As it is an investment for your business or call center or customer care center, it is extremely important that you get the right call center software. You need to make sure that you get great returns from your investment. Here, in this article, some of the top points are shared that you may consider making the right choice.
1. Easy to use
The first thing that you need to consider while buying a contact center solution is how easy it is to use. No matter how good your contact center solution is, if your staff faces difficulty in understanding the functionality or Read More
We, being a leading VoIP company, thrive to benefit our existing and future customers with our best in the industry services and innovative products. We have one of the most advanced contact center solutions: Dialshree, which we keep enhancing to benefit our users. Based on our research and market trends, we have developed a collection module for the call center software.
The collection module is designed and developed to meet the needs of the companies and call centers that are dealing with collection operations. It means banks, automobile and other industry verticals where products are available on EMI and then call centers that run calling campaigns to Read More
Contact center solution is making its way in different industry sectors and Banking is not an exception anymore. In fact, banks are leveraging many benefits from the contact center solutions because it helps in overcoming the challenges banks face and add additional features to empower the business of banks.
Advanced security mechanisms to protect sensitive customer data
The contact center solution comes with the advanced security mechanisms. For example, the contact center solution of Elisiontec comes with a security feature which encrypts the customer phone number and projects it as a random key to the agent. Read More
The customer is important in any business and that is why post sales support and technical support redefines the business success. If you provide a good support service to your customers, you can get more business from the same customer as well as you can receive testimonial, case study, etc. which can help in boosting your digital marketing campaigns. Some customers also refer new prospects to their vendors. In this case, you can get many open doors of opportunities by providing the best customer support.
To provide good customer support, you must have a skilled staff. Read More
At this moment, the business of contact center is at peak. The main reason behind this is the fact that this industry is growing very fast and also, people have started paying more attention to the customer support. These days, businesses are relying on the call centers and have started to outsource their customer care services to contact center service providers. The contact centers are getting more opportunities both, from an operational standpoint and a technological one. As businesses are adopting the best practices and all the latest solutions, in order to support their customers, employees, and organizations as a whole, contact centers are facing a number of challenges. From this article, you will get to know what the challenges are and how you can deal with them! Read More
Call Center solution can be just a call center software or a turnkey call center solution which is a combination of the call center software, plus, hardware. There are different ways of installing the call center software and that produces different types of call center solutions. The cloud call center solution is one of the most popular types of call center software these days and in this article, we are going to explore more details about this type of call center solution.
What is cloud call center solution?
It is a call center software, which is setup on a cloud space. The companies and enterprises can use any cloud space such as, Amazon Web Server (AWS), Google cloud or personal cloud setup of the company itself. Read More
Sales and leadership are two key terms which drive success for any business and we understand the importance of a good leadership which drives sales of the company to the next stage of success. It is always fruitful to exchange knowledge with each other and take benefit from each others’ experiences. To learn from industry leaders in India and to benefit peers with our more than a decade long experience in global business, we participated in one of the biggest sales and leadership event, namely, The Sales Leadership India Summit 2019.
It was a two day event which took place in Mumbai, India on 14th and 15th May, 2019. Read More
The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution. The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.
Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More