What Solutions Can Be Integrated in a Call Center Software?

Solutions to be Integrated into the Call Center Software

What Solutions Can Be Integrated in a Call Center Software?

Today’s market is very competitive. Of course, call center solutions come with the powerful and never seen before features, but still, using just a call center solution can make it difficult for the call center to bypass competitors. To create a complete customer journey map and to provide better customer service as well as to improve productivity, companies need to work in that direction. One of the solutions is an integrated call center solution.

The integrated call center solution is a call center software solution, which has integrated APIs and solution which would be third party solutions. The provider of a call center solution provides integration of 3rd party APIs and systems. Once these third party solutions are integrated into the call center solution, then this will work as one of the features of the system. Read More

Call Center Salesforce Integration and Its Benefits

Call Center Salesforce Integration and Its Benefits

Call Center Salesforce Integration and Its Benefits

Call center solution is now a household solution. Almost all companies use this tool in their business. Whether to run customer care operations or to run lead generation operations, small to medium scaled businesses use call center solution these days.

Salesforce is a leading CRM (Customer Relationship Management) solution. It not only provides full fledged CRM software, but it also offers a complete enterprise solution to take care of customer relationship related operations.

What is call center Salesforce integration?

Call center Salesforce integration is one type of call center CRM integration. Read More

Top 6 Tips to Reduce Call Drop Rate in a Call Center

Top Tips to Reduce Call Drop Rate in a Call Center

Top 6 Tips to Reduce Call Drop Rate in a Call Center

In recent years, customers have become increasingly conscious of the product they purchase. Consumers want to know about a product and its functionalities in detail before they finally check out. Call centers play a major role in providing these consultation services to customers. However, a high call drop rate indicates the inefficiency of the call center solution to handle many calls which the call center receives. This can cause the call center to fall short to meet the demands of the customers and ultimately impact the sales of the product. To better tackle this problem, here are 6 ways that can help to decrease the number of dropped calls in your call center and enhance the efficiency of the call center software.

1. CRM Integration to Increase Efficiency Read More

Helpdesk Ticketing System over Email Increases Productivity

Helpdesk Ticketing System over Email Increases Productivity

Helpdesk Ticketing System over Email Increases Productivity

There was a time when companies used only emails to provide online customer support. But the problem started when companies began to expand and their customer base began to grow. With the increased customer service requests, it becomes extremely difficult for you to handle your inbox and keep track of each request. This is where helpdesk ticketing solution comes into play. It enables the help desk to maintain a powerful database that holds as well as manages the queries of the customers.

So how exactly does it work? If you are using a solution and having any technical issue, all you have to do is to raise a ticket using the online ticketing solution. Read More

Advanced Call Distribution in Detail with Benefits

Advanced Call Distribution in Detail

Advanced Call Distribution in Detail with Benefits

Call centers have to handle a large number of calls on a daily basis. One thing that all of these calls have in common is that they all have to go through the ACD (Advance Call Distribution). The Automatic Call Distributor, better known as ACD, is a call center software, which answers the inbound calls and routes them to specific agents. ACD is responsible for handling the communication process in a call center. Hence, this call center solution must be used creatively and efficiently to boost customer experience. Below mentioned are a few ways to get creative with the ACD software and improve customer satisfaction.

Prefer VIP calls Read More

Call Center CRM Integration Benefits for Insurance Agency

Call Center CRM Integration Benefits to Insurance Agency

Call Center CRM Integration Benefits for Insurance Agency

Insurance agencies can use different solutions to grow their business. Call center solution and CRM software are some of the top solutions which are used in leveraging various benefits.

Call center solution is a leading tool that can be used by insurance agencies to call prospects and customers as well as to handle incoming calls of the customer. On the other hand, CRM (Customer Relationship Management) solution can be used to store information about customers.

The call center CRM integration is a process of integrating a call center solution with the CRM system. This integration provides a combined solution to the insurance company. Read More

WebRTC Development For Smart Communication Solutions

WebRTC Development For Smart Communication Solutions

WebRTC works on the concept of real time communication on the web. This technology allows the calling and conferences between multiparty using this technology. As it is a browser based technology, what you need is simply the internet connection, WebRTC enabled browser and required hardware such as headphones and smartphones or laptops. That is it!

We, Elision, are one of the early adopters of WebRTC technology. We offer custom services and solutions in this technology. We have served many customers with the custom module and application development in the WebRTC. These applications and modules empower the existing communication software and solution. Read More

Top 5 Tips to Enhance Customer Support

Tips to Improve Customer Support - Elision

Top 5 Tips to Enhance Customer Support

Better customer support results in increased repeat and referral business. Also, it helps in creating a positive business brand for your enterprise. To assure the best customer support, you need to assure that your staff handling customer support has everything they need to provide the best support and care services.

We are leading VoIP Company and we have benefited many businesses with our services and solutions. Today, based on our more than a decade long experience, we will share the top 5 tips to improve customer support. These tips can be used by any small business or a well established call center or customer care center. Read More