Why Predictive Dialer Is Must in the Call Center Software?

Predictive Dialer Is Must in the Call Center Software

Why Predictive Dialer Is Must in the Call Center Software?

Call centers invest a significant amount of money on acquiring different resources, including tools and human resources. For example, every year millions of dollars are invested in agent training in the call center industry across the world. The call centers also invest significant money in getting the best call center solution to provide the required advancement in terms of technology to benefit agents.

Even if the call centers get the best call center software, they use traditional features. There are some features that can help you leverage many benefits. Read More

Top Tips to Improve First Call Resolution

Tips to Improve First Call Resolution

Top Tips to Improve First Call Resolution

First Call Resolution (FCR) is one of the important KPIs in the call centers. There are many key performance indicators that define whether the campaigns are successful or not. Thus, it is necessary to work on it.

What is FCR?

It is a key performance indicator that defines the ratio of calls that have given the required resolution in the very first call. It means the customer did not need to wait to get his or her problem gets resolved.

There are many things one can do to improve this KPI. Here are some of the top tips that one can use to improve FCR ratio: Read More

Agent Experience in Call Center Defines Customer Experience

Agent Experience in Call Center Defines Customer Experience

Agent Experience in Call Center Defines Customer Experience

Call centers often invest a lot of time, money, and resources to increase customer experience and satisfaction. Many of them receive success and many of them stay puzzled with a question: Even after putting all required efforts, why do not they get expected customer satisfaction ratio? The reason behind this might be dissatisfied agents.

Even if you have the best call center solution, but if your agents are unhappy, you are less likely to achieve success. Don’t believe me? This blog will share the top 3 reasons agent experience defines the customer experience.

1. Increased agent hopping results in untrained staff Read More

Live Chat Is Vital in the Travel and Hospitality Industry

Live Chat Is Vital in the Travel and Hospitality Industry

Live Chat Is Vital in the Travel and Hospitality Industry

Communication is vital in the industry these days and all industry verticals need to take benefit of the features and benefits offered by technological inventions. There are many innovative tools that allow uninterruptable communication to allow organizations to stay in touch with customers.

Live chat has turn out to be a powerful means of communication between the organizers and customers irrespective of the business. This mode of social communication enables clarifications of any kind and facilitate deal-making. In today’s world of cut-throat competition, an online presence is crucial to success. Read More

Key Benefits of vTiger CRM Solution for Businesses

Key Benefits of vTiger CRM Solution for Businesses

Automation in business processes has brought radical changes. It increases efficiency, accuracy, and productivity. The CRM solutions are one of those technological inventions that help businesses in introducing automation in process and leverage a range of business benefits.

vTiger CRM solution is one of the most widely used and appreciated CRM aka Customer Relationship Management Solution. It can be used by any scaled business from SMB to MNC. It is an open source CRM solution with a highly customized nature. The vTiger Experts can develop custom modules to add additional functionalities in this CRM solution. Furthermore, they can perform customization to make it fit with your business specifics.

The vTiger is an enterprise CRM solution with a modular architecture, which is easy to customize by the vTiger experts to meet your custom requirements. Let’s explore the top 5 key benefits of the vTiger solution:

Open Source Architecture

vTiger is an open source CRM system. This fact bestows many benefits as with any other open source solution. You can tweak the code and also have ownership of it. Read More

How to Optimize Your Omnichannel Strategy?

Optimize Your Omnichannel Strategy

How to Optimize Your Omnichannel Strategy?

In modern times, many businesses and brands have adopted and executed the omnichannel approach for providing a seamless customer experience. However, most of these businesses do not have a proper plan chalked out for the omnichannel approach. In order to deliver the customer experience that your customers expect from you, it is crucial to plan well in advance as to how the channels will function, their management and quality checks for efficiency.

What is the omnichannel strategy?

Omnichannel strategy is a way or means used by organizations to improve customer experience. Read More

Cloud Vs. On-Premises Call Center Solution: Differences and Advantages

Cloud Vs. On-Premises Call Center Solution

Cloud Vs. On-Premises Call Center Solution: Differences and Advantages

What is a cloud-based call center?

Cloud-based call center software is the one that is hosted in the cloud by a service provider. The cloud is used for storage and processing of all information. The functioning of this call center solution depends on an active internet connection having sufficient bandwidth. As a cloud based call center software is hosted in the cloud, it can be easily accessed from anywhere across the globe just by using an active internet connection.

What is an on-premises call center?

As the name suggests, the setup of this type of call center solution is established in the office premises. Read More