---
title: "How Integration of VICIDIal and WebRTC Empowered Contact Centers?"
url: "https://www.elisiontec.com/how-integration-of-vicidial-and-webrtc-empowered-contact-centers/"
date: "2017-09-26T14:21:32+05:30"
modified: "2024-01-17T13:09:54+05:30"
author:
  name: "Hiren Pancholi"
  url: "https://www.elisiontec.com"
categories:
  - "VoIP solutions"
word_count: 426
reading_time: "3 min read"
summary: "VICIDial is well known open source call center software. It has been in use by many small to large scaled contact centers for their business for many years. There are many evolutions made by the Vo..."
description: "The WebRTC enables a comm. tool to exchange voice, video and/or data in real time. The integration of VICIDial and WebRTC has empowered many contact centers."
keywords: "VoIP solutions"
language: "en"
schema_type: "Article"
related_posts:
  - title: "How IP PBX Solution Benefit Automobile Industry?"
    url: "https://www.elisiontec.com/how-ip-pbx-solution-benefit-automobile-industry-2/"
  - title: "What Is STIR /SHAKEN? Why Should You Care?"
    url: "https://www.elisiontec.com/what-is-stir-shaken-why-should-you-care/"
  - title: "Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks"
    url: "https://www.elisiontec.com/benefits-of-using-secure-ivr-of-dialshree-call-center-solution-in-banks/"
---

# How Integration of VICIDIal and WebRTC Empowered Contact Centers?

_Published: September 26, 2017_  
_Author: Hiren Pancholi_  

![VICIDIAl WebRTC Phone Integration Service](https://www.elisiontec.com/wp-content/uploads/2017/09/VICIDIAl-WebRTC-Phone-Integration-Service.jpg)

VICIDial is well known open source call center software. It has been in use by many small to large scaled contact centers for their business for many years. There are many evolutions made by the [VoIP developers](https://www.elisiontec.com/) to improve the functional and operational module of VICIDial with the VICIDial customization services.

One of the latest and in trend innovation in this field is integration of [WebRTC](https://webrtc.org/) and [VICIDial](https://www.vicidial.com/). The WebRTC provides a communication tool to exchange voice, video and/or data in real time using a web browser. The integration of VICIDial and WebRTC has empowered many contact centers. How? Let’s unveil.

The WebRTC solution which is also known as WebRTC client or WebRTC based phone or WebRTC Phone works directly from a web browser and as it is integrated with the VICIDial solution, the agents can utilize both, WebRTC and VICIDial in a streamlined manner.

## Top 3 benefits of WebRTC and VICIDial Solution Integration:

-

### No IP Phones required for calling

In the contact center, one of the options agents use is IP Phones for inbound and outbound calling. The integration of WebRTC solution with VICIdial will eliminate the need of IP Phones. This would save capital and maintenance cost.

-

### No Softphone required

The integration of WebRTC with VICIDial solution eliminates need of any softphone. This will save a lot of time from installing and configuring a softphone.

Neither agent nor the server administrator need to configure different codecs, SIP accounts, natting ,etc. With the stated integration, agent just needs to open the web based WebRTC solution and start calling using it, no installation or configuration required at all.

-

### All Calling features available remotely

The WebRTC phone can be accessed from anywhere with the valid credential using the WebRTC compatible web browsers. This is like plug and play, in fact, easier than that. The WebRTC phone will have all required calling features for an agent such as:

- Conference call
- Music on hold
- Call transfer
- Call mute/ unmute
- And more

Now, agents can work from any system and if you support remote work model this model work amazingly well. Your agents can work remotely from anywhere without any concern of hardware or software installation and configuration because the WebRTC and VICIDial solution integration made all communication simpler and in real time by blending two advanced tools, WebRTC and VICIDial, with each other.

We, Elisiontec, has benefited our many customers belong to call center, customer care and customer support center industry with this solution. Would you like to know more, how can it benefit you? [Contact Us](https://www.elisiontec.com/contact/) NOW!

*<svg preserveaspectratio="xMidYMid meet" version="1.0" viewbox="0 0 502 315" xmlns="http://www.w3.org/2000/svg"><g fill="" stroke="none" transform="translate(0,332) scale(0.1,-0.1)"><path d="M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z"></path><path d="M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z"></path><path d="M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z"></path><path d="M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z"></path><path d="M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z"></path><path d="M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z"></path><path d="M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z"></path><path d="M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z"></path><path d="M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z"></path></g></svg>* ![Loading](https://www.elisiontec.com/wp-content/plugins/page-views-count/ajax-loader-2x.gif)


---

_View the original post at: [https://www.elisiontec.com/how-integration-of-vicidial-and-webrtc-empowered-contact-centers/](https://www.elisiontec.com/how-integration-of-vicidial-and-webrtc-empowered-contact-centers/)_  
_Served as markdown by [Third Audience](https://github.com/third-audience) v3.5.3_  
_Generated: 2026-08-17 13:56:23 UTC_