---
title: "DialShree Advancements 2020: Made It More Prevailing"
url: "https://www.elisiontec.com/dialshree-advancements-2020-made-it-more-prevailing/"
date: "2020-12-28T14:45:52+05:30"
modified: "2023-04-03T15:37:54+05:30"
author:
  name: "Hiren Pancholi"
  url: "https://www.elisiontec.com"
categories:
  - "Call Center"
  - "Call Center Service"
  - "Call Center Solution"
  - "Cloud Call Center Software"
  - "Collection Agency Tools & Tips"
  - "Contact Center Solution"
  - "Hosted call center solution"
  - "Omnichannel call center solution"
  - "Smart Solutions"
word_count: 558
reading_time: "3 min read"
summary: "DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since it..."
description: "DialShree: Call Center Solution has been advanced and popular software. Learn about major developments made in 2020 to empower DialShree and its users."
keywords: "Call Center, Call Center Service, Call Center Solution, Cloud Call Center Software, Collection Agency Tools & Tips, Contact Center Solution, Hosted call center solution, Omnichannel call center solution, Smart Solutions"
language: "en"
schema_type: "Article"
related_posts:
  - title: "The Role of Cloud Technology in the Growth of Africa’s Contact Center Industry"
    url: "https://www.elisiontec.com/the-role-of-cloud-technology-in-the-growth-of-africas-contact-center-industry/"
  - title: "How AI driven Live Assistance as Agent Copilot Can Cover Performance Gap in Banking Communication?"
    url: "https://www.elisiontec.com/how-ai-driven-live-assistance-as-agent-copilot-can-cover-performance-gap-in-banking-communication/"
  - title: "Role of Truecaller for Business in the Banking Industry"
    url: "https://www.elisiontec.com/truecaller-for-business-role-in-banks/"
---

# DialShree Advancements 2020: Made It More Prevailing

_Published: December 28, 2020_  
_Author: Hiren Pancholi_  

![DialShree Advancements 2020 Made It More Prevailing](https://www.elisiontec.com/wp-content/uploads/2020/12/DialShree-Advancements-2020-Made-It-More-Prevailing.jpg)

DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich [call center solution](https://www.elisiontec.com/products/contact-center-solutions/). Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features.

In this blog, we will share more details of the major features we have added this year to benefit our customers.

## 1. Data verification

This add-on lets managers verify and authenticate phone numbers and email addresses. In addition to that, [Data Verification](https://www.elisiontec.com/elision-launched-data-verification-add-on-for-dialshree-users/) add-on also provides value-added information such as the country of the lead, its time zone, local phone format, phone carrier, country code, etc. The information provided by this add-on can help in classifying leads and run group-wise campaigns.

## 2. WhatsApp integration

We have been offering call center [CRM](https://en.wikipedia.org/wiki/Customer_relationship_management) integration as well as email and SMS integration. We have added call center WhatsApp integration to offer an additional communication channel. After the integration, [WhatsApp](https://www.whatsapp.com/) will be made available within the call center dialer as an additional communication channel.

## 3. Social media integration

Along with [WhatsApp](https://www.whatsapp.com/), we have also added social media platforms. Customers use social networking sites to share their thoughts and queries. To address these questions and concerns of clients or prospective customers, the use of social media channels has become necessary. To make sure our customers do not need to juggle between different social media channels and call center software, we have made the integration of popular social media sites such as Facebook, Twitter, etc. with our call center solution, [DialShree](https://www.capterra.co.cr/software/144944/dialshree).

## 4. Collection module

One more amazing feature, we have added to our contact center solution is a [collection module](https://www.elisiontec.com/solutions/collection-communicatio). It is an exclusive module developed with multiple features to empower collection agencies. It automates many operations related to collection campaigns to ensure high productivity and accuracy. Our call center collection integration service has empowered many collection companies.

## 5. DialShree Mobi

The use of smartphones has increased like anything in the past decade. To help call centers using DialShree and interested in using a mobile app to run calling campaigns, we have developed a mobile app, called [DialShree Mobi](https://www.elisiontec.com/elision-launched-dialshree-mobi-for-efficient-remote-work/). This mobile app is available for both, Android and Apple users. It has all features that agents need to handle incoming, outgoing, or blended calls.

## 6. Work from Home Add-on

The year 2020 changed many things and one of them was the working model. Many on-premises call center solutions switched to remote setup. We made a cloud call center solution available to our customers. Not only that, to ensure all challenges and roadblocks can be removed, we have developed the Work from Home module. It helps call centers to run true remote call centers. It can work even when agents do not have a system and internet. It has different working models, which make remote working possible.

## 7. Hosted call center solution

We also launched a hosted solution this year. Now, call centers or companies can choose to use hosted software instead of buying the license. All features and unified communication channels are made available at affordable rates.

If you are interested in any of these launched products or our call center software [contact us](https://www.elisiontec.com/contact/).

*<svg preserveaspectratio="xMidYMid meet" version="1.0" viewbox="0 0 502 315" xmlns="http://www.w3.org/2000/svg"><g fill="" stroke="none" transform="translate(0,332) scale(0.1,-0.1)"><path d="M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z"></path><path d="M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z"></path><path d="M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z"></path><path d="M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z"></path><path d="M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z"></path><path d="M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z"></path><path d="M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z"></path><path d="M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z"></path><path d="M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z"></path></g></svg>* ![Loading](https://www.elisiontec.com/wp-content/plugins/page-views-count/ajax-loader-2x.gif)


---

_View the original post at: [https://www.elisiontec.com/dialshree-advancements-2020-made-it-more-prevailing/](https://www.elisiontec.com/dialshree-advancements-2020-made-it-more-prevailing/)_  
_Served as markdown by [Third Audience](https://github.com/third-audience) v3.5.3_  
_Generated: 2026-08-17 13:55:19 UTC_