Location : Pune, Maharashtra
Since : March, 2010
“VINTELS uses predictive dialer from Elision to reach its UK based customers.”

VINTELS–VinayakInfotech & Telecommunication Solutions is a Business Process Outsourcing & IT Enabled Services provider customized to suit the needs of its global customers. Our core portfolios of services are in the areas of business process outsourcing. Vintels have a dedicated team of well experienced professionals to provide you reliable and cost-effective solutions to enhance your competitive advantage and profitability.

Challenge :
  • 1) Increase Agent productivity with Outbound calling
  • 2) Outbound calls via traditional pbx system to be converted to Auto Dialing solution.
  • 3) No logging on traditional pbx on day to day activity.
  • 4) Increasing call drops on daily basis which leads to decrease in contact ratio.
  • 5) No mechanism to manage customer details
Solution from Elision :

VINTELS Choose Contact Centre DialShree Solution from Elision for their entire 50 seats. They are running processes of UK Survey, Loan, PI, DMP for their inbound/outbound processes of UK clients. Below modules / functionalities were chosen as part of service from Elision.

  • Inbound / Outbound based Predictive dialer
  • Logging & Digital Voice Recording for all calls
  • Real Time Reporting along with Call Barging & Call Whispering
  • Management of customer database for years with autoback on FTP server.
  • Broadcast dialing with ACD on Dialer
  • High ratio of Answering Machine Detection