High Availability Call Center Solution: Quick Guide

High Availability Call Center Solution

High Availability Call Center Solution: Quick Guide

High Availability solution aka HA solution means the solution which is provisioned in a way that it works actively with minimum possible downtime even in case of some type of failure. The common failures happen because of the hardware failure, server failure, signal failure, or software failure.

Read more about High Availability Solution.

The High Availability Call Center Solution is the provisioning of call center software in a way that if any one or more component of the system architecture such as, Data, Signaling, Web, Database, etc. fails, the system transfer operations on the secondary server. The secondary server would have redundancy of the system components and it assures the seamless working of the call center solution even in case of failure due to any reason. Read More

WebRTC Solution Benefited Call Centers

WebRTC Solution Benefited Call Centers

WebRTC Solution Benefited Call Centers

The invention of WebRTC technology has brought so many benefits for a wide range of businesses. We can say that the innovators of WebRTC understood the real meaning of communication requirements in today’s era and come up with the best solution. To be very specific, today’s businesses need the remote communication solution so they can be in touch with their clients all the time. The WebRTC developers have come up with the WebRTC Client Solution, which is developed on top of this technology. The WebRTC client solution supports the real time as well as remote communication. This makes it a perfect solution for any industry.

If we pick up a specific industry, then call center industry has reaped many benefits of this solution. How? Let’s explore in brief. In different countries, more specifically in the U.S.A., work from home culture for the call center is developing at a rapid pace. Read More

3 Must Use VICIDial Services from Experts

VICIDial Customization from expert

3 Must Use VICIDial Services from Experts

The call center industry is immensely huge. There are hundreds of call centers, which keep businesses in many industries running with its customer care and lead generation services. To keep the things going, one need call center solution and often it is seen that people opt for an open source solution to keep costs under control. VICIDial is one of the most popular open source call center software. There are many call centers all across the world that use the VICIDial solution and why not? It is indeed a powerful call center solution. However, often businesses use only a fraction of the VICIDial solution because of limited knowledge or limited features of this open source call center solution. Thus, I recommend following 3 services related to the VICIDial: call center software from the industry experts:

VICIDial Setup

Yes, VICIDial setup is a straightforward process: Install the software and run it; make some configurations. Read More

Top 3 Must Have Features of Outbound Contact Center Solution

Top 3 Must Have Features of Outbound Contact Center Solution

Top 3 Must Have Features of Outbound Contact Center Solution

Contact center business is at its peak right now, and as per the industry experts it is going to touch new summits in the upcoming few years. This is the right time for any business owner to jump into this alluring business of contact center. There are 3 different types of contact centers:

  • Inbound contact center
  • Outbound contact center
  • Blended Contact center

Today, we will be talking about outbound contact centers. This type of contact center is used for a variety of purposes such as:

  • Cold calling for lead generation
  • Conducting a survey
  • Generating awareness
  • And more

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Call Center Solution for Insurance Agencies

Call Center Solution for Insurance Agencies

Call Center Solution for Insurance Agencies

Call center solution is a multipurpose communication system and almost all industry verticals can get benefited by using it. The call center software can be utilized by any business to leverage certain benefits. In this article, I will share top 3 utilities of the call center solution for insurance agencies. Read on to know how insurance companies can use it effectively in their business model for various campaigns and operations.

1. To provide better services to the existing customers

Just like any other business, in an insurance company as well, it is important to make sure that the customers are attended promptly and their concerns are resolved with the satisfactory answer. The call center solution comes with many features which help in answering customer queries at its best. Read More

How to Choose Call Center Software for Small Businesses?

call center software

How to Choose Call Center Software for Small Businesses?

Be it a small business or a big one, nowadays incorporating a call center solution is a must do thing. The first problem for a small business is to decide upon the budget for the call center software. A very few businesses can strive without call center software. For businesses which are based on client interactions, need a proper call center solution in place which is empowered with all advanced features. There are many options available in the market, but the selection of call center solution requires thorough research. A small business cannot afford to invest a huge amount in a call center solution. Even if it does, it must ensure the acquisition of call center solution results in a good profit. Here are some simple ways by which an SMB can choose the perfect call center software for their company.

  • What are the business requirements for call center software?

First and foremost the business requirements for a call center solution are needed. Read More