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Contact Center Solution

Contact Center Solution

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Overview

Elision DialShree Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.

DialShree is a software-based Dialer solutions that help companies to avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs. DialShree Dialer are very easy to use, and therefore it is used more in following areas like telemarketing, payment collection, service follow-ups, surveys and appointment confirmation.

Key Offering of DialShree Dialer

  • Automated outbound
    call handline Mode with Auto / Predictive / Manual / Preview Dialing
  • Live “Real-time”
    agent statistics and performance metrics for Quality Analysis.
  • Scheduled Callbacks
    for Agent-Only and Anyone
  • IVR (Interactive Voice Response) & Automatic Call Distribution –
    automate interaction with client and distribution of calls
  • Time Zone Dialing
    as per each country criteria
  • Multi-purpose Report
    for measuring Agent Performance & Call center metrics at your fingertips and wallboards with real time metrics in a visual format
  • Scalable
    to N no. of Agents seats
  • CTI (Computer Telephony Integration)
    Ability to use Telco PSTN / PRI lines, GSM Gateway and VOIP trunks
  • DNC
    Scribing Management
  • Robust Digital Recording & Logging
    in the .wav, .gsm & .mp3 format along with Multiple Search options
  • SMS Management
    for sending SMS to customer once call is completed
  • EMAIL Management
    is for sending Emails to customer with all required details of company.
  • CRM Integration –
    Capable to integrate with 3rd Party CRM.
  • Answering Machine Detection(AMD)
    detection around 80-85%

Call-Center-Dialer-Diagram

Oubound Call Center Suite

Outbound Call Center Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound callcenter suit is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.

Features of outbound call center suite:

  • Automated outbound call handline Mode with Auto / Predictive / Manual / Preview Dialing
  • Modular Architecture for Agent Dialing & Admin Management
  • Call Recording along with Advanced and analytical logging
  • Agent / User Management
  • Multiple Campaign Management
  • Realtime and Historical Call Monitoring and Statistics
  • Handling of more than one dialer servers individually or in a cluster
  • Callback scheduling
  • Call Transfer / Forward with 3-Way Call Conferencing
  • DNS leads Management
  • Uploading leads with .csv & with custom options with duplication verificatio

Outbound CallCenter Suite can be used in following Business Areas:

  • Direct Marketing Software
  • Customer Survey Software
  • Telecommuting Software
  • Telemarketing From Home
  • Telephony Phone Software
  • Contact Center Software
  • Phone Customer Survey
  • Customer Satisfaction Survey

Inbound CallCenter Suit

Inbound CallCenter Suit- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time.

It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.

Features of inbound callcenter suit:

  • Interactive Voice Response
  • Skill based Routing
  • Inbound Call Pop-UP
  • Agent ideal based call routing
  • Call Recording along with Advanced and analytical logging
  • Agent / User Management
  • Multiple Campaign Management
  • Call Conferencing
  • Automatic Call Distribution
  • Realtime and Historical Call Monitoring and Statistics
  • Callback scheduling
  • Call Transfer / Forward with 3-Way Call Conferencing

Inbound CallCenter Suit can be used in following Business Areas:

  • Virtual Call Centers
  • Help Desk for Companies
  • Direct Response Marketing
  • BPO Contact Centers