Combat COVID 19 with DialShree: Omnichannel Call Center Solution
Ready to start your eCommerce journey?
Get in touchRecent Posts
- Overcoming the Talent Shortage in Africa’s Contact Center Industry
- 5 Types of Customer Service [Highs and Lows]
- Omnichannel Contact Center: A Champion’s Guide that You’ll Ever Need
- How Does NBFC Improve Customer Experience?
- Top 7 Customer Service factors in Africa
- How Does Call Center Solution Reduce NPA for Collection Agencies?
- How To Start A Call Center in 2023 (Processes, Tips, Tools)
- Contact Center Trends in South Africa for 2023
- How To Empower Collection Agents in NBFC Contact Centers?
- Five Major Types of Customers and What They Demand
COVID 19 cases are growing. It is now pandemic. There is hardly any country in which Coronavirus has not taken away life. This disastrous situation has enforced the government to add some restrictions such as canceling all mass gatherings. This is the reason in many countries, international conferences and expos such as Call and Contact Centre Expo are postponed. Furthermore, in some countries, the situation is very serious and that is why the government has enforced the law to keep educational institutes and offices closed. As we all know, it is not possible to keep the work closed completely. There are some commitments and deadlines that we need to meet. There are some obligations we need to take care of. In a nutshell, we cannot even think about keeping the work closed. However, calling employees to the office can create a life threatening situation as well as put you in a situation of doing legal offense. Then, what to do? How to deal with COVID 19 situation and that also without putting anyone in danger?
Solution is DialShree.
DialShree can help you combat Corona Virus without stopping work.
How?
Let me explain.
DialShree is a call center solution that is loaded with an amazing range of features. There are many features and add-ons which can help you deal with the Coronavirus threat without compromising work productivity.
Remote Agent
It is an add-on available in DialShree: Call Center Solution. It lets your employees work from home. You can ask them to take care of work and attend official calls. They can either login to the DialShree system via their computer or laptop or via their smartphone. One can access all features of this best call center solution via a web browser as it is a web application.
The Remote Agent add-on offers even better functionality. Without logging into the call center software, your employees can work and all the official calls will be logged into the call center system and the personal call will not be. We have that kind of mechanism to let you measure the productivity of an employee working from home without intervening in his personal space.
Omnichannel
DialShree is not just a call center solution. It is an omnichannel call center solution. It supports all modes of communication such as:
- Voice calls
- Screen share
- Video calls
- Chat
- SMS
- Fax
Thus, remote employees can take benefit from working with the advantages of unified communication. Whether it is internal communication or it is outbound communication, your employees can be available on omnichannel communication modes.
Other features
There are many more features in the DialShree: Call center solution, which can help you empower your employees without any risk of the Coronavirus by coming to the office. For example, the call forwarding feature will help you forward all calls to the personal number of the employee.
There are many more features and add-ons that can help you allow your employees to work remotely so you can combat COVID 19 without taking any risk with the help of your employees. For more details, contact us.