A call disposition is an important feature for any call center or customer care center, which gives a conclusion of the call. In a simple language, it is a call status. There can be a variety of dispositions. We have developed a custom Disposition Bucket module for VICIDial which provides custom features as listed below:
We have developed a custom billing module for VICIDial which provides custom features as listed below:
- Create custom disposition category and sub category. For example, the main category of disposition is Call back and sub category can be: Call back – to collect feedback, call back – to collect business details, etc.
- Predefined disposition categories and subcategories for common dispositions
- Assign dispositions campaign wise
- Click and log disposition functionality, according to which, an agent can choose the disposition from the list of available dispositions
contact us to get a free demo and know more features of this amazing solution.