Why To Choose FreeSWITCH and Us For Your Custom VoIP Solution Development?

Why To Choose FreeSWITCH and Us For Your Custom VoIP Solution Development?

The VoIP solutions have replaced the traditional communication devices or empowering those traditional communication devices with its modern approach and features. The VoIP technologies used for the VoIP solution development are open source, which decreases the development cost. Moreover, the VoIP solution uses the Session Initiation Protocol (SIP) for communication, which decreases the communication cost further. These characteristics are major contributors in the massive popularity of the VoIP solutions. There are different VoIP technologies available for developing a robust VoIP software. The FreeSWITCH is one of the best technologies for programming any VoIP PBX software.

The FreeSWITCH has a modular architecture, which provides a scalable platform to develop a robust VoIP solution. It can handle voice, video, multimedia and data on a single line without any quality loss. Read More

Contact Center Solution with Latest Trends for Structured Customer Experience

Contact Center Solution with Latest Trends for Structured Customer Experience

A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.

I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:

High-end contact center analytics:

The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Read More

Matrix IP Phone Phonebook Integration: Increase Productivity, Efficiency and Business

Matrix IP Phone Phone book Integration

Matrix IP Phone Phonebook Integration: Increase Productivity, Efficiency and Business

Many companies use Matrix IP Phone to add a much needed element in their communication infrastructure that creates a reliable communication system. Also, the Matrix IP Phone helps in creating a collaborative business experience to empower businesses. There are various IP Phones offered by the Matrix and each of it has different communication and collaboration features. Some of the IP Phones offered by Matrix are provisioned with amazing features. However, some of the models miss a vital feature, called, Phonebook.

We all know contact management is necessary for any company. It is highly inconvenient to dial a number manually every time the staff wants to speak with someone. Also, it is tough to recognize who is calling in as the numbers can’t be stored. Of course, there are some models of Matrix IP Phone that offers a phone book with predefined features and storage capacity. Still, many enterprises face issues because the IP Phone usually has limited features that can’t satisfy the need of the enterprises.

Is there any solution?

Yes, of course. Read More

WebRTC Phone: Features and Benefits

WebRTC Phone - Facts and Benefits

WebRTC Phone: Features and Benefits

As an extension of VoIP, WebRTC lets you make phone calls, text chat, video calls as well as Peer to Peer file transfer directly via web browsers. WebRTC is actually a JavaScript that is made with the intention to establish communication functionality directly in your web browser and it does not require downloading any plugins. This means, you don’t need to download a web conferencing app or a stand-alone softphone. WebRTC works on all the popular mobile devices as well as web browsers such as Google Chrome, Mozilla, Firefox and Opera. A WebRTC phone is essential for call centers where there are small cubicles that are made for executives and where desktop as well as other stuffs are kept making it look clumsy. WebRTC solution is perfect for business with less space. With a WebRTC phone, all an executive has to do is login to their portal and the web phone will pop up in their window.

Some attractive features of WebRTC Solution include: Read More

Voice Broadcasting Empowered Insurance Companies

Voice Broadcasting Empowered Insurance Companies

Voice Broadcasting Empowered Insurance Companies

Insurance agencies need to be in touch with their customers. Each insurance company has agents to take care of required ongoing communication. However, in today’s fast pace world, the clients avoid meeting agents. This type of client behavior creates a huge roadblock in the process of lead generation and nurturing. However, the insurance companies need to accept the customer preferences. The solution that can help insurance agencies in the process of taking care of their business without disturbing their clients is the Voice Broadcasting Solution.

The voice broadcasting solution can be used to send a voice message to the clients. It is an incoming call with a short voice message that a customer can use and act accordingly without getting involved in a formal discussion with an agent.

The voice aka call broadcasting solution has benefited many insurance companies. It has empowered various operations of the insurance agency. Explore the top 4 utilities of the voice broadcasting solution for an insurance agency: Read More

Class 5 Softswitch: Compendious Guide

Class 5 SoftSWITCH Guide

Class 5 Softswitch: Compendious Guide

The VoIP calling business is well known in the world. The VoIP softswitch is the focal point of this VoIP calling business. There are five different types of VoIP Softswitch from class 1 to 5 and in this article we will know class 5 softswitch more closely.

