How To Open A Call Center Startup? A Step-wise Guide

A Step-wise Guide To Open A Call Center Startup

How To Open A Call Center Startup? A Step-wise Guide

Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.

Thinking about the budget? Guidance? And other similar questions?

Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More

Call Center CRM Integration: Complete Guide

Call Center CRM Integration-Complete Guide

Call Center CRM Integration: Complete Guide

The call center and BPO industries have been growing for many years. With the revolution in digitization sphere, the customers have become more informed and competition has been fierce. That’s the reason more and more businesses have started understanding the worth of a customer support and call center department. The organizations either outsource their projects to renowned call centers or they buy a call center software and setup an in-house customer care team. To provide an improved and the best customer support, you will also need a CRM (Customer Relationship Management) solution. The CRM is a huge system that helps your support and business development teams to manage and automate lead conversion and lead nurturing tasks.

The call center software and CRM solution are two different systems and generally, the agents and staff need to switch back and forth between these two systems to perform lead nurturing and customer support tasks. This result in delayed response, decreased productivity, long call wrap up time and some other concerns that negatively affect the revenues and business. Read More

vTiger CRM Solution Key Benefits for Businesses

vTiger CRM Solution Key Benefits for Businesses

Automation in business processes has brought radical changes. It increases efficiency, accuracy and productivity. The CRM solutions are one of those technological inventions that help businesses in introducing automation in process and leverage a range of business benefits.

vTiger CRM solution is one of the most widely used and appreciated CRM aka Customer Relationship Management Solution. It can be used by any scaled business from SMB to MNC. It is an open source CRM solution with highly customized nature. The vTiger Experts can develop custom modules to add additional functionalities in this CRM solution. Furthermore, they can perform customization to make it fit with your business specifics.

The vTiger is an enterprise CRM solution with modular architecture, which is easy to customize by the vTiger experts to meet your custom requirements. Let’s explore top 5 key benefits of the vTiger solution:

Open Source Architecture

vTiger is an open source CRM system. This fact bestows many benefits as with any other open source solution. You can tweak the code and also have ownership of it. Read More

VICIDial vs Custom Contact Center Solution

VICIDial vs Custom Contact Center Solution

Call Center Software is one of the most important tools for any small to big call center or contact center. There are many call center software available in the market, including open source and custom solutions and this makes confusion in many call center owners. Whether to use GoAutoDial or VICIDial open source solution or custom call center software? If you, too, are facing this question, fret not! This article will guide you to have a clear answer for your question of which is the best call center solution for you.

To define the best contact center solution for you, we will consider three important factors which are listed below:

Cost

When you start thinking about purchasing contact center software, the first thing comes in mind is budget aka cost. If you have a very tight budget, the best contact center solution for you is VICIDial Solution. It is an open source software and available for free. The only cost aka fee you need to pay is installation and setup fee for the VICIDial expert who perform this task for you. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME

With our years of hard work we have developed the skills to not only successfully integrate vTiger solution with VICIdial call center software, but we have also made a solution that will allow your agents to fetch a complete record of a customer within the VICIDial window from vTiger record. Not only this, an agent can edit the information of the customer from VICIDial that will be reflected in the vTIger CRM solution as well. It means all benefits of vTiger CRM can be leveraged within the VICIDial call center software. There will be huge time saving for an agent from switching from one screen to another.

Increase number of calls with click2call and call widget within CRM

Our VoIP developers have developed a call widget and a module that can be used within vTiger to make calls from this open source CRM and use the complete calling widget of VICIDial. Moreover, the vTiger will get the click-to-call functionality, so agent just needs to click on the number and call will be positioned using the VICIDial widget. The agent will see a call widget in his screen to take relevant actions such as putting a call on hold, transferring it to another agent, adding disposition, so on and so forth. This increases the number of calls made within an hour compared to manual dialing.

Increased agent productivity

The agent is the warrior of any call center or lead generation center and his/her productivity define the success or failure of the organization. The VICIDial vTiger integration service will provide a single sign on functionality to your agents that will save a lot of time of an agent from switching through different systems. Also, the agent can provide quick and better services to a customer with a personalized experience. This will make call wrap up faster with the best customer satisfaction ratio. The flexibility of both solutions within a single system will increase agent productivity up to 600%.

Our VoIP engineers provide CRM call center integration for any open source or custom solutions. Also, we have advanced module for both, VICIDial and vTiger. Let’s discuss more details with a quick chat. Contact us today!

Why You Must Use vTiger CRM to Benefit Your Business?

vTiger CRM Benefits for Business

Why You Must Use vTiger CRM to Benefit Your Business?

vTiger is one of the most popular CRM (Customer Relationship Management) Solution. It is used by many small, mid and large scaled companies around the globe due to a host of features and benefits it offers. The vTiger CRM system has contributed to the growth of many companies by making the operations and lead management streamlined and well organized. If you are still not using this amazing CRM solution, then here are top 5 reasons to use vTiger CRM Solution for lead management and business operations.

Free Open Source License with Affordable custom modules
The vTiger CRM system is free to use and come with a lifetime free license. Thus, you don’t need to pay anything additional to start using it. You can also take a help of your developers or any vTiger customization service provider company to apply white label. Read More

Elision’s Custom VICIDial Module Empowered ‘Remote Agent’ Work Model

VICIDial Custom Module - Elisiontec

Elision’s Custom VICIDial Module Empowered ‘Remote Agent’ Work Model

Remote Agent is a growing trend in the call center industry and many call centers have started supporting that due to multiple benefits it offers which include:

  • Wider access to talented call center agents to choose for your own call center
  • No issue of Human Resource management
  • Save money on infrastructure expense to support onsite staff
  • Save money for physical space
  • And more

These call centers use one or another call center software to streamline their work with the onsite and remote agents. The call center software not only makes things well organized, but also makes it automated, fast and tractable. The VICIDial is one of the most commonly used contact center solution across the globe. Read More

Top 3 Things to Look For While Hiring a VoIP Developer

Tip to Hire VoIP Developer

Top 3 Things to Look For While Hiring a VoIP Developer

VoIP solutions are getting integrated by many companies nowadays due to the benefits it offers. The companies may need different features in their VoIP solution and after VoIP solution development; they may need ongoing support services. Thus, it is always a good idea to hire a VoIP developer who not only develops all the features you are looking for, but also stays together to provide ongoing support as and when required. If you, too, are looking for hiring a VoIP Developer, this article shares top 3 things to look for while hiring a VoIP developer to ensure you get the best one! Read More