Contact Center Solution

Overview

Dialshree is a one-stop contact center solution that is renowned as one of the best call center software. It can be used with both on premises and cloud based environment. Also, it is developed by keeping different call center scenarios in mind. Thus, it is suitable for all types and sized of contact centers or call centers. With the help of Dialshree: contact center solution, you can experience the best in class communications with your clients. One of the best features of this call center software is that it will help you to screen unnecessary calls like no answer, busy signals, disconnected numbers and answering machines.

This software-based dialer solution helps the organizations to minimize the business cost by avoiding the use of expensive telephony boards and different associated hardware that has high maintenance costs. Our cloud contact center solution which can also perform well as an on premises contact center solution can be just perfect for you to run inbound, outbound and blended call center campaigns.

Dialshree: Contact Center Solution can be used by:

  • Hosted cloud based solution
  • On premises server based solution

Features of Dialshree: Contact Center Software:

Our contact center solution includes all simple to advanced features including a few unique features. Dialshree is furnished with 2000+ features. Some of them are:

  • Inbound, Outbound & Blended Campaigns Management
  • Inbound & Outbound IVR
  • Multi-level IVRS
  • Latest and advanced ACD
  • Do not dial controlling
  • Progressive dialer
  • SIP trunk management
  • DID management
  • Lead management
  • Live call monitoring
  • Multi-tenant support
  • 100% voice logging
  • Digital Call Recording & Monitoring
  • Multilingual support
  • Manual dialer
  • Real-time call status
  • Voicemail
  • Outbound scheduler
  • Standard reports and other range of reports
  • Graphical reports

CRM Integration ( Zoho, Vtiger, SugarCRM, ZenDesk, Salesforce.com):

  • Single Sign On (SSO)
  • Popup Customer CRM record Automatically
  • Data push from CRM to Contact Center Solution

Dashboard:

  • Dialer

    1. – Productivity Sale Graph (Inbound / Outbound)
    2. – Call Summary (Ringing, In-call, Waiting, IVR Calls, Pause Calls)
    3. – Inbound / Outbound Performance Report
  • System Dashboard

    1. – Server Utilization (Ram, CPU, CPU Avg. Load Processes)
    2. – Network Utilization
    3. – Recent Login, Internet Speed, Running cron Jobs
    4. – IO Statistics.

Addons:

  • Agent Screen Capture Module
  • Word Spotting Module from Recording
  • PCI-Compliant based Solution
  • CTI Integrated with almost all top ePABX Company

Value Added Features:

  • Inbound & Outbound Email
  • Outbound SMS
  • Remote Agent
  • Sticky Agent
  • Skill based Routing with Agent Ranking

Benefits of Dialshree: contact center solution:

DialShree Dialer offers a large number of benefits to the businesses.  Just a few of them are discussed below :

  • It tracks all calls
  • It helps in boosting the revenue of any business
  • The system helps in generating more leads
  • It offers an enterprise scalability
  • The software provides an effective call management process
  • It provides better resource utilization
  • It offers improved agent and other staff productivity
  • It increases revenues

Apart from the above-discussed benefits, this system is well-known for its robustness, reliability, scalability and security.

Why choose us?

1. Unique features:

Our contact center software has a number of unique features that distinguish the software from the other call center software available in the market. It furnishes you with all missing modules so you can take benefit of a complete contact center ecosystem.

2. Experience matters:

At Elision, we have the right experience, expertise and the latest technologies to make your inbound or outbound business communication faster, simpler and better. We are in the industry for more than a decade, which has made us astute in this industry by having a strong portfolio.

3. Dialshree ensures to increase your business revenue:

Our best in class contact center solution, Dialshree helps you to improve your business revenue. There are many features such as automated callback, SMS management, etc., which can be extremely helpful for businesses for better resource utilization and customer support which improves their revenue.

So, what are you waiting for? Give your business an exemplary change by using our contact center software. Contact us today to know more about contact center software.