdesk ticketing system is better than email solution to handle technical support requests: Read More
Top 5 Benefits of Contact Center Solution for Banks
Contact center solution is making its way in different industry sectors and Banking is not an exception anymore. In fact, banks are leveraging many benefits from the contact center solutions because it helps in overcoming the challenges banks face and add additional features to empower the business of banks.
Multiple communication channels including SMS, Email, Fax for omnichannel customer support
The contact center solution comes with the advanced and multiple communication channels. It is not limited to just audio calling or video calling. The contact center solution now supports email, SMS, fax along with the audio and video calling. This is a common need of banks to send an email or an SMS for verification or steps to be taken during or after the call and this can be achieved with the contact center solution. Read More