--- title: "How Elision IVR Helps Healthcare Industry Reduce Cost while Becoming more Efficient" url: "https://www.elisiontec.com/how-elision-ivr-helps-healthcare-industry-reduce-cost-while-becoming-more-efficient/" date: "2015-04-27T08:26:31+05:30" modified: "2024-02-14T14:45:16+05:30" author: name: "Hiren Pancholi" url: "https://www.elisiontec.com" categories: - "Healthcare" - "IVR System" - "News" word_count: 567 reading_time: "3 min read" summary: "Interactive Voice Response, or IVR, is the latest technological response system on the block. Putting it simply, an Interactive Voice Response system enables a computer to interact efficiently with..." description: "Learn how Elision IVR has improved the perception of the company/brand name (CIMS Hospital) in the eyes of the consumer and created a win-win situation ." keywords: "Healthcare, IVR System, News" language: "en" schema_type: "Article" related_posts: - title: "How to Improve Customer Service After-Hours with Conversational IVRS?" url: "https://www.elisiontec.com/how-to-improve-customer-service-after-hours-with-conversational-ivrs/" - title: "Elision Technologies Shines at Bharat BFSI Leadership Summit & Awards 2024." url: "https://www.elisiontec.com/elision-technologies-shines-at-bharat-bfsi-leadership-summit-awards-2024/" - title: "Interactive Voice Response System: Conventional Yet Super Powerful Tool!" url: "https://www.elisiontec.com/interactive-voice-response-system-conventional-yet-super-powerful-tool/" --- # How Elision IVR Helps Healthcare Industry Reduce Cost while Becoming more Efficient _Published: April 27, 2015_ _Author: Hiren Pancholi_ ![How Elision IVR helps Healthcare Industry](https://www.elisiontec.com/wp-content/uploads/2015/04/Elision-IVR.jpg) Interactive Voice Response, or [IVR](https://www.ibm.com/topics/interactive-voice-response#:~:text=Interactive%20voice%20response%2C%20or%20IVR,information%20without%20a%20live%20agent.), is the latest technological response system on the block. Putting it simply, an Interactive Voice Response system enables a computer to interact efficiently with a caller. ## Interacting with Callers: This interaction takes place through the use of voice and [DTMF](https://www.techtarget.com/searchnetworking/definition/DTMF#:~:text=Dual%20tone%20multi%2Dfrequency%20(DTMF)%20is%20the%20sounds%20or,two%20tones%20at%20specific%20frequencies.) (Dual-tone multi-frequency signaling) tones via a keypad. Let us simplify that for you. Haven’t we all called customer complaint centers? If our broadband connection is down, to check our mobile phone balance or making a return request for that bag we picked up online(it was way too big)? Ah, you have, haven’t you? Very often nowadays, we are greeted with an automated response system which classifies and sub-categorizes our queries. What this does is that is directs our queries onto a specialized customer care representative instead of a generic one who cannot satisfy the specific problem we are facing. In some cases human interaction isn’t even required! It would go something like this; “Dial #1 for order enquiries”, “Dial #2 for return requests”, “Dial #3 for customer complaints” and so on and so forth. Ring a bell? That is precisely what IVR is – an Interactive Voice Response system. Many industries and enterprises are turning towards IVR to reduce the cost of their sales, service, enquiry and support calls being made to and from the company. [Elision](https://www.elisiontec.com/) IVR symptoms not only help direct customers to the right support channel but cut down the time spent addressing such calls drastically. ## Benefits to the Healthcare Industry: Elision IVR system applications have been making waves in the healthcare industry for a while now. This system has found varied application in the medical transcription services, automated prescription noting, reminders for patients, auto attendance during odd hours, bill collections and for patient surveys. ### Elision IVR system applications, offer the health industry a wide range of benefits catered to their routines. • It Impresses callers and increases the reputation of the brand name • Provides excellent customer satisfaction • Attends the call on the very first ring • The option of multilingual greetings is offered to the caller • IVR systems are very practical when the hospital has to distribute the same type of information to each and every caller (Schemes or general awareness messages) • The IVR system runs continually (24/7) during the day and can never greet the caller with a tired, bored or irritable voice and demeanor In hindsight, we can’t help but wonder how these industries even managed before Elision IVR system applications revamped their calling processes. Additionally, IVR has also improved the perception of the company brand name in the eyes of the consumer. A win-win situation any way you look at it. Elision IVR system applications are here to stay and the healthcare industry certainly isn’t complaining. **Here is a sample IVR Elision Tech devised for [CIMS Hospital](https://www.cims.org/).** | **Flow for Voice Menu** | |---| | **Welcome to CIMS Hospital** | | Press 1 | Gujarati | | Press 2 | English | | Press 3 | Hindi | | **After language selection, department and then sub department menu flow will start** | | S.No | Department | S.No. | Sub Department | | Press 1 | Emergency Care | | Emergency Care | | Press 2 | Ambulance Services | | Ambulance Department | | Press 3 | OPD | 1 | OPD Appointment | | 2 | OPD Billing | | 3 | Pathology | | 4 | Radiology | | 5 | Pharmacy | | 6 | Health Checkup | | 7 | Operator | | Press 4 | Cancer Department | 1 | OPD Appointment | | 2 | Operator | | Press 5 | In Patient Services | 1 | Admission Department | | 2 | Patient Room | | 3 | Billing Department | | 4 | Insurance and Cashless Department | | 5 | International Patient Desk | | 6 | Care At Homes | | 7 | Operator | | Press 6 | Other Services | 1 | HR | | 2 | General Store | | 3 | IP Pharmacy | | 4 | Biomedical Department | | 5 | Finance Department | | 6 | Communication and Marketing | | 7 | IT Department | | 8 | Operator | | Press 7 | Operator | | Operator | ** ![Loading](https://www.elisiontec.com/wp-content/plugins/page-views-count/ajax-loader-2x.gif) --- _View the original post at: [https://www.elisiontec.com/how-elision-ivr-helps-healthcare-industry-reduce-cost-while-becoming-more-efficient/](https://www.elisiontec.com/how-elision-ivr-helps-healthcare-industry-reduce-cost-while-becoming-more-efficient/)_ _Served as markdown by [Third Audience](https://github.com/third-audience) v3.5.3_ _Generated: 2026-08-17 13:56:01 UTC_