We Have Launched Customer Profiling Feature in DialShree
We are happy to announce the launch of the “Customer Profiling” feature in DialShree: Contact Center Solution. All existing and future users of DialShree can get access to this amazing and must-have feature.
What is customer profiling?
It is a value-added and on-demand feature that will be available exclusively to the users of DialShree: Contact Center Software. This feature can show all inbound and outbound interactions of a customer from the beginning to the till now during a live call to the agent. This feature also allows agents to explore the interactions of the customer within the selected date range during a live call or later. The customer profiling feature of DialShree: Contact Center Solution will show all interactions with a timestamp and other information such as the last message sent or the disposition of the call.
This works amazingly well for DialShree: Omnichannel Contact Center Solution. Along with all the interactions of customers with the call center or business using the DialShree customer profiling feature, it also shows the medium of communication such as SMS, WhatsApp, phone call, instant messaging, email, etc. It also shows whether it was an outbound conversation for the call center or an inbound one. It means the call center solution will show whether the call center had contacted the customer or the customer had contacted the call center.
Even if it has more benefits and applications when you use an omnichannel call center solution or a call center software solution that supports unified communication channels, it is still amazing for the DialShree users that only use voice calling as a communication channel.
We are glad to share that, this feature is tested by our team and beta users and it is working with utmost quality. It is available to use for all customers of the DialShree: Contact Center Solution.
To use this feature, the customers of the DialShree: Contact Center Solution need to contact the business development executive or relationship manager assigned to them or simply fill this contact form. Once we will receive your interest, we will schedule a demo call as per your availability and preference. One of our representatives will show a live demo of the customer profiling feature to show you how this feature works with DialShree: Omnichannel Contact Center Solution. As mentioned earlier, even if this feature has more advantages for the users that use an omnichannel call center solution, it also has many advantages to offer to the users using a single communication channel in DialShree: call center software. Once the initial formalities will be completed, our technical team will deploy this feature for you in your DialShree: Contact Center Solution.
Customer profiling is one of the advanced and futuristic features available in DialShree. Along with this feature, this call center solution has many amazing and advanced features to offer to its users. It can give you a competitive edge over your competitors. If you are not using DialShree, let us give you a walkthrough of customer profiling and other amazing features of this most advanced contact center solution. Book a free demo NOW!