Class 5 Softswitch: Compendious Guide
The VoIP calling business is well known in the world. The VoIP softswitch is the focal point of this VoIP calling business. There are five different types of VoIP Softswitch from class 1 to 5 and in this article we will know class 5 softswitch more closely.
The class 5 softswitch that is also known as residential calling switch are used to connect various devices of the end users to empower them using internet calling. The VoIP softswitch is software based solution that has replaced the traditional hardware based class 5 softswitch system. The modern day class 5 VoIP Softswitch is easy to setup and use as well as it costs way lesser for maintenance than the traditional class 5 hardware solution.
This VoIP softswitch solution empowers the VoIP service provider to provide the end to end calling services for local and long distance. Read More
Top 5 Excellent Customer Service Skills Each Call Center Agents Must Have
Agents are representatives of the company and they are responsible for making or breaking an image of the company. The agents have to deal with a myriad of emotions and behaviors on daily basis. They need to perform the most crucial job of keeping customers happy. They are also responsible for pacifying the angry customers and win their trust again. It is not an easy job and that’s why today we will share the top 5 excellent skills each call center agent must possess to provide the best customer service.
The agent needs to deal various types of customers. Some might be too angry because of the problem they are facing; some are puzzled due to lack of knowledge and some who just want to blame you for something. On the contrary, some are easy to tackle; some are too talkative and some coming with the same queries again and again. Read More
Live Chat Solution for Website: Best Practices for Its Effective Use
High customer satisfaction can score the double revenues and skyrocket a business. The live chat solution for website is one of the most effective customer support solution. It can be placed on the website. The effective use of the live chat solution can result in increased lead generation and business. We have been offering the best live chat software to our clients. In this article, based on the practical use of the live chat software on the website, we will share the top 5 best practices that can help you to make maximum use of this amazing tool.
1. Place it in a user friendly manner
The live chat software is a complete system that comes with many features and modules in the backend. The agents use those features to provide effective chat support to the website visitors. On the contrary, the front-end aka your website will only have a small button and a chat widget. This chat button has to be placed in a user friendly manner. Read More
5 Major Reasons to Use Voice Broadcasting Solution
Business can go extra miles if it maintains ongoing communication with its clients, vendors, prospects and staff. That’s the reason, the businesses use a wide array of communication tools such as, email, texting, phone, etc. One of the must have communication tool for any business is a voice broadcasting solution. However, there are some businesses that are unaware of the power of the voice broadcasting solution. In this article, we will share the top 5 reasons to use this communication solution as a part of your communication ecosystem.
What is the voice broadcasting solution?
Before we jump on to the benefits of this powerful communication tool, let’s understand what it is actually! A voice broadcasting system is a software solution that allows you to send a voice message to n-number of users. Read More