What to Keep in Mind to Buy the Best Call Center Solution?

What to Keep in Mind to Buy the Best Call Center Solution?

As it is an investment for your business or call center or customer care center, it is extremely important that you get the right call center software. You need to make sure that you get great returns from your investment. Here, in this article, some of the top points are shared that you may consider making the right choice.

1. Easy to use

The first thing that you need to consider while buying a contact center solution is how easy it is to use. No matter how good your contact center solution is, if your staff faces difficulty in understanding the functionality or Read More

How Contact Center Solution Benefits Banks?

Contact Center Solution for Bank

How Contact Center Solution Benefits Banks?

Contact center solution is making its way in different industry sectors and Banking is not an exception anymore. In fact, banks are leveraging many benefits from the contact center solutions because it helps in overcoming the challenges banks face and add additional features to empower the business of banks.

Advanced security mechanisms to protect sensitive customer data

The contact center solution comes with the advanced security mechanisms. For example, the contact center solution of Elisiontec comes with a security feature which encrypts the customer phone number and projects it as a random key to the agent. Read More

3 Biggest Challenges Faced By Contact Centers and Their Solutions

3 Biggest Challenges Faced By Contact Centers and Their Solutions

At this moment, the business of contact center is at peak. The main reason behind this is the fact that this industry is growing very fast and also, people have started paying more attention to the customer support. These days, businesses are relying on the call centers and have started to outsource their customer care services to contact center service providers. The contact centers are getting more opportunities both, from an operational standpoint and a technological one. As businesses are adopting the best practices and all the latest solutions, in order to support their customers, employees, and organizations as a whole, contact centers are facing a number of challenges. From this article, you will get to know what the challenges are and how you can deal with them! Read More

Call Center Software – The Perfect Tool to Expand Business

Call Center Software – The Perfect Tool to Expand Business

Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More

Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

The trend of dialing the customers’ numbers for prospecting or attending calls on the landline is outdated. Due to the flexibility offered by the software solutions even a small department of customer support in a company is furnished with the call center or contact center solution. However, most of the time people interchangeably use the term call center solution and contact center solution. While the fact is that both solutions are different from each other. Yes, the difference is not that big. However, there is a fundamental difference in these 2 different types of solutions, namely, call center solution and contact center solution. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

Elision Successful Participation in TradeConnect and Singapore Trip

Elision Successful Participation in TradeConnect and Singapore Trip

Our CEO and Founder, Mr. Mehul Shah, was selected as one of the delegates in the private business event, called, TradeConnect. The event was a commendable initiative taken by the GlobalLinker. The GlobalLinker came with an amazing thought of connecting business owners of three Asian countries, namely, India, Singapore and the Philippines and to encourage cross border business opportunities. The GlobalLinker sponsored the whole event which was conducted in Singapore. The event was under the same roof where the famous Singapore event takes place, called, Fin Festival Singapore. This time the Fin Festival Singapore was buzzing more than before because of the presence of India Prime Minister Mr. Narendra Modi. The organizer of TradeConnect had selected 25 business owners from each mentioned Asian countries and we are glad that our CEO and Founder, Mr. Mehul Shah, was one of the chosen Indian business owners.

Mr. Mehul Shah is back from the event and his extended business trip after the event and here are the highlights from this trip of Elision’s leader in Singapore. Read More

Impact Of WebRTC Client Solution In The Education And eLearning Sector

Impact Of WebRTC Client Solution In The Education And eLearning Sector

The most prevalent educational field is continuously undergoing through the latest innovations and updates. Various eLearning platforms continuously go under transformation. This has created a big space for the WebRTC. The majority of the students as well as educators everyday interact with one another, but this is now becoming as the primarily-used standard web page as well as document-based user interfaces.

The currently used methodology
Currently, there are audio and video conferencing options which are majorly known and available in the educational field for the students and educators like Skype and Adobe Connect. It’s a known fact that both these solutions require additional software or a complete standalone application to be installed. Also, the setup time for establishing these conferences or calls is quite high while some even require a license fee or setup cost (in case of some software). Read More

Elision is One of the Selected Delegates at TradeConnect

Elision is One of the Selected Delegates at TradeConnect

The global linker has organized a business event in Singapore, called, TradeConnect. This is a private event and only specially invited delegates can attend this business event in Singapore. This is a one day event which will be completely sponsored by the Global Linker. It has invited 25 business owners and leaders from three different countries, namely, India, Singapore and the Philippines. The global linker will provide a networking platform for these business owners to communicate, collaborate and affiliate to explore the business opportunities.

We are feeling an immense pleasure to share that our Founder and CEO, Mr. Mehul Shah, is one of the chosen delegates at this event. Out of 25 business leaders in India, our Founder and CEO, Mr. Mehul Shah is the one.

Here is what Mehul commented on this:

“It is indeed a pleasure getting selected to be part of this event. This is definitely a great initiative taken by the Global Linkers by connecting the business leaders of these three countries. I am really excited to be part of this event and take benefit of the platform Global Linker has opened for the business owners and industry leaders.” Read More

Omnichannel Contact Center Solution is the Future

Omnichannel Contact Center Solution is the Future

The world is moving faster to the technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center solution. The amazing range of features made it loved by consumers as well as users. It has been predicted by the industry leaders that the omnichannel call center solution is the future. Let us share the top reasons for the popularity of this solution:

Single software to provide complete customer support

The omnichannel contact center software is all in one solution for any small to big call center or customer support center. Read More