“BookMyCab.com books 1000+ cabs on Elision solution on a daily basis”
Bookmycab.com provide taxi in Mumbai, Delhi and Kolkata for Local Travel, i.e., Point to Point, fixed-route, Airport Transfer, Railway Station Transfer, car rental and outstation travel.
People can book a cab over a phone Call (022)61234567 to book taxi in Mumbai. Proven expertise and successfully providing services in Mumbai, Delhi, and Kolkata for local travel.
- 1) Entire Booking system has to be done through IVR
- 2) Increase Agent productivity to receive maximum booking calls.
- 3) 3rd Party CRM integration via API to get bookings from customer.
- 4) Earlier solution of Elastix was not helping BMC to do predictive dialer and design multi-level IVR.
Solution from Elision :
BookMyCab.com choose contact centre DialShree Solution from Elision for their entire 80 seats which operates 24×7 for Cab booking.
Below modules / functionalities were chosen as part of service from Elision.
- Inbound / Outbound based Predictive dialer
- IVR System for handling automated incoming calls
- Digital Voice Recording for all calls
- Real Time Reporting along with Call Barging & Call Whispering
- Pre-Recorded Advertisement for customers who are in Call Queues or who are music on hold with Graphical interface.
- Setup around 150 Office Extensions over a IP Phones.
- Mapping of each office extension with dedicated 1 PRI number so that user can receive Incoming call on the same outgoing number configured to office extensions.
- Different Caller Id mapped to different office extension
Customization Offer :
- Miss call – Call Back feature. This feature is for driver who will do miss call on BMC assign numbers and then driver will receive a call back from Elision system whether to take booking or not over outbound IVR system.
- IVR broadcasting for Auto Reminder to driver before the pick up
- IVR application to punch in Fare rates by driver.