Mr. Muzaffar U Zaman
Girnar Software Pvt Ltd(cardekho.com)
We are into the business of customer excellence and Elision TechnoLab LLP has truly partnered with us to deliver this excellence. With highly energetic, professional and expert team onboard, Elision has helped to bring stability to our business processes. Apart from day to day dialer management, they have been phenomenal in implementing custom business logics and support the business needs in a timely manner. Their ability of designing scalable system architecture has helped us to ramp smoothly to 500 seats. With their huge list of offerings, they are able to add value to each area of business to enable us offer best on board brand experience.
Ganesh Housing Corporation LTD
It’s been pleasure working with you on relatively new technology for us, the Call Management software ! Also, I am pleased to get it integrated with very less hiccups. The USP to me is customized reports, prompt response, through study of customer’s requirement before giving quote and precise estimate of time. Due to all these, the time in redoing things gets minimize and customer gets precise solution. By having this customized solution, we were able to track down to evaluate and identify the correct campaign medium for us, the most efficient employee in terms of answering the calls, following up with customers and could also analyse and identify the employee who is tech savvy. We had and may also have challenges and problems, but to have the attitude to get over it is important. Quick solution of problems and new requirement makes it quite easy for us to do business with you. I wish you all very best.
President (Information Technology)
Benefits Depot USA LLC
Amazing developers that have the experience to resolve any issues. I have had many developers on my team try to fix small quirky issues with no result. This team of developers knew exactly what was the issue and fixed it. What i Think is the most value from them is the commitment to your satisfaction and timeframes. A+++
Prudent Corporate Advisory Services Ltd
DialShree has been a crucial element that has helped in fulfilling our company’s vision of providing customer-centric support. Owing to the advanced features of DialShree, we have been able to track customer calls more efficiently. Insightful reports offered by DialShree has helped the management in tracking performance while at the same time reducing attrition rate owing to reduced load on our agents. It is only because of DialShree that we can think of delivering ‘WOW’ experience to everyPrudent investor.
Customer Service Head
Voice Team USA
As an outsource provider of Contact Center and BPO services for over 25 years spanning hundreds of clients both large and small; I can confidently say there is no better cloud-based system on the market today than what Dial Shree. A robust and easy to use feature set from flexible API, CRM integration, reporting, monitoring, Omni Channel Phone, SMS and Email, sophisticated IVR/ACD and the list goes on and on leaving no stone unturned. A masterful innovation simplifying what can normally be a complex solution into one of the most cost-effective scalable systems. Their support staff is always a chat, skype or phone call away to help navigate when needed. My team and I look forward to many years of growth with Dial Shree!
System Integration & Project
In our business it is important to have good communications and, having had several phone systems in the past, we were looking for a more modern and cost effective replacement for a normal landline.
Having spoken to the extremely helpful “Elision Technolab LLP” representatives, we were left wondering “where the catch was” because it sounded too good to be true. From signing up with Elision, requesting our number to be ported, ordering hardware etc. the whole process was completed within two weeks. Having used Elision for almost 2 years now we have found that it fits our business model perfectly. The clarity is amazing and we can use our main telephone numbers from different locations and even receive an email with a “WAV” attachment for voicemail messages!
All in all, Elision it just what we were after and has done exactly what it said on the tin. We would be happy to recommend it anyone.
Ashish Vinod Patni
Mr. Ashish Tiwari
Republic Of Chicken
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Within a month of deployment we were able to see tremendous growth and improvement, and better management in our outbound campaigns Elision – DialShree improved our SLA by 37% and employee productivity to 94%.