Call Center Solution Help Small Business to Appear Big
No matter how great business plan you have on the table or how great team you have, the bigger projects go to the big companies. Why? Well, the simple reason is the lack of trust in smaller companies by the big clients. It is very obvious and genuine reason that the customers think twice before handing over a project because they are putting their time and money at stake. For small business the best move here is to show the professionalism and approach of the big companies to increase the chances of getting big projects. One of the tools small businesses can use for this purpose is the call center software.
The call center solution is available with limited seats, i.e., 10 agents. It means 10 people can utilize the solution in parallel. This also doesn’t cost much in the pocket of the management. Read More
Omnichannel Contact Center Solution is the Future
The world is moving faster to the technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center solution. The amazing range of features made it loved by consumers as well as users. It has been predicted by the industry leaders that the omnichannel call center solution is the future. Let us share the top reasons for the popularity of this solution:
Single software to provide complete customer support
The omnichannel contact center software is all in one solution for any small to big call center or customer support center. Read More
Contact Center Solution Philippines: Perfect for All Filipino Call Centers
The Philippines is renowned for many things and one of the things that make the Philippines renowned is the call centers. These call centers in the Philippines run 365*24*7 to provide support and customer care services to the global customers. As per the stats a majority of these call centers use VICIDial solution along with some expert VICIDial customization. The VICIDial is a nice call center solution. However, it is an open source and that’s why there are some limitations. The call centers in the Philippines which have to be up and running even during the odd whether has to use more reliable and robust contact center solution.
The contact center solution Philippines is specially designed to meet the need of the call centers in the Philippines. It has all features to run blended calling campaigns as well as it automates certain task so the agents of the call center can focus more on the productive tasks which needs their skills as an agent. Read More
Contact Center Solution with Latest Trends for Structured Customer Experience
A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.
I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:
High-end contact center analytics:
The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Read More
Top 5 Things to Remember While Handling Inbound Call Center Service Calls
Call centers can achieve success milestones only if they provide the best customer services. Whether it is a BPO or an in-house call center setup for a business, the agents / executives must have required skills and expertise to handle the customer calls. They must have latest tools such as, Contact center solution, CRM solution, etc., so they can handle the calls efficaciously. Moreover, the companies must conduct training sessions on a regular basis to train the agents / executives to handle calls.
The customer care centers often attend inbound calls and following the tips shared in this article will improve the skills to handle a call and increase customer satisfaction.
Whenever you attend the call, you have to make sure to be professional. Of course, good contact center software pops up the script that you may read to assure the professionalism required. Read More
Why Dialshree Is the Best Contact Center Solution?
Contact center solution is important for any call center or customer care center to run their lead generation and lead nurturing campaigns effectively. There are hundreds of call center solutions available in the market, but we are proud to say that the best contact center solution is Dialshree and we can confidently say that there is none other solution as good as the Dialshree. Wondering, why? Let me share the top 5 reasons that prove the Dialshree is the best contact center solution.
The Dialshree contact center solution is furnished with all simple to advanced features that are required to run inbound, outbound or blended calling campaigns. The agents can double their productivity with all available calling controls and at the same time, the supervisor can barge-in, whisper or coach the agents provide the best service to the caller. The call centers can increase customer satisfaction with the features such as, skill based routing, predictive dialer, sticky agent, progressive dialer, etc. Read More
Social Media Integration in Call Center Software to Accelerate Sales Campaigns
Call center solutions are heavily used by various businesses, BPOs, lead generation centers and all other industry verticals run various sales campaigns. Whether it is a bank that runs campaigns to generate leads for loans and credit cards; or it is an insurance agency that runs campaigns to sell more policies; or any other business you think of. Lead generation is need of all business verticals. To generate leads two most effective methods are: run digital marketing campaigns and run outbound calling campaigns through a contact center solution.
Do you know you can amalgamate power of digital marketing and outbound calling via contact center solution?
Yes, you can do that and we can help you in this process of doubling the power of two most effective lead generation methods and accelerating your sales campaigns. Read More
How to Use Skills based Routing Effectively?
Almost all modern call center software is equipped with a variety of call routing rules to increase agents’ productivity and customer satisfaction. Skill based routing is one of the advanced call routing module that will let you utilize the full potential of your agents. That’s the reason almost all contact center solutions come with this feature.
Having skill based routing feature doesn’t finish your job, you have to take certain steps to make the most out of it. To help you assure that you use your skill based routing effectively, here is a step wise guide.
1. Build a skill set and map it to the agents
Each call center would need different types of skills in its agents. Some skills can be taught as part of training programs and some are prerequisite in an agent before awarding him a job. Read More
How To Select The Best Contact Center Solution India?
India has the fastest growing call center industry. The call centers and BPOs are at the peak and it will be in the future as well. The call centers need investment, skilled staff and advanced tools to achieve success. The India government has allured many investors with flexible legislation of foreign investment; India has highly skilled and passionate youth and the tools are available from reputable vendors. However, in selection of investor, team and tools, you need to be careful to assure long term benefits for your venture. In this article, we will share top 4 tips to choose one of the most important tools for a call center or a BPO, namely, Contact Center Solution India.
There are many vendors that claim to offer the best call center software, but how to decide which one is actually the best for an Indian call center or a BPO. This article talks about 4 major things to look for at the time of contact center solution selection.
1. TRAI Compliance
Each country has its own telecommunication rules and regulations. In India, we have TRAI (Telecom Regulatory Authority of India) that defines the telecommunication rules. Read More
Call Center CRM Integration: Empower your Agents to Cater Customers with Personalize Omnichannel Communication
Each business has a customer care center whether in-house or outsourced to a third party call center. The two major solutions used in the process of effective customer support area
- CRM solution to manage customer information and
- Contact center solution to make and receive calls to provide real time support service to clients.
Both of these are two huge systems and the agents normally need to switch back and forth between these two solutions. What If these two systems are integrated and your agents can access the major features of both solutions within a single screen. Moreover, you won’t need to buy or change your existing call center software or CRM solution. You will not lose any of your existing data.
Yes, all of these can be possible with the Call Center CRM Integration.
We, at Elisiontec, have expertise in integrating any open source or custom CRM software and Contact center solution in a way that both systems’ can be accessed within a single window. Read More