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Live Chat Solution

Live Chat Solution

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OVERVIEW

LiveIM is a robust live chat solution available at an unparalleled price, it includes critical functionality for both support and sales focused deployments.

The most complete live chat solution available and priced to deliver immediate ROI. It includes functionality required by businesses that are serious about a world-class live chat operation.

Everyone Loves Instant Customer Service!

Feature

  • Operators Anywhere
  • Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser.
  • Internal Operator Chat
  • Communicated with other Live Chat Operators within your organization via a private chat room, accessible only by your personnel.
  • Transfer Chats
  • When your Operators can’t answer a question, they can easily transfer a Live Chat to another Operator, by web or Mobile Chat.
  • Multiple Chats
  • One Operator can chat with up to 20 Visitors at a time. The user-friendly interface allows tabbing for high productivity.

Key Highlights

Main features

  • Real-time chat (without page refresh)
  • Unlimited operators, chats, and users
  • Unlimited departments (groups of operators)
  • Priority queue of visitors
  • Runs on your server and domain

Chat button

  • Shows online/offline status
  • Ready for email signatures
  • Using different buttons on the same domain
  • “Leave a message” when you are away
  • Department buttons

Chat window

  • Optional pre-chat survey
  • Chat window themes (three themes are included)
  • Operator and visitor “Typing Indicator”
  • Operator’s photo in visitors chat
  • Chat transcript emails
  • Sound and visual alerts on new message
  • Enable/disable notification sound
  • Customize chat with your Logo, Name etc.
  • Quickly convert text to hyperlinks in chat
  • Not blocked by pop-up blockers
  • Compatible with mod_security
  • Protection against automated spam (captcha)
  • Auto-reconnect if the internet connection went down

Operator abilites

  • Web-based Operator Console
  • Operator is away mode
  • Canned messages for speed and consistency
  • Track where your visitors clicked from to get to your website (refer URL)
  • Chat conversation history with search
  • Linking to previous visits, instant access to previous chats
  • Information about visitor: first message, address, browser, geo-location
  • Notification messages when visitors changes page
  • Reassign/Transfer chat ownership
  • Mark/Highlight nuisance visitors
  • Administrator can view active chats
  • Administrator can take over the chat
  • Daily statistical reports
  • Operator password retrieval

Groups of operators (Departments)

  • Assign operator to multiple groups
  • Group canned messages
  • Ability to select group in pre-chat survey
  • Group button with online/offline status

Administration

  • Adding and managing canned responses
  • Performance options to control server load
  • Themes preview mode for easy interface customization
  • Enable/disable features like Groups, Malicious Visitors, Survey etc.

Supported browsers

  • Microsoft Internet Explorer 5.0+
  • Mozilla Firefox 1.0+
  • Mozilla 1.4, 1.7
  • Opera 7.0+
  • Safari 1.2.5+
  • Netscape 6.0+
  • Google Chrome 0.2.149.29+