Call centers can work remotely with the same productivity by using a call center solution like DialShree and the “Remote Agent” add-on. There are 3 different approaches of using the call center solution to implement a successful “Remote Agent” model. We had shared two approaches in the previous blog posts and today we will talk about the third approach of using the “Remote Agent” add-on and call center solution like DialShree to implement successful and productive “Work from Home” model.
This is the pure version of remote work as your agents can attend calls without log into the call center software on their phones. Read More
In the last blog post, we discussed one of the three approaches available to use the call center solution to take the benefit of unified communication and remote work during this pandemic. If you have missed that post, you can read it here: Remote Work Model with Call Center Solution Part 1.
Today, in this article, we will talk about using the call center solution to successfully run the Remote Work model and stopping the spread of COVID 19. This is the second approach to using this system.
As mentioned earlier, the approach 1 allows using the call center solution from home via a public or private network. One of the major disadvantages of using that approach is it requires very high bandwidth internet because all the packets, voice, etc. are transmitted through the internet. Read More
Remote work model has been a necessity all across the globe due to increasing cases of COVID19. There are no other options left than lockdowns and curfews. The Coronavirus spreads faster than any other flu and it can make people very sick. At the moment, nobody has its vaccine. Thus, the only cure is, one saves himself from getting infected. To make sure all countrymen follow the rule of staying home, the governments are enforcing lockdowns and curfew. Many industries are collapsing because of it, but all cannot stay doing nothing. Some industries such as IT, call center, government, etc. need to keep working. Some of them such as government organizations, pharmacies, and hospitals have to stay in the field and some of them such as call centers, IT companies, etc. can adopt the “Work from Home” model.
It is necessary to understand customers and for that call centers need better tools than just listening to customers during a live call. Customer Relationship Management (CRM) software is one of the must have tools in all call centers.
As we all know, the call center solution is used in all call centers still, the CRM system is not used that widely. This is wrong. There are many amazing benefits that are missed by these call centers which do not use the CRM system along with the call center software. In fact, the CRM system should be integrated in the call center solution with the call center CRM integration so it can be used seamlessly. Read More
Each business needs a complete communication system in place that supports the day to day communication. Today’s consumers have been more demanding than ever before and to ensure a business can reach consumers from all possible channels, it requires better than before communication systems. Also, to support omnidirectional business communication cost effectively, a business requires omnichannel VoIP solutions.
The omnichannel VoIP solution offers a complete communication system for business. This VoIP solution is easy to use as it comes with an easy to use GUI based user panel. Read More
COVID 19 cases are growing. It is now pandemic. There is hardly any country in which Coronavirus has not taken away life. This disastrous situation has enforced the government to add some restrictions such as canceling all mass gatherings. This is the reason in many countries, international conferences and expos such as Call and Contact Centre Expo are postponed. Furthermore, in some countries, the situation is very serious and that is why the government has enforced the law to keep educational institutes and offices closed. As we all know, it is not possible to keep the work closed completely. There are some commitments and deadlines that we need to meet. There are some obligations we need to take care of. Read More
Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. Positive customer experience is important for almost every business, regardless of industry vertical. However, for call centers, customer care centers, and similar businesses, the customer experience is even more important. Even after assuring everything to a possible extent, it is possible the customers are not happy with the service.
We, Elision, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience: Read More
We are happy to announce that we will be exhibiting DialShree during our business trip to London. Mr. Mehul Shah, CEO and Director, will represent our company, Elision Technologies Pvt. Ltd during his trip to London. He will be there from 10 March to 20 March 2020. Mehul will participate in Cloud Expo Europe on 11 and 12 March 2020 and in Call and Contact Centre Expo on 18 and 19 March 2020.
Mehul is going to exhibit different products and services offered by the company. One of the products which will be majorly exhibited on this London trip is DialShree. Read More
We are glad to announce that we are going to participate in Cloud Expo Europe which will be held at ExCel, London on 11 and 12 March 2020.
Our CEO and Director, Mr. Mehul Shah, has confirmed his visit to Cloud Expo Europe. He will be on a business trip to London from the 10th of March to the 20th of March. During his stay in London, he will participate in one of the renowned Expos in Europe, namely, Cloud Expo Europe.
About Cloud Expo Europe
It is one of the renowned Expos in Europe and one of the biggest expos in the United Kingdom. It will have more than 550 exhibitors and sponsors at this Expo. IBM is one of the major sponsors at this expo. Read More