How to Choose Call Center Software for Small Businesses?

call center software

How to Choose Call Center Software for Small Businesses?

Be it a small business or a big one, nowadays incorporating a call center solution is a must do thing. The first problem for a small business is to decide upon the budget for the call center software. A very few businesses can strive without call center software. For businesses which are based on client interactions, need a proper call center solution in place which is empowered with all advanced features. There are many options available in the market, but the selection of call center solution requires thorough research. A small business cannot afford to invest a huge amount in a call center solution. Even if it does, it must ensure the acquisition of call center solution results in a good profit. Here are some simple ways by which an SMB can choose the perfect call center software for their company.

  • What are the business requirements for call center software?

First and foremost the business requirements for a call center solution are needed. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

DialShree: Best Call Center Solution for Indian Call Centers

Dialshree Best Call Center Solution for Call Centers in India

DialShree: Best Call Center Solution for Indian Call Centers

India is one of the countries which have many BPOs, KPOs and call centers. The country has many well established call centers as well as it has many emerging call centers. As we all know lifeline of any call center is the call center solution. Thus, we would like to share about one of the best call center solutions for Indian call centers. We are talking about DialShree.

DialShree is used by many big brands in India such as, Tech Mahindra, AEGIS, CarDekho, PMC bank, Prudent, SVC bank, TATA Housing, CIMS, IndusHealth, etc., which prove its worth as the best call center solution India. I would be glad to share the top reasons which make it the best call center solution India and makes us the best service provider. Read More

What Is Call Center CRM Integration? How It Works?

Call Center CRM Integration and Its Types

What Is Call Center CRM Integration? How It Works?

Call center solutions are used to run various lead generation, lead nurturing and customer support campaigns. Earlier the call center solutions were so expensive that only big companies, BPOs and KPOs could buy the call center software to run their campaigns. However, these days the technological advancements and the reduced calling costs due to VoIP based call center solution, the call center software is available for all sized businesses. Likewise, the CRM system is another important and cost effectively available solution, which is used to manage the lead information and data.

Do you know that integrating these 2 different and highly powerful systems together can help you increase your agent / executive productivity, customer satisfaction and overall business? Read More

Call Center Solution Helps Small Business to Appear Big

Call Center Solution Helps Small Business to Appear Big

No matter how great business plan you have on the table or how great team you have, the bigger projects go to the big companies. Why? Well, the simple reason is the lack of trust in smaller companies by the big clients. It is very obvious and genuine reason that the customers think twice before handing over a project because they are putting their time and money at stake. For small business the best move here is to show the professionalism and approach of the big companies to increase the chances of getting big projects. One of the tools small businesses can use for this purpose is the call center software.

The call center solution is available with limited seats, i.e., 10 agents. It means 10 people can utilize the solution in parallel. This also doesn’t cost much in the pocket of the management. Read More

Omnichannel Contact Center Solution is the Future

Omnichannel Contact Center Solution is the Future

The world is moving faster to the technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center solution. The amazing range of features made it loved by consumers as well as users. It has been predicted by the industry leaders that the omnichannel call center solution is the future. Let us share the top reasons for the popularity of this solution:

Single software to provide complete customer support

The omnichannel contact center software is all in one solution for any small to big call center or customer support center. Read More

Contact Center Solution Philippines: Perfect for All Filipino Call Centers

Contact Center Solution Philippines to Increase Revenues

Contact Center Solution Philippines: Perfect for All Filipino Call Centers

The Philippines is renowned for many things and one of the things that make the Philippines renowned is the call centers. These call centers in the Philippines run 365*24*7 to provide support and customer care services to the global customers. As per the stats a majority of these call centers use VICIDial solution along with some expert VICIDial customization. The VICIDial is a nice call center solution. However, it is an open source and that’s why there are some limitations. The call centers in the Philippines which have to be up and running even during the odd whether has to use more reliable and robust contact center solution.

The contact center solution Philippines is specially designed to meet the need of the call centers in the Philippines. It has all features to run blended calling campaigns as well as it automates certain task so the agents of the call center can focus more on the productive tasks which needs their skills as an agent. Read More

Contact Center Solution with Latest Trends for Structured Customer Experience

Contact Center Solution with Latest Trends for Structured Customer Experience

A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.

I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:

High-end contact center analytics:

The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Read More

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Things to Remember While Handling Inbound Call Center Service Calls

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Call centers can achieve success milestones only if they provide the best customer services. Whether it is a BPO or an in-house call center setup for a business, the agents / executives must have required skills and expertise to handle the customer calls. They must have latest tools such as, Contact center solution, CRM solution, etc., so they can handle the calls efficaciously. Moreover, the companies must conduct training sessions on a regular basis to train the agents / executives to handle calls.

The customer care centers often attend inbound calls and following the tips shared in this article will improve the skills to handle a call and increase customer satisfaction.

Be Professional

Whenever you attend the call, you have to make sure to be professional. Of course, good contact center software pops up the script that you may read to assure the professionalism required. Read More

Why Dialshree Is the Best Contact Center Solution?

Reasons why Dialshree Is the Best Contact Center Solution

Why Dialshree Is the Best Contact Center Solution?

Contact center solution is important for any call center or customer care center to run their lead generation and lead nurturing campaigns effectively. There are hundreds of call center solutions available in the market, but we are proud to say that the best contact center solution is Dialshree and we can confidently say that there is none other solution as good as the Dialshree. Wondering, why? Let me share the top 5 reasons that prove the Dialshree is the best contact center solution.

 1. Feature-rich

The Dialshree contact center solution is furnished with all simple to advanced features that are required to run inbound, outbound or blended calling campaigns. The agents can double their productivity with all available calling controls and at the same time, the supervisor can barge-in, whisper or coach the agents provide the best service to the caller. The call centers can increase customer satisfaction with the features such as, skill based routing, predictive dialer, sticky agent, progressive dialer, etc. Read More