There are different types of call center software solutions available in the market. Omnichannel call center solution is one of the best call center solutions available in the market in 2020. It is furnished with a wide range of features and it can be used in any call center or business. If you are thinking about whether you should invest in an omnichannel call center solution or not, read on to learn about the top 3 reasons to use this call center solution.
- To give personalized services to customers on their preferred communication channels
Today’s customers need to get the best experience. They do not like to stay in the call queue for long or get their call transferred from one extension to another. Read More
Reducing cost is one of the major factors used by the call centers to measure their success. Reduced costs result in increased savings. Saved money can be used in other operations to push growth and development forward. In this article, we will talk about different ways to reduce call center costs that can effectively help you reduce expenses.
- Monitor activities of agents in real time
It is necessary to assure the best performance of agents and even more necessary part of the action in any call center is to make sure that all customers are treated well. At any cost, customers should not feel offended or ill-treated. Read More
We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.
Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now. To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Me. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company. Read More
Customer care is one of the most important parts of the business. Companies and enterprises put the most skilled and experienced professionals and top class solutions such as the best call center solution to delight customers. To help executives in the process of taking care of their customer care operations, call center software providers offer a wide range of features and benefits. The modern day call center solutions support all different modes of communication. All communication channels are important to assure the best customer care services. The latest communication channel which is in trend is WhatsApp. Read More
Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.
Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.
Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision. Read More
The major objective of an outbound call center is to run efficient campaigns to increase lead generation and conversion aka sales exponentially. The whole purpose of recruiting agents at outbound call centers that have prior experience and a successful track record in sales is to accomplish required deliverables. But, this is not the only requirement for the defined role. The recruiters also look for interpersonal and communication skills. It means the agent should have expertise on how and what to communicate with a prospect and customer. The call center solution can be used in the favor of agents to enhance their conversation style and persuasion technique so they can meet the set milestone of sales. The best call center software not merely clarifies the latest call center resolutions but additionally probe far deeper into their requests and benefits. Read More
The success of any call center business highly depends on the best performance and productivity. To achieve the same, call centers are adopting various methods, and call center software solutions are playing a vital role in it. Therefore, they are striving to have the best call center software implemented.
It makes the selection of the right call center solution a prime task. As usual, the right selection only possible by applying some appropriate criteria or metrics. Thereby, today, I am going to present three vital metrics or call center KPIs to evaluate call center software. If your call center solution is provisioned with such metrics to evaluate the performance of your call center, it might aid in the improvement of overall revenues and return on investment in the call center. Read More
Gone are the days when customers had to endlessly browse through portals to get the customer care number of an organization’s helpdesk so that they can place a call. This tedious process was not only time-consuming, but also lead to customer dissatisfaction. This is exactly where the need for WebRTC arises. Web Real-Time Communications(WebRTC) is actually a technology that allows call centers to improve the scope, productivity and quality of their customer service operations without having to invest in additional plug-ins, software or other infrastructure elements. With the help of WebRTC solution, call center agents, as well as callers, can make and receive both voice and video calls and other types of messaging from within their web browsers. Furthermore, the WebRTC solution can be integrated with the call center software to take benefit of the call center software features.
Let us highlight the top 5 benefits of WebRTC Solution leveraged by call centers: Read More
In the last few years, new trends have kept on emerging quite frequently in customer service. The call centers across the globe have undergone a paradigm shift, to now being experienced centers for customers. As we are rapidly approaching 2020, it is time to check out what changes are lined up for contact centers that will prove to be a revolution for this industry. Moving forward to the new year 2020, it is important to evaluate the future of contact centers with regards to the upcoming trends and how they will help to improve and enhance CX or for that matter improve the productivity of agents.
Given below are the top 5 contact center trends to look out in 2020:
1) Escalation of queries and complaints through social media
Social media is an effective platform to connect with customers. Read More