3 Biggest Challenges Faced By Contact Centers and Their Solutions

3 Biggest Challenges Faced By Contact Centers and Their Solutions

At this moment, the business of contact center is at peak. The main reason behind this is the fact that this industry is growing very fast and also, people have started paying more attention to the customer support. These days, businesses are relying on the call centers and have started to outsource their customer care services to contact center service providers. The contact centers are getting more opportunities both, from an operational standpoint and a technological one. As businesses are adopting the best practices and all the latest solutions, in order to support their customers, employees, and organizations as a whole, contact centers are facing a number of challenges. From this article, you will get to know what the challenges are and how you can deal with them! Read More

Know Cloud Call Center Solution Closely

Cloud Contact Center Solution

Know Cloud Call Center Solution Closely

Call Center solution can be just a call center software or a turnkey call center solution which is a combination of the call center software, plus, hardware. There are different ways of installing the call center software and that produces different types of call center solutions. The cloud call center solution is one of the most popular types of call center software these days and in this article, we are going to explore more details about this type of call center solution.

What is cloud call center solution?

It is a call center software, which is setup on a cloud space. The companies and enterprises can use any cloud space such as, Amazon Web Server (AWS), Google cloud or personal cloud setup of the company itself. Read More

We Participated in Sales Leadership India Summit 2019

We Participated in Sales Leadership India Summit 2019

We Participated in Sales Leadership India Summit 2019

Sales and leadership are two key terms which drive success for any business and we understand the importance of a good leadership which drives sales of the company to the next stage of success. It is always fruitful to exchange knowledge with each other and take benefit from each others’ experiences. To learn from industry leaders in India and to benefit peers with our more than a decade long experience in global business, we participated in one of the biggest sales and leadership event, namely, The Sales Leadership India Summit 2019.

It was a two day event which took place in Mumbai, India on 14th and 15th May, 2019. Read More

Multi Tenant IP PBX Solution Empowers Businesses

Multi Tenant IP PBX Solution Empowers Businesses

Multi Tenant IP PBX Solution Empowers Businesses

The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution. The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.

The business can flourish their business with the multi tenant IP PBX solution. The multi tenant IP PBX solution provides a complete system for consolidated communication and collaboration. Read More

Call Center Software – The Perfect Tool to Expand Business

Call Center Software – The Perfect Tool to Expand Business

Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More

Top 3 Benefits of Live Chat Solution for Business

Top Benefits of Live Chat Solution

Top 3 Benefits of Live Chat Solution for Business

Live chat is one of the most important tools for any business. In fact, it is in demand tool because of its amazing range of benefits. As you must know, live chat solution is a tool which let you chat with your website or landing page visitors. In this article, you will learn about the top 3 benefits of using a live chat solution for your business:

  1. Increase Sales

The studies and survey data have been proving for many years that the live chat helps in increasing sales. As per the study results, the companies which have live chat support on their website can generate 3x to 5x times more leads. Read More

Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

The trend of dialing the customers’ numbers for prospecting or attending calls on the landline is outdated. Due to the flexibility offered by the software solutions even a small department of customer support in a company is furnished with the call center or contact center solution. However, most of the time people interchangeably use the term call center solution and contact center solution. While the fact is that both solutions are different from each other. Yes, the difference is not that big. However, there is a fundamental difference in these 2 different types of solutions, namely, call center solution and contact center solution. Read More

Elision Launched VICIDial SuiteCRM Integration

Elision Launched VICIDial SuiteCRM Integration

Elision Launched VICIDial SuiteCRM Integration

We have been offering expert call center CRM integration services to integrate various call center solutions with different CRM (Customer Relationship Management) systems. This time we have launched the VICIDial SuiteCRM Integration service.

Call center solution and CRM systems are major functional tools in many call centers and enterprises. We offer integration of these two systems to provide an array of benefits to our customers. We can integrate any call center solution and CRM system. We are glad to announce that in our range of call center CRM integration services we are adding one more popular integration service:  VICIDial SuiteCRM Integration. Read More