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Elision Successful Participation in TradeConnect and Singapore Trip

Our CEO and Founder, Mr. Mehul Shah, was selected as one of the delegates in the private business event, called, TradeConnect. The event was a commendable initiative taken by the GlobalLinker. The GlobalLinker came with an amazing thought of connecting business owners of three Asian countries, namely, India, Singapore and the Philippines and to encourage cross border business opportunities. The GlobalLinker sponsored the whole event which was conducted in Singapore. The event was under the same roof where the famous Singapore event takes place, called, Fin Festival Singapore. This time the Fin Festival Singapore was buzzing more than before because of the presence of India Prime Minister Mr. Narendra Modi. The organizer of TradeConnect had selected 25 business owners from each mentioned Asian countries and we are glad that our CEO and Founder, Mr. Mehul Shah, was one of the chosen Indian business owners.

Mr. Mehul Shah is back from the event and his extended business trip after the event and here are the highlights from this trip of Elision’s leader in Singapore. (more…)


Impact Of WebRTC Client Solution In The Education And eLearning Sector

The most prevalent educational field is continuously undergoing through the latest innovations and updates. Various eLearning platforms continuously go under transformation. This has created a big space for the WebRTC. The majority of the students as well as educators everyday interact with one another, but this is now becoming as the primarily-used standard web page as well as document-based user interfaces.

The currently used methodology
Currently, there are audio and video conferencing options which are majorly known and available in the educational field for the students and educators like Skype and Adobe Connect. It’s a known fact that both these solutions require additional software or a complete standalone application to be installed. Also, the setup time for establishing these conferences or calls is quite high while some even require a license fee or setup cost (in case of some software). (more…)


Elision is One of the Selected Delegates at TradeConnect

The global linker has organized a business event in Singapore, called, TradeConnect. This is a private event and only specially invited delegates can attend this business event in Singapore. This is a one day event which will be completely sponsored by the Global Linker. It has invited 25 business owners and leaders from three different countries, namely, India, Singapore and the Philippines. The global linker will provide a networking platform for these business owners to communicate, collaborate and affiliate to explore the business opportunities.

We are feeling an immense pleasure to share that our Founder and CEO, Mr. Mehul Shah, is one of the chosen delegates at this event. Out of 25 business leaders in India, our Founder and CEO, Mr. Mehul Shah is the one.

Here is what Mehul commented on this:

“It is indeed a pleasure getting selected to be part of this event. This is definitely a great initiative taken by the Global Linkers by connecting the business leaders of these three countries. I am really excited to be part of this event and take benefit of the platform Global Linker has opened for the business owners and industry leaders.” (more…)


Omnichannel Contact Center Solution is the Future

The world is moving faster to the technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center solution. The amazing range of features made it loved by consumers as well as users. It has been predicted by the industry leaders that the omnichannel call center solution is the future. Let us share the top reasons for the popularity of this solution:

Single software to provide complete customer support

The omnichannel contact center software is all in one solution for any small to big call center or customer support center. (more…)


Top 3 Reasons You Should Opt for vTiger Customization from Expert vTiger Developers

Built on Linux Apache MySQL (PHP) LAMP, vTiger can be regarded as one of the best CRM software that has excellent built-in solutions. These solutions range from email marketing to activity and project management. It acts as a one-stop solution management for most enterprises in the world. The vTiger CRM software is an open-source and ideal for all kinds of enterprises. It is extremely flexible and can be customized according to the specific needs of your business through the vTiger customization process. With this CRM, you can manage enterprise activities related to inventory that include sales force and marketing automation, customer service, procurement and customer support. The tools and add-ons will help you in enhancing the productivity of your enterprise. It is the modular structure of this CRM software solution that enables you to customize the module development according to your business requirement. Here are the top 3 reasons that prove why you should get vTiger customization from an expert:

  1. Unique solution

There are many companies out there that do not want to go with the one-size-fits-all solution. (more…)


Contact Center Solution with Latest Trends for Structured Customer Experience

A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.

I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:

High-end contact center analytics:

The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. (more…)


WebRTC Web Phone for Managers and C-level Executives

WebRTC is one of the best VoIP technologies to develop amazing solutions to strengthen communication and collaboration. There are many different unified communication systems that can be built on top of the WebRTC such as, WebRTC Client, Web Phone, etc. In this article, we will talk about the most popular WebRTC solution, namely, web phone.

The web phone uses browser technology to initiate, conduct and tear down the calls and conferences. The experts perform WebRTC development to build a feature rich web phone that supports voice and video call, chat and file share feature. This WebRTC based web phone can be used for the staff members, call center agents, etc. (more…)


Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Things to Remember While Handling Inbound Call Center Service Calls

Call centers can achieve success milestones only if they provide the best customer services. Whether it is a BPO or an in-house call center setup for a business, the agents / executives must have required skills and expertise to handle the customer calls. They must have latest tools such as, Contact center solution, CRM solution, etc., so they can handle the calls efficaciously. Moreover, the companies must conduct training sessions on a regular basis to train the agents / executives to handle calls.

The customer care centers often attend inbound calls and following the tips shared in this article will improve the skills to handle a call and increase customer satisfaction.

Be Professional

Whenever you attend the call, you have to make sure to be professional. Of course, good contact center software pops up the script that you may read to assure the professionalism required. (more…)


Voice Broadcasting Solution for Education Industry

Voice Broadcasting Solution for Education Industry

Education industry needs a communication solution that can provide uninterruptable communication. The voice broadcasting solution is one of the most effective and useful solutions that provides personalized and powerful communication tool to the education industry.

The educational institutes such as schools, colleges, universities, etc. can use this tool to run call broadcasting campaign. The call broadcasting campaign is a mechanism to send a pre-recorded voice message to mass audiences with a single click. It means the educational institute can send a personalized voice message to all parents with a single click. This voice message can be a voice message recorded by a school teacher or principal or a message recorded by a professional voice artist.

The voice broadcasting solution provides a tool that will remove all barriers from the communication. (more…)


Why Dialshree Is the Best Contact Center Solution?

Reasons why Dialshree Is the Best Contact Center Solution

Contact center solution is important for any call center or customer care center to run their lead generation and lead nurturing campaigns effectively. There are hundreds of call center solutions available in the market, but we are proud to say that the best contact center solution is Dialshree and we can confidently say that there is none other solution as good as the Dialshree. Wondering, why? Let me share the top 5 reasons that prove the Dialshree is the best contact center solution.

 1. Feature-rich

The Dialshree contact center solution is furnished with all simple to advanced features that are required to run inbound, outbound or blended calling campaigns. The agents can double their productivity with all available calling controls and at the same time, the supervisor can barge-in, whisper or coach the agents provide the best service to the caller. The call centers can increase customer satisfaction with the features such as, skill based routing, predictive dialer, sticky agent, progressive dialer, etc. (more…)