Click to Call – A Must for Financial Services

According to a survey commissioned by Google, 61% of mobile users use click-to-call service for changes in their bank accounts. The survey also pointed that out of the seven verticals, mobile searchers used click- to-call mostly for Financial Services. But have you ever wondered why are mobile searchers using click to call when they could visit the company website or use email or even chat?

Research conducted by Ipsos for Google found that for every 6 out of 10 mobile searchers (59%) felt the need for speed that motivated them to use click to call while 57% wanted to talk to a real person and 54% said they needed additional information which the website wasn’t providing them with.

The above results only re-instate the fact that click-to-call is the most important service used by mobile searchers when hunting for any financial service. It is one of the most crucial features offered by a bank or financial institution. Despite the development of technology and all the online help that a financial organisation provides, it’s clear from the findings of Google that “driving phone calls should still be a priority for businesses in every industry,” as Google’s mobile marketing manager, Adam Grunewald puts it.

Time and again it has been proved that customers still want a one-to-one interaction in real time with the service providers and when it comes to financial transactions, none of the clients want to risk it. And we, at Elision, have efficiently realised the growing need of click to call service by offering a smart Click2Call solution.

Customers look to real time solution and clarification to all their doubts. It has been seen that click to call not only improves your brand but also increases your customer-base. It helps to establish a relationship between you and your customer. Lack of a call option can frustrate a customer and is less likely to refer your financial services to others.

Advantages of Click-to-call Service:

  • Click to Call is the best way to reach the visitor while he is at work
  • It responds in real time to queries of customers
  • It helps build the brand image by providing with high-quality service
  • Helps in improving relationship from being a virtual to a real friend
  • Smart business through click to call service has helped spreading the word of good service

Business Case for Click2Call Service:

  • Click2Call can be used in CRM for securing Phone Numbers from entire staff
  • Each calls dial to customer from CRM via Click2Call will be recorded
  • It can be integrated with any 3rd Party CRM via WEB API URL
  • Sales team can connect to customer directly from CRM with single click

How to set up Click2Call service:
The Elision Click2Call service is very use to use. The button can be placed on the site from where customers can make a direct call or request a call back. In some cases, the customer needs to fill a simple form to request a call back. By installing the Click2Call, the need for additional hardware also diminishes. The average waiting time of customers also gets eliminated as one can request a call back at his or her convenient time. Our service at Elision TechnoLab LLP also conveniently integrates the knowledge base which helps solving queries quickly. The tailor-made solution of Elision can be integrated with financial infrastructure namely, customer database, CRM systems and payment system. So what are you waiting for? Go for our Click2Call service and covert your visitors to clients.

Voice Broadcasting: Spread Your Message to Customers in an Efficient Manner

Voice broadcasting has emerged as a boon for businesses and institutions which consistently have to deal with consumers over the phone. The concept is straightforward. A pre-recorded message is played out for the intended customer as soon as he receives the call. The service is well suited for carrying out notification campaigns, customer reminders, political canvassing or non-profit broadcasts. The system dials the list of numbers it has been provided with. The messages can be customized to complement the specific theme required for a campaign.

Sterling features of a voice broadcasting solution:

  • The moment voice broadcasting is carried out, a comprehensive report would be generated signifying the incidental happenings for that particular call
  • Broadcast reports can be generated with full details to gain insights into the success of the campaign and to analyze the response characteristics
  • Call reports can be easily downloaded on the computers to be analyzed on a later date
  • Caller IDs can be customized as per convenience
  • The phone numbers that appear on the caller ID can be controlled, which essentially implies that the recipient can be given the feel that all calls received by him/ her are originating directly from your organization
  • The system can be managed remotely
  • The voice broadcasting account can be accessed from anywhere which means that your ability to use the system is not restricted to your computer only
  • Inherent polling and survey mechanisms ensure that you can gauge the temperament of the recipients; you can pose a question to the targeted recipients through the recorded message and then view the collected responses in the call reports
  • Connection starts with a Push only
  • Customers can exercise the option of pressing a designated key upon receiving a call to establish a direct connection with you; any phone number can be connected
  • Any customized message can be played on CallBack
  • Unique local numbers can be used as Caller ID. This would mask your original numbers and the customers can still call you on the unique numbers to receive the recorded message

Elision Tech is blazing the trail with pioneering voice broadcasting solutions. Their team would work closely with you to craft compelling set of pre-recorded messages and then utilize the advanced technological features to broadcast the messages to the intended recipients. The recipients can press an offered number to establish conversational link with your marketing professionals or can call back later on at the toll free number.

The proprietary software deployed to drive the campaigns has advanced technological features embedded in it which allows seamless scientific tracking of the calls. This allows for gauging the efficacy of the message variations in driving and promoting sales or responses for a particular campaign. You would also be receiving real time web based graphical reports that would provide profuse insights into the fruitfulness of the campaign and the outcomes received.

Voice broadcasting is a revolutionary technology that would catapult your sluggish business or campaign to newer heights and help you keep pace with the contemporary trends for optimum results.

Click2Call Service – A Breakthrough Technological Leap in The Domain of Web Connectivity

Technological advancement is for the betterment of mankind. Click2call is one such revolutionary leap which is investing authoritative powers in the hands of the consumers.

The Technology:

  • You put a link on your website
  • After navigating through your site, if the consumer feels the urge to learn more about the product/ service being offered, he would press the click2calll button.
  • The feature would provide click-through connectivity from the site allowing the consumer to directly chat with the call center representative. As soon as the consumer keys in his contact number, the call center staff would start a call with him/ her
  • The service allows bridging of 2 mobile numbers as soon as the recipient accepts the call request

Sterling Features of the Service:
The click2call service is a breakthrough in terms of new generation connectivity. The service dials both the users interested in starting a conversation. As soon as the call recipients answer to the call, the service initiates web based vocal connectivity between them. Both the parties can then carry on with the conversation for the interested length of time.

There are umpteen number of superlative features associated with this service.

  • As an implementer of the service, you have the independence to choose the nature of click2call interface that would best complement your offered services/ products
  • The phone numbers to be used with this feature are not dictated by the interface. The implementer can exercise his discretion regarding choosing the numbers that would be dialed once the site visitor keys in his/ her contact number in the web interface. There is absolutely no restriction regarding the numbers to be used.
  • The application programming interface (API) link would have to be integrated in a simple manner before the service can be used in its entirety. This is mandated by the fact that click2call feature is hosted as SAAS or Software as a Service model.
  • The underlying HTML code that is used for integration of the API is simple and does not involve complex coding of intricate nature. The in-house software team can easily master the process and implement the same for an existing site.
  • Click2call feature allows seamless routing of calls to any phone number irrespective of the nature of service provider and coverage of geographical locations.
  • You can track and subsequently analyze the calls to gain insights by using the easy history and statistics section which has comprehensive reports pertaining to the call history and other parameters.
  • Even if your organization is battling out the survival war on a shoe string budget, you can afford this revolutionary service. This is brought about due to the fact that you are not required to invest a single penny on setting up of elaborate infrastructure i.e. hardware or software.

You can get in touch with Elision TechnoLab reps to learn more.

Call Center Dialer – The Perfect Tool to Expand Business & Boost Cash Flow

Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More