The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution. The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.
Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More
Live chat is one of the most important tools for any business. In fact, it is in demand tool because of its amazing range of benefits. As you must know, live chat solution is a tool which let you chat with your website or landing page visitors. In this article, you will learn about the top 3 benefits of using a live chat solution for your business:
- Increase Sales
The studies and survey data have been proving for many years that the live chat helps in increasing sales. As per the study results, the companies which have live chat support on their website can generate 3x to 5x times more leads. Read More
The trend of dialing the customers’ numbers for prospecting or attending calls on the landline is outdated. Due to the flexibility offered by the software solutions even a small department of customer support in a company is furnished with the call center or contact center solution. However, most of the time people interchangeably use the term call center solution and contact center solution. While the fact is that both solutions are different from each other. Yes, the difference is not that big. However, there is a fundamental difference in these 2 different types of solutions, namely, call center solution and contact center solution. Read More
We have been offering expert call center CRM integration services to integrate various call center solutions with different CRM (Customer Relationship Management) systems. This time we have launched the VICIDial SuiteCRM Integration service.
Call center solution and CRM systems are major functional tools in many call centers and enterprises. We offer integration of these two systems to provide an array of benefits to our customers. We can integrate any call center solution and CRM system. We are glad to announce that in our range of call center CRM integration services we are adding one more popular integration service: VICIDial SuiteCRM Integration. Read More
Once upon a time, the call center solution was used by the big call centers, KPOs and BPOs only. However, the time and the utilities of the call center solutions have changed a lot. The advancements in the call center software industry and increasing need of the best customer experience has enforced standard businesses to buy the call center software to setup an in-house call center or customer care center. Today, we are going to talk about one of as such innovative invention in the call center industry: Web form integration in Call Center Software.
What is Web form integration in the Call Center Solution?
The VoIP companies and call center software provider offer a wide range of customization services to fit in the business needs of the companies. One of as such range of services is the integrations in the call center software. Read More
Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:
Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More
Just like any business, call center business owners also strive to improve performance of their staff and overall business so they can assure the success of their call center. The tough part here is often the business owners are clueless about the possible actions to be taken in this direction despite the fact they usually use one of the best call center software. The reports in the call center solution are often considered as bread and butter for the definite success in call center. The reports provide many useful metrics to the call center owners and managers which help in identifying possible weaknesses which are working as roadblocks in the way of growth. In this blog post, I will share about top 3 metrics that call center owners can use to improve performance which improve revenues and ROI as well.
1. Call Queue Time
The call queue time and average call queue time are two metrics available in the call center solution. Read More
Customer satisfaction is very important in call centers and support centers. In fact, the customer satisfaction rate defines success and growth rate of the call center. To increase customer satisfaction call center often invests on the best call center software as well as hire the most experience supervisors and trainers still they struggle in increasing customer satisfaction. If your call center is facing the same situation, fret not as in this blog, you will learn about the top 3 tips to increase the customer satisfaction.
- Put best agent to remove major dissatisfaction reasons
Often some of the biggest complaints of the customers are that the agents who handle their call don’t have required knowledge or they need to explain the same thing again and again to different agents as well as the call hold time is usually longer. Read More