DialShree unifies every customer conversation — Voice, WhatsApp, Email and Video Calling — into one intelligent platform. Used by 100+ businesses across asia. Live in 24* hours.
Customers switch channels constantly. When your team can’t keep up, they leave — and they don’t come back. DialShree puts every conversation on one screen so your agents always know exactly what’s happening, what was said, and what to do next.
DialShree is not just a call center software. It is a complete omnichannel contact center solution. Take "unfair advantage" of personalized communication with your customers! Build smartly to meet the communication needs of all types. We have been transforming this call center software to let its users stay ahead in the market. We understand the urge of the market and the command of customers these days.
Handle collection & telemarketing calls
Handle warm leads & customer care calls
Handle all inbound & outbound business calls
We have multiple plans to offer our clients which may leverage them best possible results as per their requirements & needs
Our cloud call center software services assure to provide you access to the full-fledged call center software in a hassle-free manner. To use a reliable, secure, and highly scalable call center software.
Key Benefits
With one time investment, you can get a licensed version of a feature rich call center solution. You can use all features and add-ons that you have purchased for a lifetime without spending anything extra.
Key Benefits
From Lagos to Nairobi to Cape Town — DialShree is built for the realities of contact centers. Unreliable connectivity? We handle it. Remote agents? Fully supported. WhatsApp-first customers? Natively integrated.
Nowadays, customers want quick responses via their preferred communication channels and consider that as a service quality measure to continue giving business. With DialShree, you can manage clients seamlessly across all channels and assure higher customer delight.
Gain insights of customers’ interactions with your team across all channels to analyze preferred channels of your customers and deliver personalized experience. When you do so, your clients love you more and stay connected effectively.
While interacting, DialShree shows insights of the customer to the agent, hence agents can conduct personalized & effective communication. This also eliminates the need for toggling multiple software like chat, WhatsApp, email, social media, etc. to save time.
No more "let me transfer you." With DialShree's smart call routing, every caller reaches the right agent on the first try — based on their query, history and priority. Its multi-level IVR system ensures seamless navigation, delivering a structured and efficient customer experience. Faster resolutions, happier customers, every single call.
DialShree connects with all leading CRMs and third-party systems. CRM integration enables agents to retrieve customer information with the call center software, answer queries to enhance customer experience and automate workflow. It also connects to EPBX, LMS, and other legacy systems.
You can configure business workflows using DialShree to automate processes, set time-based triggers, call assignments, send notifications to agents and clients and do much more. DialShree can route incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure better productivity.
Speed up your lead generation, survey, and sales calls by using the predictive, auto, preview, progressive and manual dialers of DialShree. Its payment utility and other debt collection specific features help in accelerating loan EMI, credit card bills, and other collection campaigns.
DialShree Mobi is a mobile app for agents. It has all the major features of an agent panel, so agents can work from home or anywhere to enjoy uninterrupted operations. It helps call centers to enjoy high productivity and exceptional performance even in a virtual call center environment.
Top success stories share how different industries enhanced their major key performance indicators using this powerful contact center software.
Major commonly asked questions by DialShree users, are answered for you.
It is a call center software solution that supports omnichannel communication within a single platform. DialShree supports unified communication channels like Phone Calls, WhatsApp, Facebook, Twitter, SMS, Email, Chat, Video Call, and Screen Share. All communication channels will be available as integral features. All conversations will be logged.
DialShree is a flexible call center solution and it can be deployed on any of the available options, i.e., on-premise and cloud.
It can be used by any scaled business or enterprise in any industry vertical. It has flexible buying models that include, license purchase or SaaS usage.
It is an omnichannel call center solution that can enhance several operations related to sales, customer care, collection, technical support, etc. It has certain automation features that can help DialShree users to boost productivity, increase performance, and reduce expenses. It also uses AI features to automate the quality assurance of calls.
If you have any other questions, please contact us
Elision has been phenomenal in implementing custom business logics and support the business needs in a timely manner. Their ability of designing scalable system architecture has helped us to ramp smoothly to 500 seats. With their huge list of offerings, they are able to add value to each area of business to enable us offer best on board brand experience.
Director Operations, (GirnarSoft - CarDekho)
It has provided all features we were looking for to improve our customer services. Our customers are extremely happy with our services after the implementation of DialShree.All patients get an easier and more professional way to reach out to our customer care team to get resolutions related to any queries they may have. The emergency alert system is exceptional in handling emergency cases. All in all, we have received an ideal communication and collaboration solution for our hospital.
Associate Head - IT
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