Location : Pune, Maharashtra
Since : July, 2010
“Elision Automates all inbound/outbound calling process of Calling24x7 with its feature rich Predictive Dialer”

Calling 24o7 is a domestic call centerhaving 150+ seats of capacity that offers end-to-end solutions in the area of inbound / outbound telecalling with regional language skills.
Proven expertise in several Voice and non-Voice processes for the Insurance, Telecom and Banking sectors is the strong foundation on which Calling 24o7 today stands.

Challenge :
  • 1) Increase Agent productivity
  • 2) All Agents systems were converted from windows to Linux with best sound quality
  • 3) 3rd Part CRM integration via API to get leads from clients.
Solution from Elision :

Calling24o7 choose contact centre DialShree Solution from Elision for their entire 150+ seats.

Below modules / functionalities were chosen as part of service from Elision.

  • Inbound / Outbound based Predictive dialer
  • IVR System for handling automated incoming calls
  • Digital Voice Recording for all calls
  • Real Time Reporting along with Call Barging & Call Whispering
  • Pre-Recorded Advertisement for customer who are in Call Queues or who are music on hold & automated Off-Office hours announcement with Graphical interface.
  • Customization Offer :
    • SMS / Email functionality to be integrated in Dialer for customer communication.
    • Customize Follow Up process for clients
    • DNC scrubbing for dialable numbers
    • Voice Broadcasting survey campaign & interested candidate to be connected with inbound agents.