Matrix IP Phone Phonebook Integration: Increase Productivity, Efficiency and Business

Matrix IP Phone Phone book Integration

Matrix IP Phone Phonebook Integration: Increase Productivity, Efficiency and Business

Many companies use Matrix IP Phone to add a much needed element in their communication infrastructure that creates a reliable communication system. Also, the Matrix IP Phone helps in creating a collaborative business experience to empower businesses. There are various IP Phones offered by the Matrix and each of it has different communication and collaboration features. Some of the IP Phones offered by Matrix are provisioned with amazing features. However, some of the models miss a vital feature, called, Phonebook.

We all know contact management is necessary for any company. It is highly inconvenient to dial a number manually every time the staff wants to speak with someone. Also, it is tough to recognize who is calling in as the numbers can’t be stored. Of course, there are some models of Matrix IP Phone that offers a phone book with predefined features and storage capacity. Still, many enterprises face issues because the IP Phone usually has limited features that can’t satisfy the need of the enterprises.

Is there any solution?

Yes, of course. Read More

Social Media Integration in Call Center Software to Accelerate Sales Campaigns

Social Media Integration in Call Center

Social Media Integration in Call Center Software to Accelerate Sales Campaigns

Call center solutions are heavily used by various businesses, BPOs, lead generation centers and all other industry verticals run various sales campaigns. Whether it is a bank that runs campaigns to generate leads for loans and credit cards; or it is an insurance agency that runs campaigns to sell more policies; or any other business you think of. Lead generation is need of all business verticals. To generate leads two most effective methods are: run digital marketing campaigns and run outbound calling campaigns through a contact center solution.

Do you know you can amalgamate power of digital marketing and outbound calling via contact center solution?

Yes, you can do that and we can help you in this process of doubling the power of two most effective lead generation methods and accelerating your sales campaigns. Read More

IP PBX Solution Benefits Healthcare Industry

IP PBX Solution Benefits Healthcare Industry

The technology has paved its way in all different industries and healthcare is not left behind. Along with ultramodern medical devices, the hospitals and other healthcare organizations need to provide quick assistance and responses. On time response and patient care would increase the fame of the hospital. The IP PBX solution can empower communication and collaboration of the hospital. It will let healthcare industry use power of unified communication in their favor. Let me unveil the top 5 benefits of an IP PBX solution for the healthcare industry.

1. Extended Mobility and Highest Privacy

The IP PBX solution provides a powerful communication tool to the hospitals and other medical facilities. It can be used without sitting next to the hospital landline or sharing personal mobile number. There are many amazing features such as call forwarding, call routing, call transfer, etc. that seamlessly connects patients with the doctor’s preferred number without exposing that number. Read More

WebRTC Phone: Features and Benefits

WebRTC Phone - Facts and Benefits

WebRTC Phone: Features and Benefits

As an extension of VoIP, WebRTC lets you make phone calls, text chat, video calls as well as Peer to Peer file transfer directly via web browsers. WebRTC is actually a JavaScript that is made with the intention to establish communication functionality directly in your web browser and it does not require downloading any plugins. This means, you don’t need to download a web conferencing app or a stand-alone softphone. WebRTC works on all the popular mobile devices as well as web browsers such as Google Chrome, Mozilla, Firefox and Opera. A WebRTC phone is essential for call centers where there are small cubicles that are made for executives and where desktop as well as other stuffs are kept making it look clumsy. WebRTC solution is perfect for business with less space. With a WebRTC phone, all an executive has to do is login to their portal and the web phone will pop up in their window.

Some attractive features of WebRTC Solution include: Read More