Single Line Two Functions: Calling and Faxing

Single Line Two Functions - Elision

Single Line Two Functions: Calling and Faxing

General scenario of using the phone and fax services is to use two different numbers: One for the Phone aka Voice calling and another for the Fax. What if I say you can take benefit of both of these applications, calling and faxing, via single number. Just one main business number that you can use to make and receive calls as well as to send and receive fax! Unbelievable!?.

This is possible. We have made it possible. We are known for our innovative solutions. We are proud to say we offer the most advanced communication and collaboration solutions and now we have come up with the solution that can resolve concerns related to handling different numbers for call and fax related operations.

Our engineers have invented a solution that they can implement for you as well. Read More

Top 3 Ways Voice Logger Solution Flourishes Tech Support

3 Ways Voice Logger Solution Flourishes Tech Support

Top 3 Ways Voice Logger Solution Flourishes Tech Support

Technical support aka tech support is a tricky job. It needs multiple skills such as great communication skills, advanced technical knowledge, interpersonal proficiency and more. The technical support engineers need to be polite as well as they need to explain the solution in an easier way so the customers can get the required solution. To meet the required expectations of customer tech support and performance expectations, your technical team must be provisioned with advanced tools such as,

  1. Contact center solution
  2. Contact center CRM Integration
  3. Voice logger solution

Each tool has its own pros and it contributes in quicker issue resolution and increased customer satisfaction ratio. In this article, we will talk about voice logger aka call recording software and how it benefits the technical support department of the company. Read More

Live Chat Solution for Website: Best Practices for Its Effective Use

Live Chat Solution for Website

Live Chat Solution for Website: Best Practices for Its Effective Use

High customer satisfaction can score the double revenues and skyrocket a business. The live chat solution for website is one of the most effective customer support solution. It can be placed on the website. The effective use of the live chat solution can result in increased lead generation and business. We have been offering the best live chat software to our clients. In this article, based on the practical use of the live chat software on the website, we will share the top 5 best practices that can help you to make maximum use of this amazing tool.

1. Place it in a user friendly manner

The live chat software is a complete system that comes with many features and modules in the backend. The agents use those features to provide effective chat support to the website visitors. On the contrary, the front-end aka your website will only have a small button and a chat widget. This chat button has to be placed in a user friendly manner. Read More

vTiger Customization: Three Advanced Functionalities You Must Have

vTiger Customization: Three Advanced Functionalities You Must Have

vTiger is one of the most popular CRM solution. Two major characteristics of the vTiger CRM Solution are

  1. It is an open source
  2. It is highly customizable

Thus, you can get an advanced CRM system at affordable rates. The vTiger customization performed by experts assures that you customize this open source solution at its best to meet your custom needs. You can get any feature you want with the custom development service and enhance the functionality of this CRM system by using expert vTiger customization services.

We, at Elisiontec, have a team of expert vTiger developers that has benefited many clients with their experience and expertise. The vTiger customization can get many interesting functionalities to empower your sales and business development department. Today, we will talk about 3 advanced and crucial vTiger features that you must get in your Customer Relationship Management System. Read More

Top 5 Tips to Improve Customer Experience

Top Tips to Improve Customer Experience

Top 5 Tips to Improve Customer Experience

Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost each business, regardless of industry vertical. However, for call centers, customer care centers and similar businesses, the customer experience is even more important. Even after assuring everything at possible extent, it is possible the customers are not happy with the service.

We, Elisiontec, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience:

Assure you have a team of skilled agents

Your agents aka customer service executives must be trained and skilled to talk with the customers. They are responsible for ultimate customer experience. Read More

Top 5 Ways Help Desk Ticketing Solution Helps

Top 5 Ways HelpDesk Ticketing Solution Helps

Top 5 Ways Help Desk Ticketing Solution Helps

Help desk ticketing solution makes support tasks easier and efficient. It would be critically difficult to manage disorganized email trails to track the root of the issue and resolution provided. Also, all manual tasks would overwhelm support engineers with too many unnecessary things to take care of instead of focusing on actual task: Issue Resolution. Thanks to Helpdesk ticketing solution that not only automates many tasks, but also provide a centralized system to keep support work well organized and streamlined.

