What to Keep in Mind to Buy the Best Call Center Solution?
As it is an investment for your business or call center or customer care center, it is extremely important that you get the right call center software. You need to make sure that you get great returns from your investment. Here, in this article, some of the top points are shared that you may consider making the right choice.
1. Easy to use
The first thing that you need to consider while buying a contact center solution is how easy it is to use. No matter how good your contact center solution is, if your staff faces difficulty in understanding the functionality or Read More
Elision Launched Collection Module for Call Centers
We, being a leading VoIP company, thrive to benefit our existing and future customers with our best in the industry services and innovative products. We have one of the most advanced contact center solutions: Dialshree, which we keep enhancing to benefit our users. Based on our research and market trends, we have developed a collection module for the call center software.
The collection module is designed and developed to meet the needs of the companies and call centers that are dealing with collection operations. It means banks, automobile and other industry verticals where products are available on EMI and then call centers that run calling campaigns to Read More
How Contact Center Solution Benefits Banks?
Contact center solution is making its way in different industry sectors and Banking is not an exception anymore. In fact, banks are leveraging many benefits from the contact center solutions because it helps in overcoming the challenges banks face and add additional features to empower the business of banks.
Advanced security mechanisms to protect sensitive customer data
The contact center solution comes with the advanced security mechanisms. For example, the contact center solution of Elisiontec comes with a security feature which encrypts the customer phone number and projects it as a random key to the agent. Read More
Top 3 Tools for Customer Support
The customer is important in any business and that is why post sales support and technical support redefines the business success. If you provide a good support service to your customers, you can get more business from the same customer as well as you can receive testimonial, case study, etc. which can help in boosting your digital marketing campaigns. Some customers also refer new prospects to their vendors. In this case, you can get many open doors of opportunities by providing the best customer support.
To provide good customer support, you must have a skilled staff. Read More
3 Biggest Challenges Faced By Contact Centers and Their Solutions
At this moment, the business of contact center is at peak. The main reason behind this is the fact that this industry is growing very fast and also, people have started paying more attention to the customer support. These days, businesses are relying on the call centers and have started to outsource their customer care services to contact center service providers. The contact centers are getting more opportunities both, from an operational standpoint and a technological one. As businesses are adopting the best practices and all the latest solutions, in order to support their customers, employees, and organizations as a whole, contact centers are facing a number of challenges. From this article, you will get to know what the challenges are and how you can deal with them! Read More
Know Cloud Call Center Solution Closely
Call Center solution can be just a call center software or a turnkey call center solution which is a combination of the call center software, plus, hardware. There are different ways of installing the call center software and that produces different types of call center solutions. The cloud call center solution is one of the most popular types of call center software these days and in this article, we are going to explore more details about this type of call center solution.
What is cloud call center solution?
It is a call center software, which is setup on a cloud space. The companies and enterprises can use any cloud space such as, Amazon Web Server (AWS), Google cloud or personal cloud setup of the company itself. Read More
Call Center Software – The Perfect Tool to Expand Business
Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More
Difference between Contact Center Solution and Call Center Solution
The trend of dialing the customers’ numbers for prospecting or attending calls on the landline is outdated. Due to the flexibility offered by the software solutions even a small department of customer support in a company is furnished with the call center or contact center solution. However, most of the time people interchangeably use the term call center solution and contact center solution. While the fact is that both solutions are different from each other. Yes, the difference is not that big. However, there is a fundamental difference in these 2 different types of solutions, namely, call center solution and contact center solution. Read More
Elision Launched VICIDial SuiteCRM Integration
We have been offering expert call center CRM integration services to integrate various call center solutions with different CRM (Customer Relationship Management) systems. This time we have launched the VICIDial SuiteCRM Integration service.
Call center solution and CRM systems are major functional tools in many call centers and enterprises. We offer integration of these two systems to provide an array of benefits to our customers. We can integrate any call center solution and CRM system. We are glad to announce that in our range of call center CRM integration services we are adding one more popular integration service: VICIDial SuiteCRM Integration. Read More
Call Center Solution with Web Form Integration to Speed Up Lead Conversion
Once upon a time, the call center solution was used by the big call centers, KPOs and BPOs only. However, the time and the utilities of the call center solutions have changed a lot. The advancements in the call center software industry and increasing need of the best customer experience has enforced standard businesses to buy the call center software to setup an in-house call center or customer care center. Today, we are going to talk about one of as such innovative invention in the call center industry: Web form integration in Call Center Software.
What is Web form integration in the Call Center Solution?
The VoIP companies and call center software provider offer a wide range of customization services to fit in the business needs of the companies. One of as such range of services is the integrations in the call center software. Read More