VICIDial vTiger Integration Guide

VICIDial vTiger Integration Guide

VICIDial vTiger Integration Guide

Whether we talk about call centers or we talk about non-profit or profit organizations, all can use call center solution and CRM system to gain some amazing benefits. For various reasons, the VICIDial has been one of the most popular call center software. On the other hand, the vTiger is one of the widely used CRM systems. There are many companies that use both of these solutions and switch back and forth to access different features of these two most powerful solutions involved in lead generation, support and customer care tasks.

What is VICIDial vTiger Integration?

As mentioned earlier, both of these solutions are commonly used in many call centers and companies. Read More

Tips to Increase First Contact Resolution in Call Center

First Contact Resolution Can Satisfy Customers

Tips to Increase First Contact Resolution in Call Center

For every company, solving customer queries is the first and foremost goal. The businesses must resolve customer problems else users will drift away from their services. First contact resolution, FCR, requires more than just employing friendly agents. To assist the users properly, the businesses require a culmination of agent training, efficient contact center protocol, and a robust omnichannel solution. Here are five ways to achieve FCR in your business or call center:

Discuss goals with your staff

To serve the customers in a better way, agents need to know what the company is aiming for. Read More

Why Social Media Channels Are Crucial for Call Centers and Their Growth?

Social Media Channels Are Crucial For Call Centers And Their Growth

Why Social Media Channels Are Crucial for Call Centers and Their Growth?

In a world where customers get so many options to choose from, it is hard for the businesses to get, and retain the users. For a business to retain a customer, they have to come up with everything that a user is looking for. Customer satisfaction plays a crucial role if you want to succeed as a business. Especially call centers, where users are typically routed so that an actual human can solve their problems.

Call centers need to accept the changing trends to win customer delight. Communicating with the customer and interacting with them helps if you need to provide a solution to their problems. Read More

Collection Module for Call Center Solutions

Collection Module for Call Center Solutions

Collection Module for Call Center Solutions

Collection business is one of the biggest businesses in the call center industry. The call centers run campaigns to remind people to pay their EMIs on time. The EMIs can be for mortgages, loans, automobile, etc. Generally, the businesses use the call center solution studded with a wide array of features. However, the working model of the call centers running campaigns for collection is different than the traditional call center campaigns. Also, there are many call centers that provide calling services for collection. Thus, we have developed a feature rich collection module. Read More

Top 3 Benefits of Using CRM Solution in a Call Center

Top 3 Benefits of Using CRM Solution in a Call Center

The call center industry is one of the biggest and most successful industries. There are many call centers around the world and more and more are joining this industry by opening their own call centers. As everyone knows, the first thing anyone needs to get to run a call center business is a feature rich call center solution. But, the call center software is not the only required solution, the call centers need some more tools as well. The CRM system is one of the most important solutions that each call center must have. Some call center solutions come with an integrated CRM system, but often, it is not as advanced as a complete customer relationship management solution aka CRM solution is. Read More

Top 3 Must Use Tools for a Call Center

Must Use Tools for a Call Center

Top 3 Must Use Tools for a Call Center

Call centers are a lifeline for many businesses. Some businesses outsource their call center business to full-fledged call centers and some set up an in-house call center to take care of call center related operations. In any case, the call center has to use top solutions and tools. They can’t rely on the traditional telephone to provide call center services.

Now, the question is, which are the must-have tools to make sure the call centers provide effective services within the minimum time to the customers so the revenues and ROI, both can be increased. Read More

How to Make Call Center Service Effective?

How to Make Call Center Service Effective?

The companies need to satisfy their customers in every possible manner they can. Their obligation does not come to an end when they close the sale, rather it starts from that specific point. The after-sales service binds the customer to the brand or company. It involves guiding and helping the customers or potential customers with any type of issue which they may face during or after the purchase of the product or service. If representatives can help the customers with any problem or query, then it would enhance the customer’s experience. Read More

VICIDial Add-ons Make It a Futuristic Solution

VICIDial Add-ons Make It a Futuristic Solution

VICIDial Add-ons Make It a Futuristic Solution

VICIDial is a leading call center solution. It is available as an open source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call center solution needed to run basic call center campaigns for free. The VICIDial system has all features to take care of the campaigns in startup days of any call center. However, it cannot stand against the advanced call center software available in the market. It doesn’t have all features to get a competitive edge and this can work against the business in some cases. Read More

What Is the Omnichannel Call Center Solution?

What Is Omnichannel Call Center Solution

What Is the Omnichannel Call Center Solution?

Technology changes rapidly and changes in technology affect all industry segments and its solutions. One of the most progressive industry segments is the call center.  In the call center industry, things change at a revolutionary speed. The increase in the importance of customers, the call centers are leaning for the solution and best practices to retain customers. To meet this agenda, call centers use the call center solution. In this industry, there are many different types of call centers available in the market. One of the most popular types of call center solution is the omnichannel call center software. Read More

WebRTC Solutions and Its Benefits

WebRTC Solutions and Its Benefits

VoIP technologies have enhanced personal and professional, both types of communication. There are some interesting VoIP solutions available in the market and those are making marks for sure. WebRTC is one of the leading VoIP technologies these days. There are so many interesting communication solutions, which are getting built in this VoIP development technology.

By using expert WebRTC development services, one can develop a solution to satisfy rich communication needs. Read More