10 Most Efficient Trends in Enterprise Communication
Here are the top ten most efficient trends in enterprise communication, read through them and see whether your enterprise is really doing what it needs to in order to adapt to the newer technologies of today:
1. Staying connected all the time:
In today’s generation, it is very important to stay connected whenever, wherever we go. This is because changes happen within seconds everywhere. Mobile phones these days have cloud applications which are meant for keeping the working people doing productive things at any place; at any particular time of the day and using whatever device is available. This is the newest norm that is to be on communication all the time.
2. The popularity of the form of connection:
As we all know previously voice calls were the only means of communication for enterprises. Read More
DialShree: Best Call Center Solution for Indian Call Centers
India is one of the countries which have many BPOs, KPOs and call centers. The country has many well established call centers as well as it has many emerging call centers. As we all know lifeline of any call center is the call center solution. Thus, we would like to share about one of the best call center solutions for Indian call centers. We are talking about DialShree.
DialShree is used by many big brands in India such as, Tech Mahindra, AEGIS, CarDekho, PMC bank, Prudent, SVC bank, TATA Housing, CIMS, IndusHealth, etc., which prove its worth as the best call center solution India. I would be glad to share the top reasons which make it the best call center solution India and makes us the best service provider. Read More
What Is Call Center CRM Integration? How It Works?
Call center solutions are used to run various lead generation, lead nurturing and customer support campaigns. Earlier the call center solutions were so expensive that only big companies, BPOs and KPOs could buy the call center software to run their campaigns. However, these days the technological advancements and the reduced calling costs due to VoIP based call center solution, the call center software is available for all sized businesses. Likewise, the CRM system is another important and cost effectively available solution, which is used to manage the lead information and data.
Do you know that integrating these 2 different and highly powerful systems together can help you increase your agent / executive productivity, customer satisfaction and overall business? Read More
Call Center Solution Helps Small Business to Appear Big
No matter how great business plan you have on the table or how great team you have, the bigger projects go to the big companies. Why? Well, the simple reason is the lack of trust in smaller companies by the big clients. It is very obvious and genuine reason that the customers think twice before handing over a project because they are putting their time and money at stake. For small business the best move here is to show the professionalism and approach of the big companies to increase the chances of getting big projects. One of the tools small businesses can use for this purpose is the call center software.
The call center solution is available with limited seats, i.e., 10 agents. It means 10 people can utilize the solution in parallel. This also doesn’t cost much in the pocket of the management. Read More
Why To Choose FreeSWITCH and Us For Your Custom VoIP Solution Development?
The VoIP solutions have replaced the traditional communication devices or empowering those traditional communication devices with its modern approach and features. The VoIP technologies used for the VoIP solution development are open source, which decreases the development cost. Moreover, the VoIP solution uses the Session Initiation Protocol (SIP) for communication, which decreases the communication cost further. These characteristics are major contributors in the massive popularity of the VoIP solutions. There are different VoIP technologies available for developing a robust VoIP software. The FreeSWITCH is one of the best technologies for programming any VoIP PBX software.
The FreeSWITCH has a modular architecture, which provides a scalable platform to develop a robust VoIP solution. It can handle voice, video, multimedia and data on a single line without any quality loss. Read More
Elision Successful Participation in TradeConnect and Singapore Trip
Our CEO and Founder, Mr. Mehul Shah, was selected as one of the delegates in the private business event, called, TradeConnect. The event was a commendable initiative taken by the GlobalLinker. The GlobalLinker came with an amazing thought of connecting business owners of three Asian countries, namely, India, Singapore and the Philippines and to encourage cross border business opportunities. The GlobalLinker sponsored the whole event which was conducted in Singapore. The event was under the same roof where the famous Singapore event takes place, called, Fin Festival Singapore. This time the Fin Festival Singapore was buzzing more than before because of the presence of India Prime Minister Mr. Narendra Modi. The organizer of TradeConnect had selected 25 business owners from each mentioned Asian countries and we are glad that our CEO and Founder, Mr. Mehul Shah, was one of the chosen Indian business owners.
Mr. Mehul Shah is back from the event and his extended business trip after the event and here are the highlights from this trip of Elision’s leader in Singapore. Read More
Impact Of WebRTC Client Solution In The Education And eLearning Sector
The most prevalent educational field is continuously undergoing through the latest innovations and updates. Various eLearning platforms continuously go under transformation. This has created a big space for the WebRTC. The majority of the students as well as educators everyday interact with one another, but this is now becoming as the primarily-used standard web page as well as document-based user interfaces.
The currently used methodology
Currently, there are audio and video conferencing options which are majorly known and available in the educational field for the students and educators like Skype and Adobe Connect. It’s a known fact that both these solutions require additional software or a complete standalone application to be installed. Also, the setup time for establishing these conferences or calls is quite high while some even require a license fee or setup cost (in case of some software). Read More
Elision is One of the Selected Delegates at TradeConnect
The global linker has organized a business event in Singapore, called, TradeConnect. This is a private event and only specially invited delegates can attend this business event in Singapore. This is a one day event which will be completely sponsored by the Global Linker. It has invited 25 business owners and leaders from three different countries, namely, India, Singapore and the Philippines. The global linker will provide a networking platform for these business owners to communicate, collaborate and affiliate to explore the business opportunities.
We are feeling an immense pleasure to share that our Founder and CEO, Mr. Mehul Shah, is one of the chosen delegates at this event. Out of 25 business leaders in India, our Founder and CEO, Mr. Mehul Shah is the one.
Here is what Mehul commented on this:
“It is indeed a pleasure getting selected to be part of this event. This is definitely a great initiative taken by the Global Linkers by connecting the business leaders of these three countries. I am really excited to be part of this event and take benefit of the platform Global Linker has opened for the business owners and industry leaders.” Read More
Omnichannel Contact Center Solution is the Future
The world is moving faster to the technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center solution. The amazing range of features made it loved by consumers as well as users. It has been predicted by the industry leaders that the omnichannel call center solution is the future. Let us share the top reasons for the popularity of this solution:
Single software to provide complete customer support
The omnichannel contact center software is all in one solution for any small to big call center or customer support center. Read More
Contact Center Solution Philippines: Perfect for All Filipino Call Centers
The Philippines is renowned for many things and one of the things that make the Philippines renowned is the call centers. These call centers in the Philippines run 365*24*7 to provide support and customer care services to the global customers. As per the stats a majority of these call centers use VICIDial solution along with some expert VICIDial customization. The VICIDial is a nice call center solution. However, it is an open source and that’s why there are some limitations. The call centers in the Philippines which have to be up and running even during the odd whether has to use more reliable and robust contact center solution.
The contact center solution Philippines is specially designed to meet the need of the call centers in the Philippines. It has all features to run blended calling campaigns as well as it automates certain task so the agents of the call center can focus more on the productive tasks which needs their skills as an agent. Read More