Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Things to Remember While Handling Inbound Call Center Service Calls

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Call centers can achieve success milestones only if they provide the best customer services. Whether it is a BPO or an in-house call center setup for a business, the agents / executives must have required skills and expertise to handle the customer calls. They must have latest tools such as, Contact center solution, CRM solution, etc., so they can handle the calls efficaciously. Moreover, the companies must conduct training sessions on a regular basis to train the agents / executives to handle calls.

The customer care centers often attend inbound calls and following the tips shared in this article will improve the skills to handle a call and increase customer satisfaction.

Be Professional

Whenever you attend the call, you have to make sure to be professional. Of course, good contact center software pops up the script that you may read to assure the professionalism required. Read More

Voice Broadcasting Solution for Education Industry

Voice Broadcasting Solution for Education Industry

Voice Broadcasting Solution for Education Industry

Education industry needs a communication solution that can provide uninterruptable communication. The voice broadcasting solution is one of the most effective and useful solutions that provides personalized and powerful communication tool to the education industry.

The educational institutes such as schools, colleges, universities, etc. can use this tool to run call broadcasting campaign. The call broadcasting campaign is a mechanism to send a pre-recorded voice message to mass audiences with a single click. It means the educational institute can send a personalized voice message to all parents with a single click. This voice message can be a voice message recorded by a school teacher or principal or a message recorded by a professional voice artist.

The voice broadcasting solution provides a tool that will remove all barriers from the communication. Read More

Why Dialshree Is the Best Contact Center Solution?

Reasons why Dialshree Is the Best Contact Center Solution

Why Dialshree Is the Best Contact Center Solution?

Contact center solution is important for any call center or customer care center to run their lead generation and lead nurturing campaigns effectively. There are hundreds of call center solutions available in the market, but we are proud to say that the best contact center solution is Dialshree and we can confidently say that there is none other solution as good as the Dialshree. Wondering, why? Let me share the top 5 reasons that prove the Dialshree is the best contact center solution.

 1. Feature-rich

The Dialshree contact center solution is furnished with all simple to advanced features that are required to run inbound, outbound or blended calling campaigns. The agents can double their productivity with all available calling controls and at the same time, the supervisor can barge-in, whisper or coach the agents provide the best service to the caller. The call centers can increase customer satisfaction with the features such as, skill based routing, predictive dialer, sticky agent, progressive dialer, etc. Read More

Single Line Two Functions: Calling and Faxing

Single Line Two Functions - Elision

Single Line Two Functions: Calling and Faxing

General scenario of using the phone and fax services is to use two different numbers: One for the Phone aka Voice calling and another for the Fax. What if I say you can take benefit of both of these applications, calling and faxing, via single number. Just one main business number that you can use to make and receive calls as well as to send and receive fax! Unbelievable!?.

This is possible. We have made it possible. We are known for our innovative solutions. We are proud to say we offer the most advanced communication and collaboration solutions and now we have come up with the solution that can resolve concerns related to handling different numbers for call and fax related operations.

Our engineers have invented a solution that they can implement for you as well. Read More