Top 3 Benefits of Cloud Call Center Software
Call center software helps call centers and customer care centers to streamline their working models and operations. Moreover, the call center solution provides various reports which work as a great source of information to aid decisions of the management to provide better training, improved customer experience and greater ROI (Returns over Investment). That’s the reason more and more organizations have started using call center software for their inbound, outbound or blended call centers and customer support centers. You can deploy this call center software either on the cloud or on a server on your premises. Both of these options have their own pros and cons. This article will share the top 3 key benefits of deploying your call center solution on cloud and using a cloud-based contact center solution. Read More
How to Deliver Exceptional Call Center Customer Service?
In any customer service or customer care center, the most important thing is taking care of the customers in a way that they feel satisfied. The customer service centers always focus on customer satisfaction in one way or another as it helps in increasing revenues and ROI. Still, there are some customer care centers that stay in dilemma. They are not really sure what they can do to deliver exceptional customer experience to their customers. In this article, we will share the top 3 tips that can be used by any customer service or customer support centers to deliver exceptional customer experience.
1. Train your agents
The agents play a major role in delighting or frustrating the customers. Read More
Call Center Solution Empowers Sales
Call center solution has many features which can be used to run many different types of campaigns. Generally, the call center solution is used to take care of customers and prospects. However, it can also be used to generate new leads and increase sales, which many people don’t know. In this article, you will learn how one can use the call center software to increase sales of the company.
The call center solution can allow automated outbound calling to the prospective lead numbers. Read More
How vTiger Customization Empower Businesses?
vTiger is a leading CRM solution which is in use by thousands of companies all across the world. It is an open source CRM system. Thus, it is in use by small, medium and large scaled businesses. To use vTiger: CRM solution, the only investment needs to be made on it is to install and setup this open source CRM solution. According to the vTiger experts and other industry leaders, vTiger in its pure form is a really powerful tool. However, each business is different and each business has its own sort of business model. Thus, to take care of the business and various operations which involve a CRM solution, the vTiger customization can be really useful. Read More
What to Keep in Mind to Buy the Best Call Center Solution?
As it is an investment for your business or call center or customer care center, it is extremely important that you get the right call center software. You need to make sure that you get great returns from your investment. Here, in this article, some of the top points are shared that you may consider making the right choice.
1. Easy to use
The first thing that you need to consider while buying a contact center solution is how easy it is to use. No matter how good your contact center solution is, if your staff faces difficulty in understanding the functionality or Read More
Elision Launched Collection Module for Call Centers
We, being a leading VoIP company, thrive to benefit our existing and future customers with our best in the industry services and innovative products. We have one of the most advanced contact center solutions: Dialshree, which we keep enhancing to benefit our users. Based on our research and market trends, we have developed a collection module for the call center software.
The collection module is designed and developed to meet the needs of the companies and call centers that are dealing with collection operations. It means banks, automobile and other industry verticals where products are available on EMI and then call centers that run calling campaigns to Read More
How Contact Center Solution Benefits Banks?
Contact center solution is making its way in different industry sectors and Banking is not an exception anymore. In fact, banks are leveraging many benefits from the contact center solutions because it helps in overcoming the challenges banks face and add additional features to empower the business of banks.
Advanced security mechanisms to protect sensitive customer data
The contact center solution comes with the advanced security mechanisms. For example, the contact center solution of Elisiontec comes with a security feature which encrypts the customer phone number and projects it as a random key to the agent. Read More
Elision Launched New Version of Dialshree: Call Center Software
Dialshree is one of the best call center solutions in the world. The Dialshree: Call Center Software is used by a wide range of industry verticals worldwide. It supports inbound, outbound and blended call center campaigns. Many big brands in India use this call center software to run its business. Recently, the new version of Dialshree is launched. The new version is named as the Dialshree Version 4. It has all the features available in the earlier versions of the Dialshree: Call Center Solution.
The new version of Dialshree: Call Center Software has furnished with the new features which are developed to meet increasing communication and reporting need of the call centers of diversified industry verticals. Read More
Top 3 Tools for Customer Support
The customer is important in any business and that is why post sales support and technical support redefines the business success. If you provide a good support service to your customers, you can get more business from the same customer as well as you can receive testimonial, case study, etc. which can help in boosting your digital marketing campaigns. Some customers also refer new prospects to their vendors. In this case, you can get many open doors of opportunities by providing the best customer support.
To provide good customer support, you must have a skilled staff. Read More