Vicidial / GoAutoDial Solution

Overview

Vicidial is a complete inbound and outbound call center based opensource application. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system.

Vicidial software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN),IAX or SIP trunks and SIP/IAX/Zap phones. VICIDIAL can dial predictively, at a ratio or one-call-at-a-time. VICIDIAL also can function as an ACD for inbound calls, as well as blending inbound and outbound calling, or for Closer calls coming from VICIDIAL fronters and even allows for remote agents that may only have a phone.

astGUIClient a GUI Client application was created to allow for the more advanced features of Asterisk to be used by anyone using even a single-line SIP phone.

We Provides consulting services for configuration of Call Center Voice Processing System for Inbound/Outbound Calls using Asterisk PBX and Vicidial Predictive Dialer System

We have set up multiple VICIDIAL call centers all around the Globe with huge number of seats. We have indepth core knowledge of VICIDIAL code and we do modification as per requirements.

VICIDial is one of the most widely used open source contact center solution. It has almost all features any simple to advanced organization may need to run call center or customer care center successfully.Elisiontec has come up with some advanced VICIDial modules which can be integrated with your current VICIDial solution. These modules will help you to add additional functionality which can help in improving agent productivity and revenues. You may integrate one or more modules in your VICIDial, Call Center Solution.

SMS Module

As basic need in many call centers, an agent has to send an SMS to the customer during live call. The SMS Template module integration allows you to create custom SMS templates and assign it to different campaigns. Now, agent only needs to click a button and an SMS will be sent to the lead.

Email Module

In the digital era, an agent might need to send an email with the required details and attachments to the lead during or after a call with single click. The Email module provides the functionality to create custom email templates which can be assigned to different campaigns.

Email Module

Survey Module

Survey module is to engage your audience and get feedback from them. It is integrated with VICIDial in such a way that it will be popped up during live call with multiple survey question options.

Soundboard Avatar Module

Soundboard Avatar Module for VICIDial comes with a pre-recorded voice pieces from professionals for most common sales pitches and sentences. With this module we automate the pitching process so that every agent can be your best agent. By simply clicking buttons to deliver the best pitch ever.

Soundboard Avatar Module

Custom Billing Module

This billing module allows you to assign call rights, rates as per country wise to user group as an admin. You can give or revoke rights for allowing or restricting calls for local, ISD, etc and define a balance for every user group and can override as per user wise as well.

Disposition Bucket Module

A call disposition is an important feature for any call center or customer care center, which gives a conclusion of the call. In a simple language, it is a call status. There can be a variety of dispositions.

Disposition Bucket Module

Sticky Agent

This module will ensure to route the call of a lead to the agent he spoke last time. This decreases call wrap up time and increase customer satisfaction as a customer don’t need to explain the things from scratch.

Custom Recording Module

A custom recording module has been developed by Elision which can be used to record each incoming and outgoing calls as well as searching the voice recordings.

Custom Recording Module

A custom recording module has been developed by Elision which can be used to record each incoming and outgoing calls as well as searching the voice recordings.

ViCIDial vTiger Integration

vTiger is one of the most used CRM solutions. We can integrate the vTiger CRM system within the VICIDial Call center solution in a way that your agents can use both of these solutions within a single sign on. All the leads stored in vTiger will be fetched and displayed to the agent during the live call in VICIDial. All changes made in the lead data from any system will be reflected in both systems.

VICIDial Zoho Integration

Zoho CRM has many interesting features which make it a favorite of many organizations. We have expertise in integrating the Zoho CRM solution within the VICIDial call center software. This integration will provide benefits like ease of use, streamlined operations, increased productivity and more to increase your call center / BPO business model and ROI.

VICIDial Custom CRM Integration

Our expert developers are skilled in the Call center CRM integration. We can integrate any custom or proprietary CRM software with the VICIDial system. The integration will let you access the major features of both systems within a single system. It means when the agent is connected with a call, he can see all lead data that is fetched from the CRM solution and vice verse. Thus, the efforts of your agents will be saved significantly.

Plug & Play API

API integration could never be as easy as it is with our VICIDial Module: Plug & Play API. We have removed the technical intricacies from the process of API integration in the VICIDial solution. This module provides a GUI based window to integrate any API with ease. All you need to do is paste the line of code in the textbox. You can also test and debug the API from this GUI panel to check its functional accuracy.

Advanced Security Module

The VICIDial works on SIP and just like any other SIP solution, it is prone to attacks. Thus, it is vital to secure it from any and all possible SIP attacks. Elision Technolab has developed a security module which can be used for advanced security. These Security modules will ensure to protect your SIP server, SIP applications and SIP solutions to be protected from any hack or malicious attacks. Furthermore, it will protect from the data theft such as, download, copy and transmit.

Hotkeys

Hotkeys increase speed of work of your manual resources and this is true in the call centers / BPOs as well. We have developed a custom VICIDial module to define hot keys. You can create different hot keys for your agents and these hotkeys will let them perform certain tasks on their fingertips. Enjoy swift operations and increased productivity.

Graphical Reports

Get a range of advanced reports in a graphical format for custom criteria which can be:

Vicidial / GoAutoDial Solution

Vicidial / GoAutoDial Solution

SMS Module

Email Module

Email Module

Survey Module

Soundboard Avatar Module

Soundboard Avatar Module

Custom Billing Module

Disposition Bucket Module

Disposition Bucket Module

Sticky Agent

Custom Recording Module

Custom Recording Module

ViCIDial vTiger Integration

VICIDial Zoho Integration

VICIDial Custom CRM Integration

Plug & Play API

Advanced Security Module

Hotkeys

Graphical Reports

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