A custom recording module has been developed by Elision which can be used to record each incoming and outgoing calls as well as searching the voice recordings.

We have developed a custom Call recording module for VICIDial which provides custom features as listed below:

  • Call recording for inbound calls
  • Call recording for outbound calls
  • Click and play call recording in VICIDial system itself
  • Download, save and play call recording
  • Search call recording based on different criteria such as:
    1. – Call Date
    2. – Campaign Name
    3. – Customer Number
    4. – Inbound/ Outbound Call
    5. – Agent Name
    6. – Call Status
    7. – Call Duration

contact us  to get a free demo and know more features of this amazing solution.

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