Location :Mumbai, Maharashtra
Since : April, 2013
“BookMyCab.com books 1000+ cabs on Elision solution on a daily basis”

Bookmycab.com provide taxi in Mumbai, Delhi and Kolkata for Local Travel, i.e., Point to Point, fixed-route, Airport Transfer, Railway Station Transfer, car rental and outstation travel.

People can book a cab over a phone Call (022)61234567 to book taxi in Mumbai. Proven expertise and successfully providing services in Mumbai, Delhi, and Kolkata for local travel.

Challenge :
  • 1) Entire Booking system has to be done through IVR
  • 2) Increase Agent productivity to receive maximum booking calls.
  • 3) 3rd Party CRM integration via API to get bookings from customer.
  • 4) Earlier solution of Elastix was not helping BMC to do predictive dialer and design multi-level IVR.
Solution from Elision :

BookMyCab.com choose contact centre DialShree Solution from Elision for their entire 80 seats which operates 24×7 for Cab booking.

Below modules / functionalities were chosen as part of service from Elision.

  • Inbound / Outbound based Predictive dialer
  • IVR System for handling automated incoming calls
  • Digital Voice Recording for all calls
  • Real Time Reporting along with Call Barging & Call Whispering
  • Pre-Recorded Advertisement for customers who are in Call Queues or who are music on hold with Graphical interface.
  • Setup around 150 Office Extensions over a IP Phones.
  • Mapping of each office extension with dedicated 1 PRI number so that user can receive Incoming call on the same outgoing number configured to office extensions.
  • Different Caller Id mapped to different office extension
  • Customization Offer :
    • Miss call – Call Back feature. This feature is for driver who will do miss call on BMC assign numbers and then driver will receive a call back from Elision system whether to take booking or not over outbound IVR system.
    • IVR broadcasting for Auto Reminder to driver before the pick up
    • IVR application to punch in Fare rates by driver.