What Is Call Center CRM Integration? How It Works?
Call center solutions are used to run various lead generation, lead nurturing and customer support campaigns. Earlier the call center solutions were so expensive that only big companies, BPOs and KPOs could buy the call center software to run their campaigns. However, these days the technological advancements and the reduced calling costs due to VoIP based call center solution, the call center software is available for all sized businesses. Likewise, the CRM system is another important and cost effectively available solution, which is used to manage the lead information and data.
Do you know that integrating these 2 different and highly powerful systems together can help you increase your agent / executive productivity, customer satisfaction and overall business? Read More
vTiger Customization: Three Advanced Functionalities You Must Have
vTiger is one of the most popular CRM solution. Two major characteristics of the vTiger CRM Solution are
- It is an open source
- It is highly customizable
Thus, you can get an advanced CRM system at affordable rates. The vTiger customization performed by experts assures that you customize this open source solution at its best to meet your custom needs. You can get any feature you want with the custom development service and enhance the functionality of this CRM system by using expert vTiger customization services.
We, at Elisiontec, have a team of expert vTiger developers that has benefited many clients with their experience and expertise. The vTiger customization can get many interesting functionalities to empower your sales and business development department. Today, we will talk about 3 advanced and crucial vTiger features that you must get in your Customer Relationship Management System. Read More
Top 5 Tips to Improve Customer Experience
Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost each business, regardless of industry vertical. However, for call centers, customer care centers and similar businesses, the customer experience is even more important. Even after assuring everything at possible extent, it is possible the customers are not happy with the service.
We, Elisiontec, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience:
Assure you have a team of skilled agents
Your agents aka customer service executives must be trained and skilled to talk with the customers. They are responsible for ultimate customer experience. Read More
Call Center CRM Integration: Complete Guide
The call center and BPO industries have been growing for many years. With the revolution in digitization sphere, the customers have become more informed and competition has been fierce. That’s the reason more and more businesses have started understanding the worth of a customer support and call center department. The organizations either outsource their projects to renowned call centers or they buy a call center software and setup an in-house customer care team. To provide an improved and the best customer support, you will also need a CRM (Customer Relationship Management) solution. The CRM is a huge system that helps your support and business development teams to manage and automate lead conversion and lead nurturing tasks.
The call center software and CRM solution are two different systems and generally, the agents and staff need to switch back and forth between these two systems to perform lead nurturing and customer support tasks. This result in delayed response, decreased productivity, long call wrap up time and some other concerns that negatively affect the revenues and business. Read More
WebRTC vTiger Integration: Facts and Benefits
vTiger CRM Solution
vTiger is most widely adopted CRM solution. It is an open source and it offers all simple to advanced CRM aka Customer Relationship Management features and functionalities to empower lead management as well as making lead conversion and lead nurturing process simpler and faster. It has both, paid and free CRM versions to offer.
WebRTC introduced web browser based communication solution to support real time communication. Its full form is Web Real Time Communication which allows you to make audio and video call using your web browsers. Furthermore, the WebRTC solution also offers additional communication features such as Instant Messaging (chat), file share and image share support full fledged communication.
vTiger WebRTC Integration
We, Elisiontec, have introduced a service which combines power of these two powerful systems called vTiger CRM solution and WebRTC based communication solution. Read More
Why You Must Use vTiger CRM to Benefit Your Business?
vTiger is one of the most popular CRM (Customer Relationship Management) Solution. It is used by many small, mid and large scaled companies around the globe due to a host of features and benefits it offers. The vTiger CRM system has contributed to the growth of many companies by making the operations and lead management streamlined and well organized. If you are still not using this amazing CRM solution, then here are top 5 reasons to use vTiger CRM Solution for lead management and business operations.
Free Open Source License with Affordable custom modules
The vTiger CRM system is free to use and come with a lifetime free license. Thus, you don’t need to pay anything additional to start using it. You can also take a help of your developers or any vTiger customization service provider company to apply white label. Read More