Abdur Rahman Shawon
Founder & CEO
Being a BPO organization Call Center Dialer is a fuel to start the vehicle (basic necessity to start a BPO). Initially we tried couple of open source platforms for calling, however it didn’t work out for us. Our company was constantly growing and so the requirement for a smooth and stable performing Call Center Solution. Just exploring for the same I got in touch with Elision Technologies 6 months back. Mr Milan Rathi is handling our account exclusively and he’s been very supportive since inception. He understood our concern and gave us the best solution in very economical prices. The team has been very proactive if any issues were raised and also resolved the same in stipulated timeline of escalation matrix. Also, the project was delivered in the stipulated time frame as provided by team. I was looking for a user friendly and customizable call center dialer and elision is doing a tremendous job to fulfil their client’s need through various products offered by them. Collaborating with Elision post COVID – 19 was not at all challenging task in terms of discussions, support, and deployment. They provide 24/7 support which makes things more easier for clients like us sitting miles apart. Kudos to the whole team. Well job done.
PS – If you are thinking to start your call center, elision is the right place to kick off your business using their Call Center Dialer i.eDialShree
Sterling Accuris Diagnostics
The system provisioned at the diagnostics center is excellent and feature-rich. It has met all our requirements and it has all the required features. We are really happy with the system and performance. It has increased productivity by 100%, which is remarkable. We are also very happy with the SLA. The technical team promptly responds to our support requests and tickets. The software has registered 100% uptime. We are extremely happy with the overall experience delivered by the team Elision.
Group Head – IT
Kataria Automobiles PVT LTD
Kataria Automobiles PVT LTD is a Big Name in the market as everyone knows and we have been the number one Automobile Dealers in India. The COVID 19 lockdown and pandemic has made things tough and hit many industries, including automobile. This is when we decided to add more technological tools to cover up the time and opportunities lost because of the COVID pandemic. We chose Elision and the company gave us the DialShree call center solution. They also made custom development to meet the exact needs of our center. The dialer is working well. The team of Elision is also very supportive. We are happy with the SLA and the overall experience. Thanks.
Good Job Elision Team we hope this type of good service you provide also in future, All the best !!
We are using the call center solution provisioned by Elision since 2018. It is deployed for Delhi Jal Board and it has been in use to handle citizens grievances related to water supply in Delhi. We are really happy with its performance and operational accuracy. It is adhering 99.95% of SLA and it is commendable. The team of Elision is supportive and friendly and we are happy with the software and service, both. Dialshree software is highly recommended in the operations where in adherence of service level is crucial and important.
Project Lead – Wipro Limited
Lehigh Partner Senior Benefit
DialShree has increased our time management and productivity while we contact our potential clients. Milan Rathi has been very helpful as our account manager from the time we were first looking at options. The team at Elision has also been extremely helpful from the time we first were set up, to now as we use DialShree on a daily basis.
Mahindra Integrated Business Solutions Pvt. Ltd.
Elision as a product covers a large gamut of features in the standard offering which helps minimize customizations and at the same time is very flexible in terms of integration with multiple software solutions. The people behind Elision complement to the success of the product in terms of proactive approach, getting it right the first time and being available for assistance at any point of time. Elision adds value as a Partner to MIBS and we are definitely in for a long mutually rewarding relationship. I wish Mehul and the entire Elision team lots of success.
Founder – Afrolynx IT Solutions
Afrolynx IT Solutions
The Elision team has been fantastic to work with, especially Milan Rathi who has been my contact person at the company. We have collaborated on projects such as an integrated contact centre solution, where the different skillsets complimented each other perfectly.
I would recommend Elision to any company looking for innovative and affordable solutions.
Reliance Nippon Life Insurance Co.
When RNLIC Human Resource team was planning to scale up its volume – recruitment operational speed and efficacies in FY’19-FY’20 we decided to go for Elision Tech after scoping out and assessing 7 – 8 companies in the dialler software industry. I should mention this that Elision Tech by far was the most feature rich and service friendly product available in the market. They are high-value creators by virtue of their stupendous product platform and always think about their customer success. Partnering with Ankur Sharma and Hitesh Gohil has been a breeze since they customized the product according to our business requirements and seamlessly deployed the services in record timeframe per the project plan. Ever since we have started using Elision tech Dialshree product we have seen our recruitment output in terms of numbers scale by 150% as compared to 2018. This is by virtue of gains realized in operational efficiencies and real-time productivity and resource management made available through their dialler software. Elision Tech’s after sales support has always been prompt and closes any issues raised within the same business day as they have a robust 24X7 support team.
