Contact Center Solution Philippines: Perfect for All Filipino Call Centers
The Philippines is renowned for many things and one of the things that make the Philippines renowned is the call centers. These call centers in the Philippines run 365*24*7 to provide support and customer care services to the global customers. As per the stats a majority of these call centers use VICIDial solution along with some expert VICIDial customization. The VICIDial is a nice call center solution. However, it is an open source and that’s why there are some limitations. The call centers in the Philippines which have to be up and running even during the odd whether has to use more reliable and robust contact center solution.
The contact center solution Philippines is specially designed to meet the need of the call centers in the Philippines. It has all features to run blended calling campaigns as well as it automates certain task so the agents of the call center can focus more on the productive tasks which needs their skills as an agent.
The contact center solution Philippines supports voice call, chat, email, Fax and SMS as modes of communication which makes this solution perfect for all different types of communication. For an instance, it is perfect if the agent needs to verify the phone number, he can send an SMS during the live call. Another case is the agent can send an email or fax based on the discussion to the customer / prospect. This call center solution Philippines makes sure that the agents can use any mode of communication.
The contact center solution Philippines also have some amazing features such as,
- Predictive dialer
- Auto dialer
- Manual Dialer
- Skill based call routing
- Most idle agent call routing
- Sticky agent
- Automated script popup
- Live call view
- Campaign summary
- Call summary
- Agent wise performance reports
- Campaign wise performance reports
- Call recording and playback
- Remote agent to perform call center tasks without opening the call center software
- Disposition bucket
- GUI based API integration
- And many more
The contact center solution Philippines is a web based application which means an agent / supervisor can access it without downloading it which is its biggest benefit for the Philippines as here the remote work and work from home culture is supported.
The call center solution Philippines is scalable and reliable. It can work on both SIP and PRI lines. Moreover, it reduces maintenance. The most amazing part is it is cost effective for all sized call centers. The small size call center in the Philippines can also use this solution as it is available for use at affordable rates. If you can afford an IT guy to install and manage the VICIDial solution, you will be able to afford this as well.
We, Elision Technolab LLP, are one of the companies that offer affordable contact center software Philippines. Please visit to know more about it. Contact us to book a free demo.