Top 5 Excellent Customer Service Skills Each Call Center Agents Must Have

Agents are representatives of the company and they are responsible for making or breaking an image of the company. The agents have to deal with a myriad of emotions and behaviors on daily basis. They need to perform the most crucial job of keeping customers happy. They are also responsible for pacifying the angry customers and win their trust again. It is not an easy job and that’s why today we will share the top 5 excellent skills each call center agent must possess to provide the best customer service.

1. Patience

The agent needs to deal various types of customers. Some might be too angry because of the problem they are facing; some are puzzled due to lack of knowledge and some who just want to blame you for something. On the contrary, some are easy to tackle; some are too talkative and some coming with the same queries again and again. Read More

Live Chat Solution for Website: Best Practices for Its Effective Use

High customer satisfaction can score the double revenues and skyrocket a business. The live chat solution for website is one of the most effective customer support solution. It can be placed on the website. The effective use of the live chat solution can result in increased lead generation and business. We have been offering the best live chat software to our clients. In this article, based on the practical use of the live chat software on the website, we will share the top 5 best practices that can help you to make maximum use of this amazing tool.

1. Place it in a user friendly manner

The live chat software is a complete system that comes with many features and modules in the backend. The agents use those features to provide effective chat support to the website visitors. On the contrary, the front-end aka your website will only have a small button and a chat widget. This chat button has to be placed in a user friendly manner. Read More

5 Major Reasons to Use Voice Broadcasting Solution

Business can go extra miles if it maintains ongoing communication with its clients, vendors, prospects and staff. That’s the reason, the businesses use a wide array of communication tools such as, email, texting, phone, etc. One of the must have communication tool for any business is a voice broadcasting solution. However, there are some businesses that are unaware of the power of the voice broadcasting solution. In this article, we will share the top 5 reasons to use this communication solution as a part of your communication ecosystem.

What is the voice broadcasting solution?

Before we jump on to the benefits of this powerful communication tool, let’s understand what it is actually! A voice broadcasting system is a software solution that allows you to send a voice message to n-number of users. Read More

vTiger Customization: Three Advanced Functionalities You Must Have

vTiger is one of the most popular CRM solution. Two major characteristics of the vTiger CRM Solution are

  1. It is an open source
  2. It is highly customizable

Thus, you can get an advanced CRM system at affordable rates. The vTiger customization performed by experts assures that you customize this open source solution at its best to meet your custom needs. You can get any feature you want with the custom development service and enhance the functionality of this CRM system by using expert vTiger customization services.

We, at Elisiontec, have a team of expert vTiger developers that has benefited many clients with their experience and expertise. The vTiger customization can get many interesting functionalities to empower your sales and business development department. Today, we will talk about 3 advanced and crucial vTiger features that you must get in your Customer Relationship Management System. Read More

Elisiontec Annual Meet 17-18: Assessment, Learning, Fun and a Lot More……

Elisiontec believe in the fact: Your team is your success partner. Thus, Elisiontec always make sure that everyone who is part of the company walk hand in hand. By continuing the custom, this time as well, we had a spectacular annual meet at one of the best resorts: Harmony Holidays.

The Elisioners headed towards the venue on a very early morning on the last Saturday and started their day with a delicious breakfast brunch and light fun. The annual meet of the company is the time when all stars: developers, support team, project managers, field engineers, etc., working across India with the company get together under one roof and know each other well.

After breakfast, we started with a session of our CEO and Founder who made us aware about the various achievements of the company in the past year. Believe me, seeing such great fruits of hard work were amazing. Read More

IP PBX Software for Empowered Communication of Healthcare Industry

The technological shift and increasing demand of real-time and quality medical facilities have increased expected standards of services. Furthermore, as a matter of life is involved, the hospitals have to be prompt in responses, they provide to patients.

By adding a real time and cost effective communication solution, such as, IP PBX solution, the hospitals can leverage a wide range of benefits. The IP PBX software will provide a strong communication and collaboration platform to the hospital staff and patients. Read on to explore top 6 benefits of IP PBX software for healthcare industry:

Prompt Response and Mobility

The IP PBX solution provides many features which can be used to add mobility in the communication. The BYOD extensions can work as a great feature to connect the medical staff and patients. Also, you can use call transfer, call forwarding, time based call forwarding and similar features to assure the mobility as well as in-time communication as it can be a matter of life, in case of the healthcare industry. Read More

How To Open A Call Center Startup? A Step-wise Guide

Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.

Thinking about the budget? Guidance? And other similar questions?

Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More

Top 5 Tips to Improve Customer Experience

Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost each business, regardless of industry vertical. However, for call centers, customer care centers and similar businesses, the customer experience is even more important. Even after assuring everything at possible extent, it is possible the customers are not happy with the service.

We, Elisiontec, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience:

Assure you have a team of skilled agents

Your agents aka customer service executives must be trained and skilled to talk with the customers. They are responsible for ultimate customer experience. Read More

Top 5 Ways Help Desk Ticketing Solution Helps

Help desk ticketing solution makes support tasks easier and efficient. It would be critically difficult to manage disorganized email trails to track the root of the issue and resolution provided. Also, all manual tasks would overwhelm support engineers with too many unnecessary things to take care of instead of focusing on actual task: Issue Resolution. Thanks to Helpdesk ticketing solution that not only automates many tasks, but also provide a centralized system to keep support work well organized and streamlined.

Today, we are going to delve deeper to see 5 major ways helpdesk ticketing solution can help any company or enterprise.

1. Improved Efficiency

The helpdesk ticketing solution automates many things such as sending email alerts about the ongoing and resolved issues. The automation will assure the information and logs in the system record are efficient. Furthermore, the staff will be more sorted with their work, which will assure increased efficiency at their end. Read More