Vicidial / GoAutoDial Solution

Overview

Vicidial is a complete inbound and outbound call center based opensource application. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system.

Vicidial software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN),IAX or SIP trunks and SIP/IAX/Zap phones. VICIDIAL can dial predictively, at a ratio or one-call-at-a-time. VICIDIAL also can function as an ACD for inbound calls, as well as blending inbound and outbound calling, or for Closer calls coming from VICIDIAL fronters and even allows for remote agents that may only have a phone.

astGUIClient a GUI Client application was created to allow for the more advanced features of Asterisk to be used by anyone using even a single-line SIP phone.

We Provides consulting services for configuration of Call Center Voice Processing System for Inbound/Outbound Calls using Asterisk PBX and Vicidial Predictive Dialer System

We have set up multiple VICIDIAL call centers all around the Globe with huge number of seats. We have indepth core knowledge of VICIDIAL code and we do modification as per requirements.

VICIDial is one of the most widely used open source contact center solution. It has almost all features any simple to advanced organization may need to run call center or customer care center successfully.Elisiontec has come up with some advanced VICIDial modules which can be integrated with your current VICIDial solution. These modules will help you to add additional functionality which can help in improving agent productivity and revenues. You may integrate one or more modules in your VICIDial, Call Center Solution.

SMS Module

As basic need in many call centers, an agent has to send an SMS to the customer during live call. The SMS Template module integration allows you to create custom SMS templates and assign it to different campaigns. Now, agent only needs to click a button and an SMS will be sent to the lead.

Survey Module

Survey module is to engage your audience and get feedback from them. It is integrated with VICIDial in such a way that it will be popped up during live call with multiple survey question options.

Custom Billing Module

This billing module allows you to assign call rights, rates as per country wise to user group as an admin. You can give or revoke rights for allowing or restricting calls for local, ISD, etc and define a balance for every user group and can override as per user wise as well.

Sticky Agent

This module will ensure to route the call of a lead to the agent he spoke last time. This decreases call wrap up time and increase customer satisfaction as a customer don’t need to explain the things from scratch.

vtiger VICIDial Integration

ViCIDial vTiger Integration

vTiger is one of the most used CRM solutions. We can integrate the vTiger CRM system within the VICIDial Call center solution in a way that your agents can use both of these solutions within a single sign on. All the leads stored in vTiger will be fetched and displayed to the agent during the live call in VICIDial. All changes made in the lead data from any system will be reflected in both systems.

VICIDial Custom CRM Integration

Our expert developers are skilled in the Call center CRM integration. We can integrate any custom or proprietary CRM software with the VICIDial system. The integration will let you access the major features of both systems within a single system. It means when the agent is connected with a call, he can see all lead data that is fetched from the CRM solution and vice verse. Thus, the efforts of your agents will be saved significantly.

Hotkeys

Hotkeys increase speed of work of your manual resources and this is true in the call centers / BPOs as well. We have developed a custom VICIDial module to define hot keys. You can create different hot keys for your agents and these hotkeys will let them perform certain tasks on their fingertips. Enjoy swift operations and increased productivity.

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