Importance of High Availability Solutions
VoIP business is related to communication and collaboration. Each minute hundreds of calls take place. The success of the VoIP business is pretty much dependent on the availability of the services which rely on up time of the server(s). Here, the up time means the time during which the service of the VoIP service provider or VoIP solution user stays up and running. For example, the call centers use the call center solution to run calling campaigns. If the call center solution goes down, all campaigns get stopped and it can result in major loss for the call centers. Likewise in other VoIP solutions and businesses as well the availability of the solutions is really crucial. The VoIP solutions keep functioning if Data, Signaling and web components work well.
The service providers provide robust and secure VoIP solutions, but it is possible that some issues occur such as, hardware failure, network connectivity issue, etc. Read More
Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier
We, Elision, are one of the pioneer service providers in the VoIP industry. Since 2007, we have been catering to many businesses with our next generation voice and video solutions. We always take pride in our innovative VoIP solutions, which have been in lifeline of many businesses. In this article, I would like to brief top 7 voice and video solutions of Elision:
It is a complete contact center solution which supports all different modes of communication. The Dialshree, call center software is furnished with all advanced features. Also, it is a completely scalable solution, i.e., it can get scaled up with more agent seats as well as any third party APIs can be integrated within this call center solution. Read More
VICIDial vTiger Integration Benefits for Call Centers and Enterprises
Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:
Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More
10 Most Efficient Trends in Enterprise Communication
Here are the top ten most efficient trends in enterprise communication, read through them and see whether your enterprise is really doing what it needs to in order to adapt to the newer technologies of today:
1. Staying connected all the time:
In today’s generation, it is very important to stay connected whenever, wherever we go. This is because changes happen within seconds everywhere. Mobile phones these days have cloud applications which are meant for keeping the working people doing productive things at any place; at any particular time of the day and using whatever device is available. This is the newest norm that is to be on communication all the time.
2. The popularity of the form of connection:
As we all know previously voice calls were the only means of communication for enterprises. Read More
Why To Choose FreeSWITCH and Us For Your Custom VoIP Solution Development?
The VoIP solutions have replaced the traditional communication devices or empowering those traditional communication devices with its modern approach and features. The VoIP technologies used for the VoIP solution development are open source, which decreases the development cost. Moreover, the VoIP solution uses the Session Initiation Protocol (SIP) for communication, which decreases the communication cost further. These characteristics are major contributors in the massive popularity of the VoIP solutions. There are different VoIP technologies available for developing a robust VoIP software. The FreeSWITCH is one of the best technologies for programming any VoIP PBX software.
The FreeSWITCH has a modular architecture, which provides a scalable platform to develop a robust VoIP solution. It can handle voice, video, multimedia and data on a single line without any quality loss. Read More
Contact Center Solution with Latest Trends for Structured Customer Experience
A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.
I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:
High-end contact center analytics:
The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Read More
Matrix IP Phone Phonebook Integration: Increase Productivity, Efficiency and Business
Many companies use Matrix IP Phone to add a much needed element in their communication infrastructure that creates a reliable communication system. Also, the Matrix IP Phone helps in creating a collaborative business experience to empower businesses. There are various IP Phones offered by the Matrix and each of it has different communication and collaboration features. Some of the IP Phones offered by Matrix are provisioned with amazing features. However, some of the models miss a vital feature, called, Phonebook.
We all know contact management is necessary for any company. It is highly inconvenient to dial a number manually every time the staff wants to speak with someone. Also, it is tough to recognize who is calling in as the numbers can’t be stored. Of course, there are some models of Matrix IP Phone that offers a phone book with predefined features and storage capacity. Still, many enterprises face issues because the IP Phone usually has limited features that can’t satisfy the need of the enterprises.
Is there any solution?
Yes, of course. Read More
WebRTC Phone: Features and Benefits
Some attractive features of WebRTC Solution include: Read More
Voice Broadcasting Empowered Insurance Companies
The voice broadcasting solution can be used to send a voice message to the clients. It is an incoming call with a short voice message that a customer can use and act accordingly without getting involved in a formal discussion with an agent.
The voice aka call broadcasting solution has benefited many insurance companies. It has empowered various operations of the insurance agency. Explore the top 4 utilities of the voice broadcasting solution for an insurance agency: Read More
Class 5 Softswitch: Compendious Guide
The VoIP calling business is well known in the world. The VoIP softswitch is the focal point of this VoIP calling business. There are five different types of VoIP Softswitch from class 1 to 5 and in this article we will know class 5 softswitch more closely.
The class 5 softswitch that is also known as residential calling switch are used to connect various devices of the end users to empower them using internet calling. The VoIP softswitch is software based solution that has replaced the traditional hardware based class 5 softswitch system. The modern day class 5 VoIP Softswitch is easy to setup and use as well as it costs way lesser for maintenance than the traditional class 5 hardware solution.
This VoIP softswitch solution empowers the VoIP service provider to provide the end to end calling services for local and long distance. Read More