Successful Integration of WhatsApp in DialShree
Dialshree is one of the most advanced call center solutions. We are glad to announce that we have successfully integrated WhatsApp in Dialshree.
DialShree is a complete Contact center solution which supports all different modes of communication and for Indian customers, we offer Turnkey Contact Center Solution, which means we provide both call center software and hardware to setup an in-house call center.
DialShree is one of the most scalable call center solutions and that’s the reason any third party solution or application can be integrated within it. For your reference, we have been providing integration of following in our call center software based on the requirement of our customers: Read More
High Availability Call Center Solution: Quick Guide
High Availability solution aka HA solution means the solution which is provisioned in a way that it works actively with minimum possible downtime even in case of some type of failure. The common failures happen because of the hardware failure, server failure, signal failure, or software failure.
Read more about High Availability Solution.
The High Availability Call Center Solution is the provisioning of call center software in a way that if any one or more component of the system architecture such as, Data, Signaling, Web, Database, etc. fails, the system transfer operations on the secondary server. The secondary server would have redundancy of the system components and it assures the seamless working of the call center solution even in case of failure due to any reason. Read More
Entrepreneurship Journey Featured on GlobalLinker
We are really glad to share the news about the featured article on the entrepreneurship journey of our Co-founder and director, Mr. Mehul Shah by the GlobalLinker.
We, Elision Technolab LLP, are in the VoIP industry for more than a decade and we develop unified communication solutions to help businesses enhance the communication and empower collaboration. As one can imagine, our company has gone through many ups and downs and proved itself a leader with its best VoIP solutions in the industry.
The GlobalLinker editor had contacted our Co-founder and Director, Mr. Mehul Shah, to give an interview about his entrepreneurship journey which can become a guiding light for the aspiring business owners. Read More
Importance of High Availability Solutions
VoIP business is related to communication and collaboration. Each minute hundreds of calls take place. The success of the VoIP business is pretty much dependent on the availability of the services which rely on up time of the server(s). Here, the up time means the time during which the service of the VoIP service provider or VoIP solution user stays up and running. For example, the call centers use the call center solution to run calling campaigns. If the call center solution goes down, all campaigns get stopped and it can result in major loss for the call centers. Likewise in other VoIP solutions and businesses as well the availability of the solutions is really crucial. The VoIP solutions keep functioning if Data, Signaling and web components work well.
The service providers provide robust and secure VoIP solutions, but it is possible that some issues occur such as, hardware failure, network connectivity issue, etc. Read More
WebRTC Solution Benefited Call Centers
The invention of WebRTC technology has brought so many benefits for a wide range of businesses. We can say that the innovators of WebRTC understood the real meaning of communication requirements in today’s era and come up with the best solution. To be very specific, today’s businesses need the remote communication solution so they can be in touch with their clients all the time. The WebRTC developers have come up with the WebRTC Client Solution, which is developed on top of this technology. The WebRTC client solution supports the real time as well as remote communication. This makes it a perfect solution for any industry.
If we pick up a specific industry, then call center industry has reaped many benefits of this solution. How? Let’s explore in brief. In different countries, more specifically in the U.S.A., work from home culture for the call center is developing at a rapid pace. Read More
3 Must Use VICIDial Services from Experts
The call center industry is immensely huge. There are hundreds of call centers, which keep businesses in many industries running with its customer care and lead generation services. To keep the things going, one need call center solution and often it is seen that people opt for an open source solution to keep costs under control. VICIDial is one of the most popular open source call center software. There are many call centers all across the world that use the VICIDial solution and why not? It is indeed a powerful call center solution. However, often businesses use only a fraction of the VICIDial solution because of limited knowledge or limited features of this open source call center solution. Thus, I recommend following 3 services related to the VICIDial: call center software from the industry experts:
Yes, VICIDial setup is a straightforward process: Install the software and run it; make some configurations. Read More
Top 3 Must Have Features of Outbound Contact Center Solution
Contact center business is at its peak right now, and as per the industry experts it is going to touch new summits in the upcoming few years. This is the right time for any business owner to jump into this alluring business of contact center. There are 3 different types of contact centers:
- Inbound contact center
- Outbound contact center
- Blended Contact center
Today, we will be talking about outbound contact centers. This type of contact center is used for a variety of purposes such as:
- Cold calling for lead generation
- Conducting a survey
- Generating awareness
- And more
Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier
We, Elision, are one of the pioneer service providers in the VoIP industry. Since 2007, we have been catering to many businesses with our next generation voice and video solutions. We always take pride in our innovative VoIP solutions, which have been in lifeline of many businesses. In this article, I would like to brief top 7 voice and video solutions of Elision:
It is a complete contact center solution which supports all different modes of communication. The Dialshree, call center software is furnished with all advanced features. Also, it is a completely scalable solution, i.e., it can get scaled up with more agent seats as well as any third party APIs can be integrated within this call center solution. Read More