--- title: "Combat COVID 19 with DialShree: Omnichannel Call Center Solution" url: "https://www.elisiontec.com/combat-covid-19-with-dialshree-omnichannel-call-center-solution/" date: "2020-03-15T18:33:37+05:30" modified: "2023-04-12T11:53:38+05:30" author: name: "Hiren Pancholi" url: "https://www.elisiontec.com" categories: - "Call Center" - "Call Center Solution" - "Contact Center Solution" word_count: 514 reading_time: "3 min read" summary: "COVID 19 cases are growing. It is now pandemic. There is hardly any country in which Coronavirus has not taken away life. This disastrous situation has enforced the government to add some restricti..." description: "COVID 19 is pandemic. Use Remote Agent add-on of DialShree to fight back with this situation. Read the complete article to know more. Book a Free Demo now." keywords: "Call Center, Call Center Solution, Contact Center Solution" language: "en" schema_type: "Article" related_posts: - title: "Unlocking the Future of Customer Experience, with AI; Elision & GITEX 2023 Trends" url: "https://www.elisiontec.com/unlocking-the-future-of-customer-experience-with-ai-elision-gitex-2023-trends/" - title: "WhatsApp Banking: The Ultimate African Banks Playbook for 2026" url: "https://www.elisiontec.com/whatsapp-banking-the-ultimate-african-banks-playbook-for-2026/" - title: "How AI driven Live Assistance as Agent Copilot Can Cover Performance Gap in Banking Communication?" url: "https://www.elisiontec.com/how-ai-driven-live-assistance-as-agent-copilot-can-cover-performance-gap-in-banking-communication/" --- # Combat COVID 19 with DialShree: Omnichannel Call Center Solution _Published: March 15, 2020_ _Author: Hiren Pancholi_ ![Combat COVID-19 with DialShree- Omnichannel Call Center Solution](https://www.elisiontec.com/wp-content/uploads/2020/03/Combat-COVID-19-with-DialShree-Omnichannel-Call-Center-Solution.jpg) COVID 19 cases are growing. It is now pandemic. There is hardly any country in which Coronavirus has not taken away life. This disastrous situation has enforced the government to add some restrictions such as canceling all mass gatherings. This is the reason in many countries, international conferences and expos such as Call and Contact Centre Expo are postponed. Furthermore, in some countries, the situation is very serious and that is why the government has enforced the law to keep educational institutes and offices closed. As we all know, it is not possible to keep the work closed completely. There are some commitments and deadlines that we need to meet. There are some obligations we need to take care of. In a nutshell, we cannot even think about keeping the work closed. However, calling employees to the office can create a life threatening situation as well as put you in a situation of doing legal offense. Then, what to do? How to deal with [COVID 19](https://www.who.int/health-topics/coronavirus) situation and that also without putting anyone in danger? Solution is *[DialShree](https://www.elisiontec.com/products/contact-center-solutions/).* DialShree can help you combat Corona Virus without stopping work. How? Let me explain. DialShree is a call center solution that is loaded with an amazing range of features. There are many features and add-ons which can help you deal with the Coronavirus threat without compromising work productivity. ## Remote Agent It is an add-on available in DialShree: Call Center Solution. It lets your employees work from home. You can ask them to take care of work and attend official calls. They can either login to the DialShree system via their computer or laptop or via their smartphone. One can access all features of this best call center solution via a web browser as it is a web application. The Remote Agent add-on offers even better functionality. Without logging into the call center software, your employees can work and all the official calls will be logged into the call center system and the personal call will not be. We have that kind of mechanism to let you measure the productivity of an employee working from home without intervening in his personal space. ## Omnichannel DialShree is not just a call center solution. It is an omnichannel call center solution. It supports all modes of communication such as: - Voice calls - Screen share - Video calls - Chat - SMS - Email - Fax - WhatsApp - Facebook - Twitter Thus, remote employees can take benefit from working with the advantages of unified communication. Whether it is internal communication or it is outbound communication, your employees can be available on omnichannel communication modes. ## Other features There are many more features in the DialShree: Call center solution, which can help you empower your employees without any risk of the Coronavirus by coming to the office. For example, the call forwarding feature will help you forward all calls to the personal number of the employee. There are many more features and add-ons that can help you allow your employees to work remotely so you can combat COVID 19 without taking any risk with the help of your employees. For more details, [contact us](https://www.elisiontec.com/contact/). ** ![Loading](https://www.elisiontec.com/wp-content/plugins/page-views-count/ajax-loader-2x.gif) --- _View the original post at: [https://www.elisiontec.com/combat-covid-19-with-dialshree-omnichannel-call-center-solution/](https://www.elisiontec.com/combat-covid-19-with-dialshree-omnichannel-call-center-solution/)_ _Served as markdown by [Third Audience](https://github.com/third-audience) v3.5.3_ _Generated: 2026-09-04 21:30:13 UTC_