A custom recording module has been developed by Elision which can be used to record each incoming and outgoing calls as well as searching the voice recordings.
We have developed a custom Call recording module for VICIDial which provides custom features as listed below:
- Call recording for inbound calls
- Call recording for outbound calls
- Click and play call recording in VICIDial system itself
- Download, save and play call recording
Search call recording based on different criteria such as:
- – Call Date
- – Campaign Name
- – Customer Number
- – Inbound/ Outbound Call
- – Agent Name
- – Call Status
- – Call Duration
contact us to get a free demo and know more features of this amazing solution.