IVR System

Overview

Elision IVR is a technology that automates interactions with The calls. Enterprises are increasingly shifting to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Elision IVR systems have the advantage of making callers and customers feel like they are being attended to, even if it is just by a machine.

Elision IVR system can help to direct customers to the right support channel they need.(for example: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on without human intervention.

Below diagram shows how IVR works on multiple line of Telco like Analog Line, PRI Line or GSM gateway. IVR system can also work with the SIP based, DID number having SIP credentials.

IVR Benefits

  • Print and provide only one number for all departments in your advertisements and brochures.
  • It will impress your callers and increase the reputation of your brand name.
  • Excellent customer satisfaction.
  • Attends a call at the first ring.
  • Multilingual greetings to the caller.
  • It is very useful when you have to distribute the same type of information to every caller.
  • IVR works 24 hours a day without getting deterioration in the voice.

IVR Features

The Interactive Voice Response system provides you many features. Some of the features are following :

  • Sound : Play a sound during the call
  • Record : Record user voice during the call
  • DTMF : Take input from phone keypad
  • Call Transfer : Transfer the call to another number
  • Web : Make a web API call. Used for web lookup or posting data on the remote server

IVR Application

Healthcare

  • Medical Transcription Services
  • Automated Prescription Filling
  • Patient Reminders
  • Off Hours Auto Attendant
  • Patient Surveys
  • Bill Collection

Customer Service

  • General Information
  • Reminders
  • Order Processing
  • Credit Card Processing
  • Customer Survey
  • Bill Collection

Call Centers

  • Customer Satisfaction Surveys
  • Employee Screening
  • Call Center Automated IVR Functionalities
  • Call Center Routing

Human Resources

  • Employee Screening & Recruiting
  • Employee Satisfaction
  • Employee Time Clock

Banking

  • Bank Information
  • TeleBanking
  • Card Activation
  • Call Routing

Customer Products

  • Product Registration
  • Recall Information
  • Shipment Status

Retail Stores

  • Dealer/Store Locator
  • Store Information
  • Special Offers/Discounts
  • Appointment Confirmation

Political Campaigns

  • Candidate Awareness
  • Mailer Notification
  • Survey

Education

  • Parent Information
  • Student Information
  • Survey
  • Notification

Township/County Government

  • Community Awareness
  • Emergency Notification
  • Services Provided
  • Department Routing
  • Parking
  • Bill Collection

Entertainment

  • Ring Tone Services
  • Ring Back Services
  • Music Messaging
  • Lottery
  • Radio
  • Horoscope
  • Dating
  • Chatting
  • News
  • Weather
  • Voice SMS
  • Quiz

Airlines / Railways / Bus & other Transportation

  • General Information
  • Schedule Information
  • Bookings
  • Complaint Booking
  • Survey
  • Call Routing

Travel & Lodging

  • Hotel Booking
  • Special Offers/Deals
  • Hotel Locator

Automotive

  • Dealer Information
  • Car Status
  • Payment

Police & Parking

  • Traffic ticket service
  • Notification
  • Parking

Telephone Companies (Landline & Mobile Operators)

  • General Information
  • Account Information
  • Number Change Notification
  • New Number Notification
  • Bill Collection
  • Complaint Booking
  • Survey
  • Call Routing

Security & Emergency

  • Emergency Notification