If you are looking for highly customizable and value for money dialer software then Elision should be your preferred partner as they unlock your business potential.
Senior Manager – Talent Acquisition
Mr. Muzaffar U Zaman
Girnar Software Pvt Ltd(cardekho.com)
We are into the business of customer excellence and Elision Technologies Pvt. Ltd has truly partnered with us to deliver this excellence. With highly energetic, professional and expert team onboard, Elision has helped to bring stability to our business processes. Apart from day to day dialer management, they have been phenomenal in implementing custom business logics and support the business needs in a timely manner. Their ability of designing scalable system architecture has helped us to ramp smoothly to 500 seats. With their huge list of offerings, they are able to add value to each area of business to enable us offer best on board brand experience.
Prudent Corporate Advisory Services Ltd
DialShree has been a crucial element that has helped in fulfilling our company’s vision of providing customer-centric support. Owing to the advanced features of DialShree, we have been able to track customer calls more efficiently. Insightful reports offered by DialShree has helped the management in tracking performance while at the same time reducing attrition rate owing to reduced load on our agents. It is only because of DialShree that we can think of delivering ‘WOW’ experience to everyPrudent investor.
Customer Service Head
President (Information Technology)
Ganesh Housing Corporation LTD
It’s been pleasure working with you on relatively new technology for us, the Call Management software ! Also, I am pleased to get it integrated with very less hiccups. The USP to me is customized reports, prompt response, through study of customer’s requirement before giving quote and precise estimate of time. Due to all these, the time in redoing things gets minimize and customer gets precise solution. By having this customized solution, we were able to track down to evaluate and identify the correct campaign medium for us, the most efficient employee in terms of answering the calls, following up with customers and could also analyse and identify the employee who is tech savvy. We had and may also have challenges and problems, but to have the attitude to get over it is important. Quick solution of problems and new requirement makes it quite easy for us to do business with you. I wish you all very best.
Benefits Depot USA LLC
Amazing developers that have the experience to resolve any issues. I have had many developers on my team try to fix small quirky issues with no result. This team of developers knew exactly what was the issue and fixed it. What i Think is the most value from them is the commitment to your satisfaction and timeframes. A+++
Voice Team USA
As an outsource provider of Contact Center and BPO services for over 25 years spanning hundreds of clients both large and small; I can confidently say there is no better cloud-based system on the market today than what Dial Shree. A robust and easy to use feature set from flexible API, CRM integration, reporting, monitoring, Omni Channel Phone, SMS and Email, sophisticated IVR/ACD and the list goes on and on leaving no stone unturned. A masterful innovation simplifying what can normally be a complex solution into one of the most cost-effective scalable systems. Their support staff is always a chat, skype or phone call away to help navigate when needed. My team and I look forward to many years of growth with Dial Shree!
System Integration & Project
In our business it is important to have good communications and, having had several phone systems in the past, we were looking for a more modern and cost effective replacement for a normal landline.
Having spoken to the extremely helpful “Elision Technologies Pvt. Ltd” representatives, we were left wondering “where the catch was” because it sounded too good to be true. From signing up with Elision, requesting our number to be ported, ordering hardware etc. the whole process was completed within two weeks. Having used Elision for almost 2 years now we have found that it fits our business model perfectly. The clarity is amazing and we can use our main telephone numbers from different locations and even receive an email with a “WAV” attachment for voicemail messages!
All in all, Elision it just what we were after and has done exactly what it said on the tin. We would be happy to recommend it anyone.
Ashish Vinod Patni
Mr. Ashish Tiwari
Republic Of Chicken
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Within a month of deployment we were able to see tremendous growth and improvement, and better management in our outbound campaigns Elision – DialShree improved our SLA by 37% and employee productivity to 94%.