“Elision Automates all inbound/outbound calling process of Calling24x7 with its feature rich Predictive Dialer”
Calling 24o7 is a domestic call centerhaving 150+ seats of capacity that offers end-to-end solutions in the area of inbound / outbound telecalling with regional language skills.
Proven expertise in several Voice and non-Voice processes for the Insurance, Telecom and Banking sectors is the strong foundation on which Calling 24o7 today stands.
- 1) Increase Agent productivity
- 2) All Agents systems were converted from windows to Linux with best sound quality
- 3) 3rd Part CRM integration via API to get leads from clients.
Solution from Elision :
Calling24o7 choose contact centre DialShree Solution from Elision for their entire 150+ seats.
Below modules / functionalities were chosen as part of service from Elision.
- Inbound / Outbound based Predictive dialer
- IVR System for handling automated incoming calls
- Digital Voice Recording for all calls
- Real Time Reporting along with Call Barging & Call Whispering
- Pre-Recorded Advertisement for customer who are in Call Queues or who are music on hold & automated Off-Office hours announcement with Graphical interface.
Customization Offer :
- SMS / Email functionality to be integrated in Dialer for customer communication.
- Customize Follow Up process for clients
- DNC scrubbing for dialable numbers
- Voice Broadcasting survey campaign & interested candidate to be connected with inbound agents.