Why You Must Shift to Cloud Call Center Solution?

Cloud call center solutions are in use for ages, but now people are adopting it massively. If you are still thinking about whether you should shift to a cloud call center solution or not, this article will help you resolve this dilemma.

In this article, you will learn about the top 5 reasons to shift to a cloud call center solution:

1. Go remote or onsite, whichever approach you like

Cloud call center solution is your call center software installed on cloud space instead of in-house servers. It takes all IT infrastructure with this software on the cloud space. Read More

We Delivered Smart Solutions to Agra Smart City

We are glad to announce that we have delivered smart solutions to one more Indian smart city, namely, Agra.

We have already deployed the whole ecosystem made of smart city solutions in Agra. Moreover, designated Agra government departments and all citizens in this smart city have been using these solutions flawlessly.

The Agra smart city uses our smart city solutions for multiple use cases such as spreading awareness about the COVID 19 to citizens by playing an IVR message to providing them the required support during the case of a medical emergency, fire hazard, etc. Read More

Use Cases of Video Conferencing in Healthcare Industry

Video conferencing solutions are used in all different industry verticals. It is an amazing tool for remote communication and collaboration. One of the industries which can leverage a plethora of benefits by using this software is the healthcare industry.

There are many articles written on the benefits of a video conferencing solution for the health care industry. Thus, we are not going to repeat the same. Read More

Elision Launched Cloud Call Center Services

We are glad to announce the launch of cloud call center services in India. It means any Indian call centers and businesses can now use SaaS (Software as a Service) model based call center services.

Call centers in India or any businesses interested in using a powerful call center software solution can take advantage of this service.

Key benefits of using this call center services are listed below: Read More

Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?

A majority of call centers are adopting work from home work model similar to many businesses. There are two effective ways to securely access call center solutions from remote locations, so agents and supervisors can work from home.

  1. Access call center solution via VPN (Virtual Private Network)
  2. Use cloud call center solution

Generally, accessing call center software via a VPN sounds like an easy option, but let me tell you, it is not the right thing to do. Read More

Top 4 Characteristics of DialShree Empower Call Centers

DialShree is a household name in the call center industry. It is one of the most advanced omnichannel call center solutions. It can be used with traditional call center software features as well as it can be used with futuristic features.

In this article, I would like to share the top characteristics of DialShree: Call Center Solution that makes it the most loved call center software among call centers and it also empowers call centers:

1. Supports server hosting and cloud hosting Read More

Benefit of MassMeet Video Conferencing Solution in Education Industry

Virtual education is in existence for many years, but the Coronavirus has made it necessary in many countries and cities. Schools have started taking online classes to keep education going on as well as assuring the safety of the students. To take online classes, schools need to use a video conferencing solution.

We have a feature-rich video conferencing solution, called, MassMeet. There are some schools, coaching classes, and colleges that are already using MassMeet to take online classes. Read More

Cloud Call Center Solution and Its Top 5 Benefits

Cloud call center software is in use for many years now, but the world novel COVID 19 has increased adoption of it.

In simple words, cloud call center solution is a call center software hosted on cloud space. Similar to all other cloud solutions, the cloud call center solution also lets its users leverage many benefits. In this article, we will cover 5 major benefits of using a cloud call center solution: Read More

We Delivered Smart Solutions to Gurugram Smart City

We are glad to share that we have delivered smart solutions and supportive services to one of the Indian smart cities, namely, Gurugram.

Gurgaon, now known as Gurugram, is one of the well known smart cities in India. GMDA (Gurugram Metropolitan Development Authority) planned a strategic transformation of this Indian city to become a smart city. To transform it into a smart city, multiple infrastructural and procedure related changes are carried out. Read More