What Is the Omnichannel Call Center Solution?
Technology changes rapidly and changes in technology affect all industry segments and its solutions. One of the most progressive industry segments is the call center. In the call center industry, things change at a revolutionary speed. The increase in the importance of customers, the call centers are leaning for the solution and best practices to retain customers. To meet this agenda, call centers use the call center solution. In this industry, there are many different types of call centers available in the market. One of the most popular types of call center solution is the omnichannel call center software. Read More
WebRTC Solutions and Its Benefits
VoIP technologies have enhanced personal and professional, both types of communication. There are some interesting VoIP solutions available in the market and those are making marks for sure. WebRTC is one of the leading VoIP technologies these days. There are so many interesting communication solutions, which are getting built in this VoIP development technology.
Call Center CRM Integration Enhances Performance
Call center software is an amazing tool for customer relationship management and lead conversion, both. The call centers, BPOs and KPOs run their businesses on the call center solution only. The businesses, on the other hand, use the Customer Relationship Management (CRM) solution to manage the records of the customers and use traditional telephony devices to make a call to convince the prospects and take care of customer queries. The call center software is excellent for effective calling, but it is not that enough for managing customer-related records. On the other hand, the CRM system is excellent for customer record management and takes related actions, but it doesn’t have any mean for effective calling. Do you know what the best solution is? The best solution is the Call Center CRM Integration. Read More
Call Center CRM Integration vs. Call Center Integrated CRM Solution
Whether you are a startup who will use a CRM solution and contact center software or you are an established BPO that use the call center and CRM system, the Call Center CRM Integration is better than getting a CRM integrated call center solution. Read on to know why.
CRM system and contact center solution are commonly used tools in BPOs, KPOs, and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. Read More
Call Center Solution: Perfect System for eCommerce Business
eCommerce business is at its peak and it will still touch more success heights in upcoming days. The competition is also getting increased along with the popularity and revenues of eCommerce business. Thus, to withstand in this highly competitive market, one needs to focus on the best customer experience. To assure the best customer experience, an eCommerce business needs to stay in touch with the customers and guide them before and after the transaction.
How to Deliver Exceptional Call Center Customer Service?
In any customer service or customer care center, the most important thing is taking care of the customers in a way that they feel satisfied. The customer service centers always focus on customer satisfaction in one way or another as it helps in increasing revenues and ROI. Still, there are some customer care centers that stay in dilemma. They are not really sure what they can do to deliver exceptional customer experience to their customers. In this article, we will share the top 3 tips that can be used by any customer service or customer support centers to deliver exceptional customer experience.
1. Train your agents
The agents play a major role in delighting or frustrating the customers. Read More
Call Center Solution Empowers Sales
Call center solution has many features which can be used to run many different types of campaigns. Generally, the call center solution is used to take care of customers and prospects. However, it can also be used to generate new leads and increase sales, which many people don’t know. In this article, you will learn how one can use the call center software to increase sales of the company.
The call center solution can allow automated outbound calling to the prospective lead numbers. Read More
How vTiger Customization Empower Businesses?
vTiger is a leading CRM solution which is in use by thousands of companies all across the world. It is an open source CRM system. Thus, it is in use by small, medium and large scaled businesses. To use vTiger: CRM solution, the only investment needs to be made on it is to install and setup this open source CRM solution. According to the vTiger experts and other industry leaders, vTiger in its pure form is a really powerful tool. However, each business is different and each business has its own sort of business model. Thus, to take care of the business and various operations which involve a CRM solution, the vTiger customization can be really useful. Read More
Elision Launched Collection Module for Call Centers
We, being a leading VoIP company, thrive to benefit our existing and future customers with our best in the industry services and innovative products. We have one of the most advanced contact center solutions: Dialshree, which we keep enhancing to benefit our users. Based on our research and market trends, we have developed a collection module for the call center software.
The collection module is designed and developed to meet the needs of the companies and call centers that are dealing with collection operations. It means banks, automobile and other industry verticals where products are available on EMI and then call centers that run calling campaigns to Read More
Elision Launched New Version of Dialshree: Call Center Software
Dialshree is one of the best call center solutions in the world. The Dialshree: Call Center Software is used by a wide range of industry verticals worldwide. It supports inbound, outbound and blended call center campaigns. Many big brands in India use this call center software to run its business. Recently, the new version of Dialshree is launched. The new version is named as the Dialshree Version 4. It has all the features available in the earlier versions of the Dialshree: Call Center Solution.
The new version of Dialshree: Call Center Software has furnished with the new features which are developed to meet increasing communication and reporting need of the call centers of diversified industry verticals. Read More