Today, we are going to delve deeper to see 5 major ways helpdesk ticketing solution can help any company or enterprise.

1. Improved Efficiency

The helpdesk ticketing solution automates many things such as sending email alerts about the ongoing and resolved issues. The automation will assure the information and logs in the system record are efficient. Furthermore, the staff will be more sorted with their work, which will assure increased efficiency at their end. Read More

Keyword Spotting in an Audio Clip Empowered Telephony Applications

keyword spotting in audio recording

Keyword Spotting in an Audio Clip Empowered Telephony Applications

Telephony applications are increasing day by day. There are so many telephony applications in the market that has become part of human life. It can be as small as a speech API and as big as a full fledged contact center solution. As companies rely on the communication, they have started using the voice recording and playback functionalities for quality assurance, screening and related agendas. We, Elisiontec, have brought a unique solution of Keyword spotting in an audio clip.

What Keyword spotting application does?

The keyword spotting application will search a specific word or phrase in an entire audio clip. Read More

Elision’s CallTrack Solution: Track Performance of Your Team in Field

CallTrack Solution

Elision’s CallTrack Solution: Track Performance of Your Team in Field

Elision Technolab LLP, popularly known as, Elisiontec has been the industry leader in VoIP. The company has been offering innovative solutions to its customers for a decade. It always comes with innovative solution and this time the solution is launched to benefit all industry verticals thathave sales representatives or business developers working from the field. The name of the solution is CallTrack Solution.

What is so special about this solution?
The CallTrack Solution allows you to keep track of communication activities of your team working from the field. It does track each and every call made by your sales reps along with crystal clear recording and many other features. This solution helps you to gauge the performance of your sales representatives to ensure they are working at their best possible, even when they are not tightly supervised, i.e., they are in the market, meeting clients and prospects. The CallTrack Solution ensures that you may get the maximum productivity from your executives and agents. Read More

Top 5 Benefits of WebRTC for Contact Center

WebRTC and Contact Center

Top 5 Benefits of WebRTC for Contact Center

Gone are the days when customers had to endlessly browse through portals to get the customer care number of an organization’s helpdesk so that they can place a call. This tedious process was not only time-consuming, but also lead to customer dissatisfaction. This is exactly where the need for WebRTC arises. Web Real-Time Communications(WebRTC) is actually a technology that allows call centers to improve the scope, productivity and quality of their customer service operations without having to invest in additional plug-ins, software or other infrastructure elements. With the help of WebRTC solution, call center agents as well as callers can make and receive both voice and video calls and other types of messaging from within their web browsers. Furthermore, the WebRTC solution can be integrated with the call center software to take benefit of the call center software features.

Let us highlight top 5 benefits of WebRTC Solution leveraged by contact centers:

1. Improved customer experience
WebRTC contact center software is all you need to give your customers the best call center experience. This enables them to contact agents directly from their browsers, anytime they need help. Don’t you want this for your call center? Read More

Code Blue Solution: Emergency Alert System for Hospitals

Code Blue Solution: Emergency Alert System for Hospitals

An emergency is an unavoidable circumstance which can occur any time. Thus, we all need to be armed with the latest tools and technologies to deal with the emergency with the least damage and quick rescue. Hospitals serve many patients at the same time. The patients can’t move fast in case of emergency. Thus, it is mandatory to have everything in place to ensure the quickest possible rescue. The Code Blue: Emergency Alert solution can work miraculously for the hospitals.

Let me share, how does it work?

  • The Code Blue Emergency Alert solution is a telephonic system developed by Elision Technolab LLP.
  • It creates different groups of relevant people and assigns an extension to each of them. Each group is given a name with a color code. For example, the cardiac specialist group has an assigned extension 701 and given the name “Blue”.
  • In case of emergency, just a single extension call will inform everyone in that extension group. Following earlier example, the call on 701 will inform everyone in the group called Blue. This group may have doctors, nurses, and other staff
  • Once they are informed, they may start doing the rescue work such as getting medicine or operation theatre, etc. ready.

Read More