“VINTELS uses predictive dialer from Elision to reach its UK based customers.”
VINTELS–VinayakInfotech & Telecommunication Solutions is a Business Process Outsourcing & IT Enabled Services provider customized to suit the needs of its global customers. Our core portfolios of services are in the areas of business process outsourcing. Vintels have a dedicated team of well experienced professionals to provide you reliable and cost-effective solutions to enhance your competitive advantage and profitability.
- 1) Increase Agent productivity with Outbound calling
- 2) Outbound calls via traditional pbx system to be converted to Auto Dialing solution.
- 3) No logging on traditional pbx on day to day activity.
- 4) Increasing call drops on daily basis which leads to decrease in contact ratio.
- 5) No mechanism to manage customer details
Solution from Elision :
VINTELS Choose Contact Centre DialShree Solution from Elision for their entire 50 seats. They are running processes of UK Survey, Loan, PI, DMP for their inbound/outbound processes of UK clients. Below modules / functionalities were chosen as part of service from Elision.
- Inbound / Outbound based Predictive dialer
- Logging & Digital Voice Recording for all calls
- Real Time Reporting along with Call Barging & Call Whispering
- Management of customer database for years with autoback on FTP server.
- Broadcast dialing with ACD on Dialer
- High ratio of Answering Machine Detection