IVR System to Reduce Cost and Increase Benefits

Interactive Voice Response System aka IVRS has benefited many companies since its inception. The IVR System automates many tasks and allows customers to self serve them. Technically saying, the IVR solution is a telephonic menu which plays predefined voice menu; allows customers to select the most suited option; identify the action and serve with the specific step which can be a next IVR menu or some action. There are many companies which are getting benefited by the IVR system.

The IVR solution bestows many benefits to the companies. This article shares key benefits of this Interactive Voice Response system: Read More

Code Blue Solution: Emergency Alert System for Hospitals

An emergency is an unavoidable circumstance which can occur any time. Thus, we all need to be armed with the latest tools and technologies to deal with the emergency with the least damage and quick rescue. Hospitals serve many patients at the same time. The patients can’t move fast in case of emergency. Thus, it is mandatory to have everything in place to ensure the quickest possible rescue. The Code Blue: Emergency Alert solution can work miraculously for the hospitals.

Let me share, how does it work?

  • The Code Blue Emergency Alert solution is a telephonic system developed by Elision Technolab LLP.
  • It creates different groups of relevant people and assigns an extension to each of them. Each group is given a name with a color code. For example, the cardiac specialist group has an assigned extension 701 and given the name “Blue”.
  • In case of emergency, just a single extension call will inform everyone in that extension group. Following earlier example, the call on 701 will inform everyone in the group called Blue. This group may have doctors, nurses, and other staff
  • Once they are informed, they may start doing the rescue work such as getting medicine or operation theatre, etc. ready.

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Top 3 Things to Look For While Hiring a VoIP Developer

VoIP solutions are getting integrated by many companies nowadays due to the benefits it offers. The companies may need different features in their VoIP solution and after VoIP solution development; they may need ongoing support services. Thus, it is always a good idea to hire a VoIP developer who not only develops all the features you are looking for, but also stays together to provide ongoing support as and when required. If you, too, are looking for hiring a VoIP Developer, this article shares top 3 things to look for while hiring a VoIP developer to ensure you get the best one! Read More

Automobile Industry Blossoms with Contact Center Solution

Gone are the days when once a vehicle is sold, the work is done for the Automobile center. Now, the Automobile centers are involved in many best practices to increase the sale and recurring as well as referral business. These activities include:

  • Marketing about existing and new range of vehicles
  • Helping customers with constant support to finish all required documentation and paperwork
  • Staying in touch with the customer as part of customer relation building activities

In fact, there are many automobile centers, which also assist customers in the process of vehicle insurance, vehicle service, RTO passing and many other post sales activities to increase the revenues and business model expansion. Read More

Increase Your Productivity by Choosing Helpdesk Ticketing System over Email

There was a time when companies used only emails to provide online customer support. But the problem started when companies began to expand and their customer base began to grow. With the increased customer service requests, it becomes extremely difficult for you to handle your inbox and keep track of each request. This is where helpdesk ticketing software comes into play. It enables the help desk to maintain a powerful database that holds as well as manages the queries of the customers.

So how exactly does it work? If you are using a solution and having any technical issue, all you have to do is to raise a ticket using the online ticketing solution. Then, the technical team will check the ticket, resolve your problem and update the status of the ticket depending on the case. Compared to emails, it has made it a lot easier to track and manage the technical issues. Here are some reasons why the helpdesk ticketing system is better than email solution to handle technical support requests: Read More

Explore the Next Generation Telecom Solution with Multi-Tenant PBX Solution

If you are in the IT business, you can clearly understand why it is highly important to adopt the VoIP solutions and the PBX solution nowadays. Be it healthcare business or hosted services, if you are a Multi-Tenant PBX service provider, you will always be in the limelight. The best thing about this solution is, one can start a business as a PBX service provider and avail the service at a really cost-effective price, and the maintenance of this solution is really easy. With the help of Multi-tenant IP PBX solution, different branches can collaborate and integrate a seamless communication mechanism. This is the ultimate solution with the help of which, one can manage the whole communication solution from a central location or office.

Before going to discuss the advantage of Multi-tenant PBX services, we need to know what Multi-tenant PBX solution actually is! The Multi-tenant PBX solution refers to the software based solution, which can be deployed on your server that is residing on a server at your premises or on the cloud. The solution is not at all restricted with any one option. Read More

CRM System and Call Center Solution Integration: Top 5 Benefits

The customer is now in the focal point of any business, no matter what industry it is. This has increased the demand of customer care and customer support centers. There are many call centers, customer support centers and customer care centers who work 365*24*7 to ensure the best user experience. Any of the earlier mentioned customer care center will require 2 main solutions to give the best possible user experience:

  1. Call Center Solution
  2. CRM (Customer Relationship Management) system

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Missed Call Solution and Its Utilities: Complete Guide

The Missed call solution is getting popular among the consumers and therefore among the businesses. There are many people who have started utilizing it in favor of their business augmentation. However, there are many business owners who are still unaware of this amazing communication solution. This article will educate you with the detailed understanding of Missed call solution and its different utilities.

What Is Missed Call Solution?

The Missed call solution is a new way of communication. There are 2 different ways to utilize this solution: Read More

Voice Broadcasting: Easiest way to Connect Directly with Millions of Potential Supporters Nationwide!

The Most Powerful Sound in the World!!! A Ringing Smart Phone stops people and demands attention!!!!
Elision provides all the Tools needed to embark on a Political Campaign that actually Works and which are proven to deliver your Campaign Message in the Most Effective Medium. We use the Voice Broadcasting System which is simply the fastest and Most Cost Effective Way to reach Voters and Outshine the Competition.

The most effective way to reach out to voters and canvass for support is for the candidate to call them directly. How could anyone have the time to accomplish this? With the help of Elision Voice Broadcasting System (eVBS) from Campaign, a voice message is to be recorded and broadcast to millions of people in across the state as a phone call without over extending your budget. Read More