How Help Desk Ticketing Solution Increases Customer Satisfaction?
If a company offers products and services online, it will be a great help in monitoring their sales movements as well as their customers’ response and activity. Customers demand proactive as well as the perfect response to their queries and doubts. Customers are very important for any company or organization; they can either break or make a company. So, it is very much important to achieve customer satisfaction and this can be achieved by increased agent productivity and potential team collaboration. To achieve all this, the company must need to provide support and assistance 24*7. However, employees have to take leaves, so they cannot be available 24/7. In this case, a proficient helpdesk ticketing system is the perfect solution for providing quality customer support and assistance round the clock. Read More
Top 3 Ways Auto Dialers Boost ROI in Call Centers
The call center software comes with a wide array of features. The call center dialers are one of those top features that benefit call centers to leverage the full advantage of the agents and other resources. The dialers can be manual or auto. In the case of the manual dialer, the agents need to manually dial the number to connect with the lead. On the other hand, auto dialers come with different functionalities and the most common in all is that the lead numbers are dialed automatically. The auto dialer dials the call and routes it to the agents based on the nature of the call center dialer. The use of auto dialers can increase ROI (Returns over Investment) significantly in the call centers. Let’s explore the top 3 ways auto dialers increase ROI:
1. Increase talk time
How to Increase Engagement in a Web Conference?
When you run a web conference, it is very much important to make sure all attendees are attentive. Often, it is witnessed that during a virtual conference, attendees check their emails, reply to chat messages or scroll social media profiles. All these actually reduce the effect of conducting a virtual meeting and dilute benefits one would get by using a web conferencing solution. Fret not. This article shared the top 4 tips to increase the attention and engagement of attendees during a live web conference.
1. Provide simplified access on all devices and platforms
Some people use the web conferencing solution that enforces users to install web conferencing software or widget on their devices. Read More
What is Customer Journey Mapping and Why is it Important?
Making customers happy starts with understanding their point of view. Sometimes, while interacting with the brand, the service does not meet expectations. In this case, there is a need for customer journey mapping in a call center solution. To identify these moments, you need to create a customer journey map. This map allows brands to visually understand the entire customer experience, anticipate problems that can occur at each stage, and ultimately actively find solutions. There are four reasons why a brand should create a customer journey map.
Reasons Why Customer Journey Mapping is Important: Read More
Key Benefits of Auto Dialer Software for Call Center
Auto Dialer or the automatic dialer transformed call center tasks in a short time. As the name suggests, an Auto Dialer is an outbound calling system that allows you to dial automatically from a list of phone numbers.
While using the automatic dialer, users can choose from various types of automatic dialing techniques (predictive dialing, preview dialing, and power dialing) depending on their exact communication needs. However, it is important for both home users and enterprise users to understand some of the key benefits of auto-dialers which make Auto Dialer a perfect tool in the call center solution. Read More
Web Conferencing Solution and Its Benefits
Web conferencing solutions are pretty much in use by businesses these days. From web conferencing services to white label web conferencing software, everything is in-demand. Still, there are some businesses that don’t use it and yet not know the advantages of this powerful solution. This article sheds more light on this topic and the necessity of this solution.
What is a web conferencing solution?
It is a conferencing software or app which comes with a wide array of features. It can be accessed from any web browser as it is a web conferencing system. It allows participants to be part of a meeting or a conference via any device. Read More
Elision Founder Will Speak at India Omnichannel Forum 2019
We are delighted to share that our Founder and CEO, Mr. Mehul Shah, is one of the keynote speakers at the India Omnichannel Forum (IOF) 2019.
Mehul Shah, Our CEO and Founder, has been working in the VoIP and telecom industry for more than 12 years. He works as a driving force in one of the most popular VoIP companies in India, Elision Technologies Pvt. Ltd. The company has been delivering omnichannel communication and telecom solutions such as call center solution, voice broadcasting solution, voice logger solution, multi tenant IP PBX solution, and more. Read More
How CRM System Empowers Call Centers?
Call center is a gigantic industry. That’s why many tools are invented specifically to benefit this industry with the power of advanced technologies. The call center solution is the most used software in the call centers. In fact, some call centers use only this solution in their organization and nothing else. Definitely, the call center dialer software which is loaded with a wide array of features is the best solution and must be in the kitty of the call centers, but there are some more solutions that can be used in the call center industry to increase efficiency and efficacy. Read More
Tips to Use Voice Logger Solution in Call Center Software
Call center solution comes with a wide range of features. These features make it perfect to run all different types of call center campaigns. One of the most important features of the call center dialer solution is the Voice logger aka call recording.
Some call center software solutions offer limited functionality as part of call recording and some call center solutions such as DialShree offers a wider array of features to increase its benefits. You must get the dialer with advanced call routing rules. Read More