Location : Pune, Maharashtra
Since : March, 2011
“Elision contact center solution helps Indus health plus to reach 80 lakh families for their body checkups”

Indus Health Plus facilitates high-end preventive health checkups at affordable prices across India. Established in the year 2000, Indus was the first in the preventive health care category to popularize the use of CT scanning technology across a wider demography. Up to 70% of the checkups depend upon the above mentioned technology, which detects the presence of lifestyle diseases likecardiovascular diseases (heart related diseases) in a non-invasive manner.

Indus through its delivery partners in 40 cities across 90 centers has reached out to about 80 lakh families, with more than 4.5 Lac people availing thecheckups.

Challenge :
  • 1. Transforming Manual calling process to Automation of inbound/outbound calls.
  • 2. Reaching to customer whose calls was not attended by existing system.
  • 3. Sending automated SMS to customers after attending their calls
  • 4. Listening to conversation between agents & customer for Quality Analysis.
  • 5. Monitoring agents for their performance & detail reports of campaign for entire day/month/year.
Solution from Elision :

Indus Health Plus chose Contact Centre DialShree Solution from Elision for their entire 75 seats. They are running processes of health sector for scheduling health / body checkups for their customers. The envisaged challenges were overcome when below modules / functionalities were chosen as a part of service from Elision.

  • Inbound / Outbound based Predictive dialer
  • IVR System for handling automated incoming calls
  • Sending automated SMS after completion of call with customer for feedback.
  • Digital Voice Recording for all calls.
  • Real Time Reporting along with Call Barging & Call Whispering
  • Off-Office hour’s audio voice was played to attend incoming calls when no Agent was available.
  • MIS reporting help to analyses progress of Agent’s & Campaigns
  • Unified Agent & Customer interaction