The class 5 softswitch that is also known as residential calling switch are used to connect various devices of the end users to empower them using internet calling. The VoIP softswitch is software based solution that has replaced the traditional hardware based class 5 softswitch system. The modern day class 5 VoIP Softswitch is easy to setup and use as well as it costs way lesser for maintenance than the traditional class 5 hardware solution.

This VoIP softswitch solution empowers the VoIP service provider to provide the end to end calling services for local and long distance. Read More

5 Major Reasons to Use Voice Broadcasting Solution

5 Reasons To Use Voice Broadcasting Solution

5 Major Reasons to Use Voice Broadcasting Solution

Business can go extra miles if it maintains ongoing communication with its clients, vendors, prospects and staff. That’s the reason, the businesses use a wide array of communication tools such as, email, texting, phone, etc. One of the must have communication tool for any business is a voice broadcasting solution. However, there are some businesses that are unaware of the power of the voice broadcasting solution. In this article, we will share the top 5 reasons to use this communication solution as a part of your communication ecosystem.

What is the voice broadcasting solution?

Before we jump on to the benefits of this powerful communication tool, let’s understand what it is actually! A voice broadcasting system is a software solution that allows you to send a voice message to n-number of users. Read More

IP PBX Software for Empowered Communication of Healthcare Industry

IP PBX Software for Empowered Communication of Healthcare Industry

IP PBX Software for Empowered Communication of Healthcare Industry

The technological shift and increasing demand of real-time and quality medical facilities have increased expected standards of services. Furthermore, as a matter of life is involved, the hospitals have to be prompt in responses, they provide to patients.

By adding a real time and cost effective communication solution, such as, IP PBX solution, the hospitals can leverage a wide range of benefits. The IP PBX software will provide a strong communication and collaboration platform to the hospital staff and patients. Read on to explore top 6 benefits of IP PBX software for healthcare industry:

Prompt Response and Mobility

The IP PBX solution provides many features which can be used to add mobility in the communication. The BYOD extensions can work as a great feature to connect the medical staff and patients. Also, you can use call transfer, call forwarding, time based call forwarding and similar features to assure the mobility as well as in-time communication as it can be a matter of life, in case of the healthcare industry. Read More

Conferencing Solution for Business

Conferencing Solution for Business

Conferencing Solution for Business

Conference is a mode of communication in which more than two people can have a conversation with each other. In a business which deals with international clients and vendors can take benefit of a conferencing solution. Also, a business with multiple branches or allowing remote work can take maximum benefit from a conferencing solution. Of course, there are many conferencing systems that allow you to have a conference, but if you require frequent conferences then having your own conferencing solution is more beneficial in many ways. If you are unsure about the utilities of a conferencing solution for your business, we are sharing the top 5 utilities of a conferencing solution for business.

Conduct demos with clients

Providing product demo or giving a complete overview of your solution and service is important. Generally, business developers visit the office of prospective client to give demos of the proposed solution or products. This is effective, but it can be really expensive because this kind of product doesn’t get sold within first meeting. Read More

VoIP SoftSWITCH Solution Flourishes VoIP Calling Business

VoIP SoftSWITCH Solution Flourishes VoIP Calling Business

VoIP SoftSWITCH Solution Flourishes VoIP Calling Business

The VoIP industry is taking over milestones of ultimate success and all thanks to enterprise grade features and a plethora of benefits one may get by using the VoIP Phone system. The VoIP calling business can be run with software or hardware based routing and call control solutions by the ITSPs and VoIP service providers. The VoIP Softswitch is a software solution that can be used by the VoIP phone service providers.

The VoIP Softswitch solution has empowered many ITSPs and VoIP service providers with its abundant benefits. Let’s unveil how VoIP softswitch solution flourishes the VoIP calling business.

1. Build a scalable and secure solution

The VoIP Softswitch can be developed on top of robust VoIP technologies such as Asterisk, FreeSWITCH, etc. The softswitch developed on top of this robust technology is a software based solution, which won’t require heavy hardware, wiring and other physical setup. Read More