Top 3 Key Benefits of Call Center CRM Integration for Call Centers

Top 3 Key Benefits of Call Center CRM Integration for Call Centers

For any call center the most important thing is to increase the success rate and for that a majority of calls have to give “First Call Resolution” to the callers. There are many actions that the call centers can take to take required steps in achieving the goal of increasing first call resolution. One of as such action that the call center can take is integrating the call center solution and CRM system with the expert call center CRM integration service. The call center CRM integration provides some special features which are not available otherwise. Once you get those features, you can gain many benefits to increase the success ration. In this article, I will share the top 3 key benefits one can leverage with call center CRM integration.

1. Increased accuracy

A majority of customers complains that the agents in the call center don’t hold enough knowledge of the product or service they offer. Read More

Popular Integrations in Call Center Solution

Popular Integrations in Call Center Solution

The call center software comes with a wide array of features, but businesses and call centers often use multiple solutions for daily operations. The integrations of the other solutions in the call center software can bestow many benefits. In this article, we will talk about the top integrations possible with the call center solution.

Call center software is a complete solution provisioned with a wide range of features. The call center solution can be used to run any type of sales or customer care related campaigns. In the industry, many companies and call centers use the best call center solution to take benefit of the inventions of the technology. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

What Is Call Center CRM Integration? How It Works?

Call Center CRM Integration and Its Types

What Is Call Center CRM Integration? How It Works?

Call center solutions are used to run various lead generation, lead nurturing and customer support campaigns. Earlier the call center solutions were so expensive that only big companies, BPOs and KPOs could buy the call center software to run their campaigns. However, these days the technological advancements and the reduced calling costs due to VoIP based call center solution, the call center software is available for all sized businesses. Likewise, the CRM system is another important and cost effectively available solution, which is used to manage the lead information and data.

Do you know that integrating these 2 different and highly powerful systems together can help you increase your agent / executive productivity, customer satisfaction and overall business? Read More

Top 3 Reasons You Should Opt for vTiger Customization from Expert vTiger Developers

Top 3 Reasons You Should Opt for vTiger Customization from Expert vTiger Developers

Built on Linux Apache MySQL (PHP) LAMP, vTiger can be regarded as one of the best CRM software that has excellent built-in solutions. These solutions range from email marketing to activity and project management. It acts as a one-stop solution management for most enterprises in the world. The vTiger CRM software is an open-source and ideal for all kinds of enterprises. It is extremely flexible and can be customized according to the specific needs of your business through the vTiger customization process. With this CRM, you can manage enterprise activities related to inventory that include sales force and marketing automation, customer service, procurement and customer support. The tools and add-ons will help you in enhancing the productivity of your enterprise. It is the modular structure of this CRM software solution that enables you to customize the module development according to your business requirement. Here are the top 3 reasons that prove why you should get vTiger customization from an expert:

  1. Unique solution

There are many companies out there that do not want to go with the one-size-fits-all solution. Read More

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Things to Remember While Handling Inbound Call Center Service Calls

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Call centers can achieve success milestones only if they provide the best customer services. Whether it is a BPO or an in-house call center setup for a business, the agents / executives must have required skills and expertise to handle the customer calls. They must have latest tools such as, Contact center solution, CRM solution, etc., so they can handle the calls efficaciously. Moreover, the companies must conduct training sessions on a regular basis to train the agents / executives to handle calls.

The customer care centers often attend inbound calls and following the tips shared in this article will improve the skills to handle a call and increase customer satisfaction.

Be Professional

Whenever you attend the call, you have to make sure to be professional. Of course, good contact center software pops up the script that you may read to assure the professionalism required. Read More

Call Center CRM Integration: Empower your Agents to Cater Customers with Personalize Omnichannel Communication

Call Center CRM Integration - Elisiontec

Call Center CRM Integration: Empower your Agents to Cater Customers with Personalize Omnichannel Communication

Each business has a customer care center whether in-house or outsourced to a third party call center. The two major solutions used in the process of effective customer support area

  1. CRM solution to manage customer information and
  2. Contact center solution to make and receive calls to provide real time support service to clients.

Both of these are two huge systems and the agents normally need to switch back and forth between these two solutions. What If these two systems are integrated and your agents can access the major features of both solutions within a single screen. Moreover, you won’t need to buy or change your existing call center software or CRM solution. You will not lose any of your existing data.

Yes, all of these can be possible with the Call Center CRM Integration.

We, at Elisiontec, have expertise in integrating any open source or custom CRM software and Contact center solution in a way that both systems’ can be accessed within a single window. Read More

vTiger Customization: Three Advanced Functionalities You Must Have

vTiger Customization: Three Advanced Functionalities You Must Have

vTiger is one of the most popular CRM solution. Two major characteristics of the vTiger CRM Solution are

  1. It is an open source
  2. It is highly customizable

Thus, you can get an advanced CRM system at affordable rates. The vTiger customization performed by experts assures that you customize this open source solution at its best to meet your custom needs. You can get any feature you want with the custom development service and enhance the functionality of this CRM system by using expert vTiger customization services.

We, at Elisiontec, have a team of expert vTiger developers that has benefited many clients with their experience and expertise. The vTiger customization can get many interesting functionalities to empower your sales and business development department. Today, we will talk about 3 advanced and crucial vTiger features that you must get in your Customer Relationship Management System. Read More

How To Open A Call Center Startup? A Step-wise Guide

A Step-wise Guide To Open A Call Center Startup

How To Open A Call Center Startup? A Step-wise Guide

Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.

Thinking about the budget? Guidance? And other similar questions?

Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More

Call Center CRM Integration: Complete Guide

Call Center CRM Integration-Complete Guide

Call Center CRM Integration: Complete Guide

The call center and BPO industries have been growing for many years. With the revolution in digitization sphere, the customers have become more informed and competition has been fierce. That’s the reason more and more businesses have started understanding the worth of a customer support and call center department. The organizations either outsource their projects to renowned call centers or they buy a call center software and setup an in-house customer care team. To provide an improved and the best customer support, you will also need a CRM (Customer Relationship Management) solution. The CRM is a huge system that helps your support and business development teams to manage and automate lead conversion and lead nurturing tasks.

The call center software and CRM solution are two different systems and generally, the agents and staff need to switch back and forth between these two systems to perform lead nurturing and customer support tasks. This result in delayed response, decreased productivity, long call wrap up time and some other concerns that negatively affect the revenues and business. Read More