As basic need in many call centers, an agent has to send an SMS to the customer during live call. The SMS Template module integration allows you to create custom SMS templates and assign it to different campaigns. Now, agent only needs to click a button and an SMS will be sent to the lead.
We have developed a custom SMS module for VICIDial which provides custom features as listed below:
- SMS Templates
- SMS API Integration
- Custom SMS template Add/Edit/Delete
- Campaign wise SMS template assignment
- Send SMS to customer during live calls
- Send SMS after call
- SMS Reports
- Interface to configure multiple SMS Gateway provider
contact us to get a free demo and know more features of this amazing solution.